GoKartsUSA

Stay away from this company. Their return policy states that you can't return parts. They realistically have no returns at all. Delivery time of parts was terribly slow and customer service was awful.

Find a different source - use them at your own risk.

From the very beginning after purchase of my mini bike, these guys could not be contacted. They don't answer the phone, I left messages and never got a response back. Emails, text messages, online chat ( is a Joke) it's all just a computer and the biggest rip off is the mini bike didn't even come from them. It came from a different company and when I check them out they would have sent it free shipping. Go karts USA charge me $180 dollars in shipping. Long story short, look around you will find a better deal and a company that you can communicate with. These guys suck!

I received a very damaged machine. It took a mechanic to discover all the problems this new moped had. Over 20 problems! There was no ignition key, the trunk was not made for this mode, kick starter broken, lights not working. It is impossible to meet the requirements of their return policy. There was no way to get replacement parts because they discontinued selling this model.

I suspect that the company takes returned and damaged merchandise and sells it again, getting the customer to activate the warranty. Delays in communication, original manufacturer no longer available, "losing" previous communications, asking for the VIN and product number and date of sale over and over again.

I was ripped off for over $800. And the moped is still practically useless.

GokartsUSA.com is probably run by a guy working out of his mother's basement. I ordered a go-kart for my kids, but received a completely different version without components I wanted. No battery charger included and a ton of parts that I have no idea where they go. Instructions are written in the worst Engrish I've ever seen. Four emails to tech support were ignored and the phone line is always busy. You pretty much have to call them and pretend to be buying something to get a human on the other line. Company rep had the balls to tell me that I didn't follow their complex directions by submitting a ticket, then following up with a call. WORST COMPANY I've seen in a long time.

We purchased parts with the exact part number as on our parts list. However they did not fit. I knew they went returnable, however I emailed them and explained the problem. They said they would let me return them under the circumstances. I still have that email. The total of parts was around $125. I paid for shipping both ways. They gave me $30. And will probably resell the parts!

I placed an order three months ago. I have sent about 6 emails and called no one will talk to me. Don't order from this company now I need to see about disputing the charges. Wish they had a tab for no stars they most certainly do not deserve it

I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house. Received an email saying that the order was canceled because the address didn't match and to place a new order with the correct address. So I did exactly that. I get a text saying trying to reach out regarding your order. This is fraud. I tried calling tbe number get another text saying don't call back. WTF? No wonder they have horrible reviews. Plan on driving to tractor supply tomorrow and buying one from them. What a joke. I even sent him a picture of my driver's license that matched my credit card info. Don't waste your time w this clown.

These people should not be allow to be in business. Their technical service is worthless. After explaining to them in technical detail why a product is faulty their answer is: " The main problem is that those items that you purchased are non-returnable items because they were ordered directly from the manufacturer. With all that being said I'm sorry for the inconvenience but there is nothing we can do at this time."

These people do not stand behind their products.

I ordered a set of mini bike wheels two weeks ago and still not delivered yet, so I call and they tell me tires are on back order, and they would call me back or email me back with in the hour... 4 hours later I call back and start all over again, lol.
I'm sick of waiting for my package to show up. It's been over the 10 day shipping period so I'm asking Paypal to return my money today before it's to late!

Bought a go kart for 1200, and it has a Honda clone p. O. s engine that was probably made by a ten year old in china. Thing is a mega p. O. s i also wish i could give them zero stars! And slap the owner in the face, all there promises about warranty's and money back guarantees, read the fine print on that crap! There is nothing good i can say about this go kart or there customer service.

They took over $7,500 from me and delivered no dune buggy. They don't return my messages and the multiple calls I have made from Australia have been answered only by a recorded message. If you are thinking the products here are cheap and it may be worth a go - DON'T - unless you keep a paper trail and are prepared to take their asses to court! These guys are crooks.

Ordered a sand sniper 150 received with missing parts and bolts. Improperly and dangerously assembled. I could remove bolts from the transmission and engine mounts amongst most others with my fingers. Ordered it with lift gate residential service and did not get it. I had to find a forklift and trailer to be able to pick it up and bring it to my home. The picture on the website shows the kart with a windshield and spare but after ordering found out that those were extra. The tool box was not attached properly also (loose bolts) and was lost.

Customer service promised to reimburse me for the shipping and assembly services then turned around and refused to do anything about it. Also called me a liar and said that there was no tool kit/box included with this model.

I own my own business and when I fail a customer and they do not like their service or product I do everything in my power to make it right. These people have a lot to learn about developing quality customer relations

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It's good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they're only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.

I bought a Hawk 250 from GKUSA about a month ago. I received it in good shape, a slight ding on handlebar but nothing major. I suspect this was the shipping company, as the pallet was pretty bent.

GKUSA got my bike to me in a week. 1 week for a full-size motorcycle to my door. I harassed these people 3 times before I ordered for various questions about shipping, payment, etc and they always answered and helped me. At the same time I contacted other sellers who either did not answer or responded to emails 3 days later.
These dudes were cool every time. Even afterwards when I didn't read the site instructions to get my MSO they were very polite and helped me out. So I'm going to write good reviews anywhere I can, in-between riding my kick $#*! new bike.

I bought (2) of the Azuza Road Rocket kits for my grandson's. They shipped ok and arrived in good shape. Problems? The strongly advise you to buy the $24.95 chain guard but don't tell you it doesn't fit the Honda clone engine. When you call to return it, they tell you it's a non-returnable part. What? One of the rear bearings came with crappy threads in the collar. That was also not their problem. They would sell me a new bearing but the freight was as much as the bearing. I need (3) more kits for the rest of the kids but they won't come from these a$$holes. There are plenty of other places selling this stuff. One of them has to be honest.

I have purchased 2 go karts from these guys this summer. First one already burns oil and has lost power after only 10 hours of use. The second one arrived with a major oil leak. It has only been test driven, what a piece of junk. Both karts total about 3k, you would think this company would stand behind what they sell. I am considering legal action.

I ordered 3 go Karts for my kids and was told by customer service they would come before Christmas. They did not. Customer Service Manager James was hostile, unwilling to extend the credit that UPS extended to me through Go Karts USA, and hung up on me. I was charged extra for lift on all 3 vehicles and none of them were delivered. No empathy, no credit, no accountability, no apology. I would not recommend them as the service is terrible.

All I have to say is buyer beware. Before making a purchase, just try to contact customer service. If you have success reaching someone in one phone call and in less than 10 minutes, you are fortunate. I ended up waiting to speak to a human being for 53 minutes. Just saying.

I ordered a tote-goat replica ($720) -- received an email stating order was shipped -- it has not arrived yet. Sent email -- received reply, "we'll check into it" -- one week later -- no action.

I am a paralegal and would like to file a class action suit vs gokartsusa

I ordered 2 motorcycles. They arrived as scheduled in great condition. Some assembly required. We changed the oil, and fueled the tank. They are fun for us to ride on at a fraction of the cost of one on the display store.

I purchased a sports kart 196cc, I assembled kart that was pretty easy. I added oil and gas then started the motor break in, with starting it and letting it run till engine was warm then turning it off. I did this for about 2 hours. Then I took it for a test ride around property. Kart ran great had to dial in tie rods, but all around it drives good for what it is. I would recommend if you have it to wear an mx neck brace, with mx helmet and elbow pads, and chest Procter just to be on safe side. I had no problems with ordering or shipping. Its going to be an awesome Christmas gift. Thanks gokartusa...

The shipping isn't that slow. It's the processing of the order goKart usa needs to fix.
I ordered a helmet on jan 3rd. I call after a week and I'm told we can't provide a tracking number. I know why now. It wasn't shipped. I call again after 15 days and it's coming tomorrow! It's a miracle I can get a tracking number today that shows it shipped yesterday.

I ordered a dirt bike wheel and tire recently. Never received any tracking or email of shipment but no big deal. Arrived pretty quick. But the tire was flat. So i put air in it, to find out the tube had a hole. I contacted the company for a refund or exchange or even a discount so i could buy another tube and swap it out. No help at all! They take forever to answer you. I stated multiple times i just wanted to return the item because I was fed up. I stated i needed a shipping label and a address to send it back. Was happy to just do an exchange. I know it wasn't their fault it was flat things happen in transport. BUT I WAS IGNORED. Only answers back where did you check the valve? And we can contact the distributor for a new tube. Its been almost a month. Still have no shipping label or a refund, or even a new tube to swap it out. I had to buy the parts I needed to fix a "brand new" wheel myself. I spent over a 100bucks with this company not like its a $5.00 part here. Hope this helps someone in the future because I'm a very easy going person. This company does you wrong.