Goldmoney

Goldmoney used to be a trustworthy platform, but since the founder sold the company, it has completely gone downhill. What was once a reputable service now feels like a scam. There's no way to get in touch with a real human being — no phone number, no support team, just endless automated responses that go nowhere. Trying to withdraw your own money? Good luck. The process is so overcomplicated and drawn-out that it feels intentional. You'll be asked to submit documents multiple times, with no explanation, and every single step seems designed to delay you. What should take days takes weeks — or even months, if you're lucky. At this point, I'm not even sure they have a real office. The whole operation feels shady, and it's clear they're not prioritizing their clients anymore. It's incredibly frustrating and disappointing to see how far this company has fallen. I strongly advise against using Goldmoney. Want to tweak the tone or make it more detailed?

There are so much scammers here and i realised too late after loosing so much money, I was introduced to goldmoney online and I foolishly trusted these scammers without proper research on how it works, after making payment I was blocked by these people and I tried so many ways to recover my money back but I kept loosing more during the process until I was introduced to Mrs Darlene and they handled it so professional and they didn't ask for much, I was able to get my money back
If you have been scammed then contact
shorturl.at/BdBzf
What's app: + 8 2 1 0 6 8 28 4 4 2 7
Email :d a r l e n e g e n o v i a S A R@ p r o t o n. M e

Many issues including Locking account and requiring income and employment information after account established. There is a gap between Spot price and what they actually buy/sell. When placing a buy/sell order, they won't lock in the price (and magically) the actual buy/sell price has always been less than the price you agree to. Then, they randomly announced that they are closing my account without providing any reasons. They are refusing to give me my physical assets and requiring that I sell my assets. In my case, the value of my assets are down over $17k and forcing me to sell within 90 days will most assuredly cause me to realize those significant losses. I have tried to speak with someone, but they only communicate via website message service.

In 2008, I set up gold holding with them, at the time worth $10,000. Their material said they kept the gold in a vault and I never had to do anything until I needed to. But when 15 years later I tried to access my holding on-line they informed me that they closed my holding due to inactivity, wiping it out with a inactivity fee in April 2022. They claim they sent notifications of their policy change. I never received anything.

They just stole my money. Based on current gold prices, they stole over $26,000.

I put in £20 to test their site to see if i wanted to invest larger amounts, I did this with crypto and stocks too.
Within a few days my money was halved, when I asked why they said that they have a $10 a month storage fee, so i said that is too much and I need to withdraw my money. They charged me 1% to sell my holdings, but I could not draw out my remaining £11.36 because they charge $25 to do a wire transfer.
It would be a lot cheaper to buy gold from a reputable broker and pay for a safety deposit box. It is only £20 but if I put in £2000, I would be down $120 after a year, if I kept in there long term as most people buying gold would do, my gold would have evaporated after some year with no appreciation after fees.

Not only do they charge insanely high fees (I invested an amount with them as a test and they took 43% PER YEAR in fees) they also make it impossible to withdraw the remaining amount due to fees on transfer.
The change in their fee policy was not communicated or accepted and their customer service is incredibly unhelpful, even their replies on here are a joke it's the same copy paste response.

Invest your money elsewhere, these thieves will just take it.

What will make you regret buying is when you decide to sell.
It's not the 0.5% fee, that is standard. Yet, the disparity between Goldmoney and a reputable precious metal marketplace (your loss) will be astronomical.

The example below is not your total cost; that is even higher. This example shows only the difference between buying and selling when compared Goldmoney to a reputable competitor:

On a $50,000 transaction, you will lose at least $3,000, but more likely $5,000 or more. Even a smaller $10,000 transaction will generate an unnecessary loss of at least $600 but more likely $1,000 and above.

Goldmoney buy/sell (loss):
Au: 6.10%
Ag: 8.38%
Pt: 11.56%
Pd: 13.33%
Fee - 0.5%
———
6.6% to 13.83% total loss

Competitor:
Au - 0.17%
Ag - 0.4%
Pt - 1.1%
Fee - 0.5%
———
0.6% to 1.6% total loss

The staggering 6 - 12% shock will leave you thunderstruck. Think and decide for yourself.

So apparently with Goldmoney what you see is not what you get… I did sale the spot price was $65.25, the price they gave me is $62. Freaking 5% less than spot price, will never use them again, outrageous fees.

I have been with Gold Money for over 10 years and have found their operation to be top notch. I see a number of bad reviews but it looks to me like mostly inexperienced, whiny small, short termers that this type of outfit is not geared toward. I recommend they get a passbook savings account at a local bank. For seasoned long term investors that want some "real money" internationally to put aside Goldmoney's the real deal. They have been responsive in a reasonable time frame when contacted and appear to remain compliant with the increasingly onerous financial regulations that nearly appear as de facto capital controls that have become de rigor in this new world disorder. The case for precious metals is better than ever and Golmoney is a wise choice for an allocation by savvy investors.
MC

I opened my account some months ago, but I discovered they were charging me $10 a month on my cash balance. I never bought metals, but when I tried to withdraw my funds, they told me I could only withdraw profits from metals investments. In short, they won't give me my money back.

When many began GM accounts around 2010 it was more simple with lower fees. It was perfect for travelers who could "set it and forget it". At some point that change, seems like around 2020. Fees got ridculous with notification and they began demanding more documents that those traveler types don't have.

You will be lucky if you can ever get your money back from this place. They demand reverification of documents that are near impossible to get for the types of folks that GM was originally marketed to.

At this point it seems like it might be a legit ponzi.

I originally started an account with bitgold back in 2015 had no problems setting it up. Later on
Bitgold was bought out by goldmoney, so then I transferred over the account. Bad choice I have been trying to close this account since the beginning of the year 2021 and I am unable to. They have a copy of my international passport with photo id. A copy of my drivers license with photo id. An uploaded photograph by webcam of myself. Several copy's of IRS documents with my name and address. Also several copy's of bank account statements with name and address printed upon them. But yet this is not enough to satisfy and prove that I am who I am. I feel that if I presented them with DNA evidence of who I am this would still not change anything. This company is a scam stay away and spread the word.
STAY AWAY!

Robert P

After my experience and reading other reviews about Goldmoney I am surprised that this company still is in business. It is a fraud. They will take your money and never give it back. The customer service is lousy. Their home page where the redeeming is does not work.
And if you might get something back, you are ripped off with hideous transfer fees.

I deposited 100 2-3 years ago and now I have been fighting for months to get at least some of it back. This company should be closed down regarding how it treats it customers, at least those who have made small deposits.

After almost three weeks of wrangling over two continents and three nations, discovering hidden phone numbers, leaving messages that were never returned, I at last found someone willing to help me get my money out of Goldmoney. But that isn't the secret of liquidity with GM. The secret is this: If you ask to withdraw your investment when the spot gold price is high (like when I asked, around 18 April), they will delay it until the spot price bottoms out at $100 less an ounce, as it did last week. Good for them, bad for you.

After over three weeks of trying to have my wire transferred funds released, with no success to date, I repeatedly receive a false commitment from their customer service group that it is being processed and will be available shortly. Email responses to questions or inquiries take over a week to receive. Not worth the frustration to invest with this poorly established firm. Do yourself a favor and invest elsewhere.

I read the reviews and this initially freaked me out, but it looks to me like those that do have a problem, either have a very small holding and the storage shares become relatively large or they are not keeping all of the details required to "know your client" or anti money laundering up to date and consequently having difficulty withdrawing or adding funds. I know these guys are 1) quoted on the Canadian stock exchange and 2) are approved by the biggest UK pension company Standard Life. So this gives me a great level of comfort. Having said that I have not tried to take possession of physical gold or cash out.

Opened up an account and got verified to invest, then a few months later they asked me to send in some notarized paperwork to go through some other verification process which I wasted hundreds of dollars on to just get denied.