Goldmoney

Honestly dont recommend using this company and wasting your time. This is a scam and goldmoney is all about blocking your accounts after you spend days trying to get reach them via their customer service. Once you put the money in the account they make it almost impossible to do business with this company. If you enjoy not having to hit you head on the wall don't recommend this company

Im a real user, im an american from Cali, i dont work for goldmoney, im not a paid reviewer from bang $#*!, or some $#*! like that, when i first got in with the apple app i thought great it was so easy to set up and get gold, a secure investment from economic doom, no mention of fees, thought the bank stuff was saved and ready for a withdraw when things go bad, no mention of fees, now they drained all the money in my account, i dont have the minimum to withdraw, i cant add more to meet the minimum to withdraw and they deleted my bank info, i think i added it back but now i have to change a personal account to something else? Like what the $#*!? What do i need to turn it into? Class $#*!ing lawsuit, they $#*!ing robbed me and im sure others!

As of today, 20-01-2020, my account page was made un-accesssible.
Although I received part of my credit, there is still an amount due.
From the first amount there was 1. A transfer fee deducted + 2. "a fee by an other bank or financial" (not my bank). So I was heavily charged for leaving this "Pirate ship".
Somehow it reminds me of Barry Dyke's book: Pirates of Manhattan. These ones are from Canada.
Very unsettling. -end of update-

I have read some reviews on Goldmoney here. What the hell you guys are pondering here about?
Goldmoney is top. I have a card with them- works like dream. Upload your card and off you go shopping, spend your grams. Recently i have tried to send myself physical coins from them too. No problem, i received those shiny ones here in europe in about 2-3 days.
I find many of these comments simply not true. It is true that it takes long time to get yourself verified by the them. But once you are through- you get yourself a Gold Standard Service!

I have been a member of GoldMoney since the very beginning and I am totally confident of giving a great review. Investing in Gold is a must now a days as the price of Gold will always long term be a winner. Gold Money make it so easy to not only purchase Gold and store in a safe vault but also send Gold to others or make payments. They can provide you with your own MasterCard which you can load up from your balance and spend anywhere in the world.

Have a look for yourselves and start investing in times oldest currency, Gold.
https://www.goldmoney.com/r/E9Hfly

I opened an account a few months ago and sent 100 usd just to test thing out, and i am so glad i didn´t send more money than that! The verification process has been "ongoing" for THREE MONTHS! I contacted them 5 times already and, when they reply, they keep saying the verification is being done and they will contact me if they need more documents. Bear in mind that without this verification process, that they are not doing (!), i can not withdraw my money! I regreat ever trusting this company!

My financial advisor recommended Goldmoney and what a rip off! They charge exorbitant fees and have horrible customer service.stay away and good riddance!

I have been trying to withdraw my funds for over a year and all i get are canned responses. I have a personal account and i cant get verified on the holding account.

2018 i was using the account with no issues buying gold and making withdrawals. I just want to speak to someone on the telephone to find out how i can get my money.

2021 update--- finally got it sorted and able to withdraw, Mariana at customer care was excellent, very different to my earlier experiences.

They are inaccessible. They only respond with pre-printed emails. Their support is awful. So far, I have not been able to get my money back and liquidate my account. They don't answer the phone. You can only leave a message. I have been trying to liquidate my account for 3 weeks, (filled in all the forms online. I even got a response that they got the message and to give them a few days). Now I get a new email saying I didn't request redemption, and to read their FAQ. What a CROCK!

I am also a victim of this company's insanely high account fees and extortionist charges when you sell your gold position. There was a TEN PERCENT(10%) difference between the value they showed in my account and the actual proceeds that I received from the sale of my total position, which represented the equivalent of $10,000 CAD in my case and I wasn't even shown the much lower amount at the time I confirmed my sale & wire transfer. I'm now reporting them to various financial governing and regulatory agencies to have them investigated and would also like to join forces with other clients that have been gauged & ripped off by this shady company that exploits its clients to possibly mount a class action law suit against them for fraudulent business practices, especially since they've been receiving complaints about their fees from many clients and done nothing about it.

I live in Quebec and they suddenly closed my account with no reason. I've invested in this website and lost everything. They told me that I live in Quebec and they can't help from this region. Stay away from this Scam website.

Dear Jean-François,
Thank you for your message.
It looks like your Goldmoney Personal account was suspended in October 2020.
Unfortunately, we would not be able to re-open the account as it was empty and inactive. Additionally, we are phasing out these types of accounts. Additionally, we are no longer able to provide our services to clients who reside in Quebec.
Please let us know if you have any other questions.
Kind regards,
*
Relationship Manager
Goldmoney

*Personal information redacted by admin

I have maintained a goldmoney account for more than a decade with a six figure balance. I first noticed a flood of poor reviews about a year ago and made a five figure withdrawal. I did have to jump through some KYC hoops at that time which was mildly annoying and took a few days, but - once that process was completed - the withdrawal went smoothly. Upon seeing the latest flood of bad reviews I just made another five figure withdrawal. The money was in my account the next day without any problems at all.

I am having a similar experience to many of the people here. Goldmoney was good for a while, or so it seemed, now they've forced a monthly fee called a storage fee on us that depletes our holdings.

I can understand if they intend to apply this to future holdings but this isn't right for to do it this way.

Their customer service was responsive only to the point where they helped me transfer the funds from my GoldMoney M/C that is no longer available to them. But, they are applying the money to back storage fees and now won't respond to my emails trying to get my funds out and close my account. This is obviously terrible.

I write this to share my experience and to hopefully help prevent others from being treated this way and losing their funds.

Customer service is horrible...

"VERIFICATION IN-PROGRESS Verification review of your Holding is currently in progress and typically takes five business days."

It's been over two weeks and I'm still struggling with the KYC process. Which simply does not make any sense, as I have many financial accounts, some with far more stringent KYC requirements... and somehow, GoldMoney is making this process infinitely difficult, maybe even impossible.

Now I have to fight to get my initial test deposit refunded back to me.

Horrible experience.

Given my experience of the GoldMoney customer service, well, I would not want to go through this again.

Nor would I recommend their service.

One last thing... I just realized they are a Canada company. This is unbelievable.

I found GoldMoney via YouTube, silly me for trusting the video.

The company Goldmoney really disappointed me! The administration of the company blocks the accounts of its customers for no reason, without explaining to customers about the reasons for blocking their accounts! I really do not recommend contacting this terrible company!
Personally, to me, my friend transferred me some gold as a gift and after 1 hour they blocked my account! I wrote to the support team, and I was told that I had allegedly violated something, but I absolutely did not do anything except order a card! The company treats its customers terribly! Do not mess with them!
People! Be carefull! Do not waste your time on this company!

I have used Goldmoney before via my pension scheme. This time i have opened a private account for a short while, and few weeks later liquidated my holding. So far, so good. I have stated that i require urgent transfer of funds. Despite numerous e-mails, it has taken 6 days to initiate transfer of funds from my account. Goldmoney claim that they only do manual transfers. Now that the funds are no longer in my Goldmoney account they seem to be missing. They are not in my account neither they are in my bank account. They are somewhere in the system. It has been 6 days, and i finally managed to get phone number of someone.
The realease of funds is shocking.