Golf Galaxy

Great site, they are always running great shipping deals and they often have good sales. I would recommend going to the store if there is one in your town as they match all prices including on-line only stores like TGW.com.

Had a club fitting for my son and ordered over $2,300 in product from Golf Galaxy in Upland, CA. Received an email from Golf Galaxy stating that tracking numbers would be provided once the product shipped. Two shipments arrived without any electronic notification of tracking information and the last shipment was apparently separated into two deliveries, without any communication. You cannot search these orders and/or tracking on the Golf Galaxy website. The only way to get tracking information is to call the store and ask for assistance, of which the customer experience has not been ideal. We were fortunate to find someone who was able to locate a tracking number for a product that was shipped, without any notification. Proceeded to escalate to the manager of the Upland, California location. I was assured the operations manager would provide an update to my son the next morning after contacting the manufacturer for a shipping status. In fact, I even I confirmed my son's phone number with the store manager. Unfortunately, the operations manager did not respond to my son of which I then contacted the store manager (again) who stated that he was present when his employee contacted my son. Mysteriously, there was no voice mail left on his phone nor was there a missed call. The store manager proceeded to tell me that tracking for golf products is different that the tracking for other goods. Meaning that obtaining tracking numbers from product vendors is a manual process and not done electronically, which is different than what was originally communicated at the time of purchase. In a day and age where package theft is frequent, it has become important to know if a product is arriving on a specific date to ensure it is not left outside the door for a long period of time, in a clearly marked box with the manufacturer's name and logo on it. Aside from the club fitting specialist who did a very good job, the customer experience with product fulfilment has been extremely disappointing. It's very likely I may never purchase again from this company.