Golf Galaxy

When I walked in the store I mentioned I needed to be fitted for a putter. After I heard, "10 more minutes" a couple of times I realized I had been waiting there for an hour and a half. When I was finally attended to the employee said I should get the club I made the most putts with not how the ball was rolling off the face

I recently purchased a new Ping G410 driver from golf galaxy and expected to see some rewards points for my purchase after calling to see why my points were not showing they said they don't give rewards for Ping equipment! I spent $540 dollars with GG! I will now make all my purchases a PGA Superstore!

Purchased a "Taylormade" Aero Burner driver from GolfSmith and the shaft broke on the first swing. Contacted Golfsmith but they refused to replace the club or to just refund the purchase. They are insisting on a lengthy warranty process to address the issue ( which doesn't really help if you want a golf club in the near-term). The shaft looks like plastic, which makes me think the club is a knockoff, and GolfSmith support has been horrendous, which make me question the company. Not really excited about waiting three or four weeks, or longer, to sort this out but just can't get any other support from the company. Never again will I buy from GolfSmith.

Service was great, John in the Paramus store was patient and extremely helpful. Only issue was that the clubs I wanted were out of stock, so I couldn't purchase anything in store. Otherwise, was a very good in-store experience

I shopped for a driver at Golf Galaxy. An employee helped me hit several demos on the Trackman and he told me that I hit the XXIO driver so much better than my current driver and all the others. It was 50 yards longer and always in the fairway. I paid $700 plus tax for it and took it to the golf course. Total disaster. The ball was all over the place and never longer than 150 yards. I took it back to the store without a single mark on it and the store would only offer $223 in store credit for it even though it was in new condition.

Visiting San Diego for a convention I went there on Friday afternoon, around 5.30 or so. I called them ahead of time and asked if I could do club fitting before closing time, to bring with me tomorrow to New York.
The place was empty. The receiving employee was about 65, maybe older. He was not particularly pleasant or welcoming, and with a rather brisk attitude brought me to the box for club fitting. I started with the driver and he could not get the screen and computer system to work. After 20 balls and 7 rebooting he decided to change and we went in the nearby box. Same story, he could not get the damn thing to work and a younger guys wasn't very helpful either. Then after I shot another dozen balls I decided it was not my day for club fitting. From the convention center it was a total of about $35 in Uber and almost 1h and half time. What a waste of time and money, there should be a reimbursement in these circumstances. Don't go.

In Florida on vacation, wanted to get a new driver. Associate that was assigned to help me seemed to have cared less about being there. Kept talking on phone while I was trying out clubs on simulator and left me several times. I should have just left, but ended up telling him I wanted a Pi g G25 w 10.5 loft. He came back and said that they were out and I should take the 9.5 and he would adjust it to a 10, I wouldn't notice any difference. I ended up taking it believing him. He was now busy with someone else and wouldn't take time for me to hit thus club. Went to a driving range next day and hit it a few times, and didn't like the club. Couldn't make it back to this store, but they told me a store near home cold work with me on getting the club I wanted. Called the Louisville store and they are refusing to work w me on this, said its now a used club, so I'm out $300 on a club I don't like and all they will do is say they are sorry for the way I was treated.

Wow read some reviews and cant understand why the good reviews are not commenting
Arrived at the Peoria store with my wife and within 3 minutes this gentleman Larry was their to help and lead my wife thru the benefits and features of different woods. He then took the time and recommended that she use the bays analyse her swing, he made adjustments to different clubs and even made a slight change in her swing and immediately an improvement. Instead of buying 4 woods he showed her the difference and she has gone with 3 woods, she has played and praticed 3 games and is delighted with the woods and her slight change in swing. She will wait a few more game before deciding on the extra fairway wood. Thanks Larry, i personaly purchased balls, new sand wedge and 2 pair of golf shoes.

I ordered golf shoes for my husband on March 9. On May 19 I called them, since the order hadn't shipped. They had farmed out the order to the manufacturer, and the manufacturer had cancelled the order because the product wasn't available. No one bothered to tell me this until I called.

Golf Galaxy rates a ZERO out of 5 stars in Customer Service. My son spent $1600 on irons and was told that he would have them in 6-8 weeks. It has been over 15 weeks and of course they are blaming Titleist. I understand that they cannot control the production of clubs by the manufacturer, but what they can control is someone updating the customer with status. We have had to call them multiple times and keep getting new "drop dead dates." Clearly the SPRINGDALE, OHIO location does not care ONE OUNCE about retaining customers. I will make sure that no one I know shops here...

2 bad experiences. Original order was unavailable. Coupons had so many exclusions they were worthless. Customer Service was defensive and rude (Customer DIS-service). Block them from your email!

Ordered personalized Golf Balls on 12/14, estimated delivery date was before Christmas. They sent me an e-mail on 12/23 saying there was a delay in my order. Why could they not tell me sooner and I would have made other arrangements? If I would have known by 12/16-18 I could easily have placed the order with another company. Their 800 CS line is nothing but VM hell and their online Chat is equally worthless. NEVER ORDER FROM THIS COMPANY

DO NOT TRUST GOLF GALAXY ONLINE ORDERING. Tried to buy a hybrid on a Cyber Monday special. Never arrived and never refunded despite 10+ calls to customer service. Terrible customer service, they'll do anything to get you off the phone with promises of email follow ups that never occur.

Customer service is the worst! Ordered a Mizuno custom hybrid on 10/5, and only from thee guys because I had $#*!s' reward points to use. No response for 10 days, and since it said, "usually ships within 7 days", I contacted them to see what was up on 10/15.24 hours later I get response that says they are going to have to contact the vendor - you think?! Why not before my inquiry? I wait another 4 days, to get a response on 10/20, only to tell me that it will ship "around" 10/26! Seriously, if I treated my customers like this I wouldn't have any left! I live in Atlanta, and am used to getting custom Mizuno stuff with 2 or 3 days, so someone has obviously dropped the ball and forgot to order. Just for the heck of it, I called the Mizuno store today, gave then the same specs I ordered from GG, and asked how long to have it delivered. "Normally it's two days, but we're a day behind, so three days, and we're terribly sorry for the delay. Next time I have reward points I'll get a useless t-shirt from $#*!'s, but never again will I do business with GG, especially with PGA Superstore down the street. I still don't have the club, but they have my money!

My wife ordered a $800 set of golf clubs from Golf Galaxy for her birthday. They refused to ship them to our house via UPS or FEDEX, sending them USPS only to the local post office. Then, when they finally arrived, all of the Woods still had the magnetic anti-theft device locked on to the shafts. When we called their customer support, they wouldn't do anything for us, insisting that we take the clubs to the closest store, which is a 2.5 hour drive from our home in the rockies. They know NOTHING about On-Line business. DO NOT ORDER ONLINE FROM THESE BOZOS.

5/26/2020Very Happy and exited when we left the store with our new club purchase from Max Rosen, told 7 to10 days we should receive our clubs. Being excited we wanted to check order status on 5/29/2020. Could not find the order with online tracking. Chatted with chat support they could not find our order. Called the store 56 minutes later. Hayden Told us the order shipped on the 24th. He was confronted with the issue that that was not possible because we ordered on the 26th. He said the ping shipped on the 26th and Taylor made Shipped on the 24th. He said this is what Max ( the store Manager) told him. That is 29 days before they even ship!
Why would the tell us 7 to 10 days. WOW. After asking for a refund. Hayden told us we had to come in the store for a refund on a credit card or cash. If the would have been up front and not blatantly lied to us there would not be any issue.

Bought a used demo driver, it was sent via fedex without proper protection came broken in 3 different places. Went to the store at Pembroke Pines and because is a used club only solution was to give me my money back (fair) but, I bought a club online and because golf galaxy doesn't know how to properly package a club it came in pieces and now I am not able to get another club. Asked the employee at the store for a duplicate receipt because I misplaced the original receipt were it showed that my money was going to be refunded he looked at me pissed asked me if I lost the receipt and informed me that he can not print a new recipe. Then I asked him what is the solution I need prove he replied well look at your credit card statement and I told him that is what I did and I don't see proof of my refund and he replied well it is not going to reflect right now it takes 2-3 days and I informed him that I completely understood but I need proof that it will be refunded. To my request he told me well you will have to wait like 20 minutes for me to get you a duplicated receipt. Then after a couple of minutes he asked me if I would be fine with just a copy of the original receipt and I told him that that is fine I just wanted proof. Lastly I decided to call customer service to share all the events that have made this a very unpleasant experience and I had to wait an hour and 30 minutes to speak with a supervisor (1:30) when I hung up the total call lasted two hours and 3 minutes (2:03). Worst store to purchase clubs only.

Ordered an item for a birthday Nov. 25. It said my item was in-stock. Called back 12/5. After talking to 2 people and a supervisor there was no one that could tell me when my item might get shipped. Items still shows "IN-STOCK" but... it was back ordered. Under my orders it kept showing "Order received and ready for processing". Now 12/12/16 no one can tell me IF it has been shipped/processed, etc. I have requested a refund. Amazon could ship the item and I will have it tomorrow. I have finally talked to a supervisor. After 59 minutes on the phone, I have FINALLY confirmed that the item is still on back order. No idea of when it will be back in stock and yet even the 3 previous people I spoke with didn't know this NOR does it indicate this online. If GolfGalaxy.com would like to have better reviews, they need get a more accurate website and better tools for their employees to work with. I order a lot of things online through various websites. I will not be back online at this retailer. In store is a totally different experience.

Awful customer service, even at the corporate offices!
Don't even waste your time going there. People make the difference!
They have the right name for their stores... $#*!s!

Best store and most helpful manager named Jim. $#*!'s Sporting is 10 minutes away but customer service at Golf Galazy is superior and worth the drive!

Poor company tried to use golf smith gift cards on a website or store that transfer Golfsmith web site to Golf Galaxy and states new Golfsmith stores but can't use gift cards a the site very poor customer service when spoke about it w/ company employee.

Went to web site listed on my reciept from today but there was not a survey to be filled out to enter for the $500 gift card drawing. Whats with this? Sure wasted a lot of my time doing this!

I have to shop at golf galaxy because it's the only game in town I have spent thousands of dollars over the years there and every single time I go in there I am met with this wall of arrogance from most of the employees They are the most unresponsive unfriendly useless bunch of people I have ever experienced