Golf Galaxy

Company does not back products they sell. They sold me a product with a Two year wty. Manufacturer will not back the faulty item because Golf Galaxy never paid for it. Some sort of bankruptcy. $1699. 00 Motocaddy golf trolley is the product. I registered the item the day I purchased it. I have all my documentation. I spent parts of 4 days on the phone back and forth with the incompetent customer service that sent me in circles with other customer service within they're company. Pitiful. Customer service did inform me that they have a store warranty good for 1 year besides the factory warranty. My trolley was well under the one year time frame. I was told by customer service they were going to replace the unit. Days went by then an email saying I had to deal with the manufacturer. The same people who told me wty was no good because of never being paid for. Now they are not responding to emails. When I've called, I get the same old song and dance. I hope any of you potential customers will think twice about dealing with this pathetic company.

I was fitted for and ordered golf clubs from Golf Galaxy on June 12,2018. Michael is and excellent sales rep. Too bad he works for Golf Galaxy. I did not know that my clubs were in the store to be picked up until 4 and a half weeks later. I called and spoke to Pam on June 28th and asked if the clubs were in. She put me on hold, came back to the phone, and told me they were not in and that I would get a call when they do come in. I chatted on line with customer service on July 7 and they said that I would receive and e-mail within 48 hours as to where my clubs were. Never got back to me. On July 13 I called the store again (in Virginia Beach), and spoke to Pam again. She said that a store manager would call me back. That happened within 15 minutes. I was told by Gail that they telephoned me that the clubs had arrived on June 19 and that they had called me then and on June 30. They failed to leave a message at those times. And how is it that on the 28th I am told by Pam that the clubs were not in yet? I picked up the clubs on Friday evening, July 13. Again Michael was very helpful. Golf Galaxy collects your money ahead of time and then they do not care any longer about the customer. I came within 3 days of calling the bank and stopping the charge.

Ordered a pair of golf shoes on March 5 and paid for 1 day shipping. Item said 1-2 business day processing. Still hadn't received an email that my order had shipped on March 9, so I called and was told they would likely ship in the next two days. Finally got an email on March 10 that my order had shipped UPS Ground, when it should have been one day shipping. Checked the tracking number throughout the weekend, but there were never any updates to the package progress. Called golfgalaxy back on March 13, and finally got someone to refund my overnight shipping charge and do a reship of the order since it was "lost" in the shipping process. On March 15, the new order still had not shipped. Called back demanding either a tracking number before the end of business day or a refund. Was told that the order could not be "rushed", but I insisted that I was dissatisfied and would post bad reviews everywhere I could and would never order from them again. Insisted that the supervisor call Adidas warehouse on the west coast and make the order a priority because there was still time for the package to ship today. He said that he spoke with them and was told the order would ship in the morning. I asked if he was working tomorrow and told him that I expected him to follow up on that and call me in the morning with a shipping number or to get started on my refund. We will see what happens. UGH! Get with the technology age and be able to ship a product within a reasonable amount of time or don't have online ordering options!

They forgot ALL my clubs except one... I ordered the TaylorMade M6 irons 5-AW and literally received only the 7 iron. Then i ask how do I get my clubs and they tell me to DRIVE 30 minutes to my closest store, get a refund from them (3/5business days) and then REORDER my clubs for another $650... Awful customer service and absolutely idiotic how they want me to get the clubs in which I already paid for and THEY messed up... Will never buy from them again!

I purchased a Nike Covert driver from Golfsmith and the head separated from the shaft after a couple months of use. I contacted Golfsmith and they promptly issued me an RMA label for me to return the club. They received my club on June 23 and the club sat in their warehouse for 2 weeks. On July 8 they finally shipped the club to Nike who wont receive it until Monday July 13. It will be a minimum of 4 weeks before I get my club back which means I missed a 1/4 of the short Wisconsin golf season. I am highly disappointed in their customer service and there is no excuse to let an item sit in their warehouse untouched for 2 weeks. They talk a good game on the phone but have demonstrated that they don't know how to follow up. I do not recommend this company.

Note: In August, I received the repaired club from Nike (Over 30 days from when I sent it in). The repair was excellent but as stated above, the delay from GolfSmith in sending the club to Nike was the root cause of the poor customer service.

This is my follow up to a review posted previously about my poor customer service experience at DSG/Golf Galaxy I was excited to get a voicemail message from "Melinda" in the Customer Escalation Department. She left a brief message stating she would call me back. This was Tuesday 9/22 at 1:30PM EST. I have yet to hear back? I called the number back each day Tuesday through Friday only to immediately go on hold with no answer and twice to have the call disconnected. After being ignored in store and now via the corporate HQ Customer retention team, I have decided to No longer patronize DSG or Golf Galaxy. In addition, I have begun sharing their POOR CUSTOMER SERVICE with friends, family and each foursome I have been a paired with since being ignored in their stores. I have a couple golf outings upcoming where I have input for the purchase of prizes/Swag and will NOT be going to DSG/Golf Galaxy.
Disappointed in Georgia

I had a great fitting at the Ft. Myers, FL store on July 19th, 2021, so I decided to go with it and order a new set of Callaway irons, driver, 3-wood, and wedge in the neighborhood for $1500. I was told 4-5 weeks they would be ready and at the store. After 5 weeks I called and spoke with someone who called Callaway and suddenly it was 8-10 weeks. With the pandemic, of course, I understood the delay but I was frustrated that no one called me to give me an update. He said that the good news was that my two hybrids could be there the next week. My hybrids arrived that next Tuesday, but again NO ONE CALLED to let me know that they were there, so I called that Friday to see if they came to the store. Not surprisingly, they were there. This guy said he was sorry for no call and couldn't give me a reason why. When I went to the store the next day to pick up the clubs, I asked how would I know I had something to pick up if no one calls me? He said, well it says here, your phone was disconnected. I was shocked! Don't you think the first guy would have said the same thing when I called to check on my clubs (from the same said phone that was disconnected)? Unbelievable! It has been 8 weeks now and I still don't have my clubs. I am going to call them today of course, because for all I know they have been sitting at the store waiting for me. My advice, maybe pay for the fitting here and shop elsewhere. Actually, go to other stores and shops first and look here last on your list. It is not worth the deplorable customer service.

Was looking for an electric golf push cart. The price said, "Was $1495. Must put in cart to see price." And there it was-$1495. Shame on you!

About the worst customer service out there. They just pass you on and tell you to call a number that no one answers.

Was discriminated against - Place is a joke - Went in with thousands to spend on clubs and they told me to go to a second hand store due to how I looked.

DO NOT SHOP HERE!

I never take the time to write a review but today's experience had to be told. I took my 2 boys into the Portland Oregon store today (something we had planned for quite sometime). It was supposed to be a great day for us. I'm 54 and have always loved to play but never set myself up with good equipment. My boys (young men... 22 and 20) expressed an interest in golf last spring and I thought this would make a fantastic father-son activity. I wanted them to get the best start they could, so it would be enjoyable for them. I also figured "better late than never" for me. We thought Golf Galaxy would be a great place to get good advice as well as create a relationship to get further instructions down the road...
When we arrived, there were plenty of people around but none approached us to offer help. Finally I got someone's attention and he offered to assist. He asked which one of us was getting clubs and I responded "all of us... 3 full sets". I figured that would gain some attention but that's not what happened. Instead, we were passed off to 4 different people without ever being told. One would walk away and another just showed up. Each time a new person came over, we had to start all over. Each time they treated us like we were in a club without the proper membership card. I felt very embarrassed and the great trip with my sons was quickly turning into an uncomfortable situation. We had all looked forward to this and were wondering what to do. I finally told them it wasn't worth it and we left. Thankfully we found an extremely helpful young man at the competition and he turned our day around. When it was all said and done, I purchased just under $5000 worth of clubs and felt great about our selection. Hard to believe a store would want to turn down that kind of business. They say good news gets shared with a few but bad news gets shared with many. We have many future purchases and none will be made at Golf Galaxy of Portland. Tell your friends... heck, tell everyone.

Sincerely

Third Class Citizens

So, I did give it 2 stars despite the majority of my experience being the worse ever. I had 2 interactions with them recently. First, I had ordered a golf bag online that was on sale and also had an additional promo for $20 off. The original cost was $200 and with the discounts down to $140. Good deal! Get an email couple days later saying "Order Cancelled" and email stating "We deeply regret to inform you that despite our best efforts, we were unable to complete your order due to shortage of available inventory. The following item(s) were cancelled."

I call in saying that stinks you are out of that bag, but I saw there were other color options and I would like to replace it with one of those. The rep immediately says of course you can replace the order with another color but not at the sales price. I said really, you guys had a bag on sale which I ordered and saying you won't honor the same price with the same bag of a different color, she said no. I of course, was not taking that and asked to speak to the manager, which was the saving grace of this review and he went above and beyond to fix the situation.

Second encounter was because I had a rewards certificate on the order that was cancelled, so it was showing as redeemed in the system. I called to say can you credit it back because that order was cancelled. The rep said well that's above what I can do, so need to speak to supervisor. I said ok. She gets back on phone and says well we're not supposed to do this but I will credit back $25. I'm like it was for $30. She said well she can't because it was my fault the order got cancelled. I said why do you say that. She said cause you cancelled it. I'm like wrong, you guys cancelled it because it was out of stock. She said oh and hung up on me.

I called back and asked to talk to a supervisor, which was not friendly and did not apologize for the situation, but said would credit the rewards to the $30.

Their online process seems to not be updated with technology that can help with inventory by the other reviews here and the customer support reps are incompetent.

I have had great experience at my local shop, so they have that going for them, but need guidance on their online business and support.

My order 3 days ago was not confirmed by Golf Galaxy but my credit card was charged. Have written in 3 times and no reply till date. Terrible!

I have spent over $4,000 at the Portland, OR Golf Galaxy in the past year between myself and 3 sons. Yesterday, I went to get a used driver for my 14 year old. We asked Richard there if he could hit this Maverik driver a couple of times, and he said no problem. As we walked onto the turf another associate Lance came and told us they only have 1 left handed lane and to make sure he only hits 3-4 balls. I told him that was the plan. After hitting this club there was only one other left handed driver that they had in stock and we asked if he could hit the Ping one as well. I was told no by Lance that if we wanted to do that, that we needed to schedule a fitting. I told him we are looking to buy a club today, and that he only wants to swing the other one 3-4 times. He agin said no and that it's policy. He was very aggressive towards us and followed us around the store as I looked for the manager Brad.
I asked for Brad and explained the situation to him. I told him that we are not there to try 5-6 different clubs, and that they only had 2 drivers to choose from in left handed drivers. He had no problem with my son trying out the 2nd driver.
After doing the survey online with how my visit was I get a call from Brad at the store wondering why I had complained on the survey. He says that it must of been a mis communication between Lance and I, and he thought that I wanted to try out 5-6 clubs! Lance is an absolute liar, very rude, and very aggressive to customers. Sure hope that something is done about this employee of yours.
Very sad because I have only had great experiences working with Richard and Steve there with multiple fittings and questions we have had.

The company got too big.
The service sucks over there now.
I think I will not buy from them anymore.

WORST website on the internet. Shame on you $#*!'s. Works so poorly that it's difficult to give you $$$$.

Warning: **DO NOT** go to Golf Galaxy with a gift card from Golfsmith (even though Golf Galaxy bought out Golfsmith)!
Kroger's sells them, $#*! Sportings Goods sells them, etc... you know what I mean?
**GOLF GALAXY^&%*$(# REFUSES TO HONOR THEM!**
I just went through absolute hell in the store, trying to get them to honor the gift card (just a $25 dollar gift card for my birthday). The cashier tried this, tried that, we got on my smartphone and tried looking up on the internet for redeeming gift cards, they called the main store manager over, who explained to me that they no longer honor the gift cards!
I explained that my sister *JUST BOUGHT IT* at Kroger's for my birthday! Seriously?!? We went 'round and 'round over this whole fiasco, and to be blunt - I got turned away and was treated extremely rude! Grrrr...
I drove all the way back home, and got on my laptop and tried contacting Golfsmith (redirects you to Golf Galaxy). I tried this, I tried that, and nothing worked, so I called their 1-866-whatever customer support number, and finally talked to a lady. I explained the whole scenario to her, and she also said they no longer honor them. I shot back that my sister bought it at Kroger's. Believe it or not, the lady customer service rep said, "Oh, well, sorry... Have your sister take the card back to Kroger's and get a refund. Tell her to tell Kroger's not to stock the gift cards as we don't honor them anymore".

Can you believe this B. S.? I am DONE with Golf Galaxy! They seriously lost a customer!

Cyber Monday I wasted 2 1/2 hours on this site trying to put my order in and site doesn't work. Wasted my cyber Monday shopping time.

Worst service ever. Never will go back. Bored personnel. Made me wait. Seemed to do it on purpose. Many other good stores.

They are owned by $#*!s Sporting Goods, which is attacking the NRA and gun owners, otherwise it is a good stoke that I used to patronize.

I ordered my son a golf bag online. The order was shipped in a timely manner. Once the bag was received it was obvious it was not the same as the bag pictured online. Furthermore, the bag had a sale tag attached to the original price tag showing $40 less than I paid. I called Golf Galaxay customer service to inquire as to whether the picture online was the wrong bag and was told the bag was shipped from a store so they would have to follow-up with the store. I also explained about the pricing situation. Again, I was told they would need to follow-up with the store. After a week of waiting and receiving no response from Golf Galaxy, my son decided to return the bag to one of their stores. I provided him with all of the information including my credit card information. I was unable to give him the card physically as he lives in another state. When he tried to return the bag, he was told without having possension of my card they would only provide him with store credit. At this point, I called the customer service department again. They had record of my intitial phone call. I asked if there had been any response indicated in their system. The rep asked if I had checked my spam mail. I replied that I had and received no email from them. I asked again if their system showed a response had been sent and she replied no. The "check your spam" made no sense. Finally, I had them issue the free return information and forwarded it to my son. He sent the bag back and it was received by Golf Galaxy. After approximately a week, I called their customer service one more time, to inquire as to when I would receive my refund. I was told it would be two to three weeks. When I expressed my displeasure to that information I was told their return policy was very popular and the time frame for refunds was to be expected.

I went to golf galaxy in Robinson Township, PA to get my first full bag fitting. I was super excited to go through the process, learn about my swing and get my dream set of clubs. The club fitter rushed me through the process. He didnt look too much into my numbers or anything and didnt try any different techniques to get my specs right. So i finally spend a fortune on my dream set of clubs and receive my first couple clubs (Driver, 3 Wood, and Hybrid) in the mail. Nothing was wrong with that. My irons and wedges were on backorder because of COVID. I noticed in my paperwork that the associate made a huge mistake in my order. Called to get it resolved and he rushed me trough that process too and didnt seem to care if i got the right clubs or not and seemed as if he didnt have time for me. So a month and a half goes by and i never got my irons and wedges. I call and get the tracking numbers and find out they will be delivered the next day. I get the wedges first and they are completely wrong and i found out that he had put the wedge degree, bounce and grind wrong in the order. He also put the wrong address in the order for my irons so they got delivered to the wrong address. The address that they were delivered to didnt even exist by the way, so i am still yet to locate those irons. Now im. Currently waiting for my irons and wedges still after this whole terrible process. I probably called golf galaxy 60 times in the past month and a half trying to work through problems with my order and getting everything straightened out and when dfelivery time comes, they are still wrong. This has been the worst service i have ever gotten. Dont go to golf galaxy for a fitting unless you know the person giving the fitting and know they will make sure everything is exactly as you hope for.

Quality components, top notch staff, number one spot to buy golf components, bar none