• GourmetGiftBaskets

GourmetGiftBaskets

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Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

  • Service
    169
  • Value
    170
  • Shipping
    170
  • Quality
    165
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
44
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How would you rate GourmetGiftBaskets?
Top Positive Review

“What a Novel Idea!”

Ann F.
2/7/21

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

Top Critical Review

“Problem with Order and No follow up”

Paul T.
4/29/24

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Reviews (473)

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customer service (74) gift basket (196)
Thumbnail of user derricke14
Nevada
1 review
0 helpful votes
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May 22nd, 2019

I bought a dozen white chocolate strawberries. A few of them came out cracked and did not look right. I contacted customer service and they were replaced with in days. Best customer service I have experienced with these types of companies.

Thumbnail of user te134
New Jersey
1 review
0 helpful votes
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March 17th, 2021

I was looking for a site that could send a champagne gift to a family member. This site has tons of options for gift baskets. I will be using it for all of my gifts for family and friends. I was worried about the possibility of the bottle breaking but the packaging was the best I had ever seen. It was no way that the bottle would break even if thrown. Highly recommended!

Products used:
Champagne ( Moet & Chandon

Service
Value
Shipping
Quality
Thumbnail of user linneab11
Oklahoma
1 review
0 helpful votes
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May 4th, 2020

I bought 2 baskets recently, one for a friend and one for a birthday gift. Both were delivered very quickly and products were delicious! Baskets were as pictured and the recipients raved about them! I will only buy from Gourmetgiftbaskets from now on due to their fantastic products and service!

Thumbnail of user rochelleg46
Missouri
1 review
0 helpful votes
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December 1st, 2020

I bought these for my son's 24th birthday who lives about 4 hours away from us. They were delivered on his birthday as promised. He was so happy to get them. He face timed me when they were delivered and he opened them right in front of me. They were very carefully packaged in a bag that kept them cool and fresh inside a box. None of them were broken either. They were so cute. All decorated differently. He said they were delicious and ate them all in 2 days! I was very pleased! I'm sorry that I do not have a picture. I should have asked him to take one!

Thumbnail of user elizabethp1216
Arizona
1 review
0 helpful votes
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August 25th, 2021

I wanted to send a gift basket as a thank you to a friend in nursing who helped me with bandages and dressings when i broke my ankle. All i really knew was that she had once given me wine as a gift so the wine basket was the gift i chose for her. She really appreciated it!

Products used:
Gift basket

Service
Value
Shipping
Quality
Thumbnail of user jocelynb62
New Zealand
1 review
0 helpful votes
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November 15th, 2020

I ordered a gourmet gift box from NZ for my son in DC unfortunately he had to be away for work on the day it was delivered as I had not requested signature required it was left on the porch. Unfortunately it dissapeared!
I received a follow up email enquiring how happy was I with the gift basket. I responded by notifying the sender- Seth that it had not yet been received.
He was incredibly helpful and followed up - they sent a another gift basket to replace the presumably stolen one at no extra charge to me!
Seth was an excellent communicator and I was so impressed with this service replacing the stolen one! On receiving the basket my son reported the cheeses and products were very good.
I highly recommend this service and I would utilise it again.

Thumbnail of user karenb2205
Virginia
1 review
0 helpful votes
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February 18th, 2021

I purchased this basket as a birthday gift for my grandmother. It arrived right on time and beautifully packaged. She loved it! All the items were high quality and tasty. I would definitely recommend this as a gift.

Products used:
Wine Basket

Thumbnail of user robertas219
Tennessee
1 review
0 helpful votes
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March 18th, 2021

My husband received this as a birthday gift. It was a perfect gift for him. He loved the beer selection, and it arrived cold! There was no delay in sampling the first beer! The Chichester Crunch is delicious!

Service
Quality
Thumbnail of user robertp1270
Vermont
1 review
3 helpful votes
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December 20th, 2019

I ordered a cheesecake and it arrived frozen. If I wanted a tasteless frozen cheesecake I could have gotten one from my local supermarket at less than half the price. I tried contacting customer service but there was no answer.

Thumbnail of user katr70
Georgia
1 review
0 helpful votes
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August 26th, 2021

I was so impressed with the presentation and contents of the first basket that I ordered for Father's Day (and so was he!) that I have since ordered 2 more baskets for people. The price ranges of the baskets vary so you can either be frugal or go all out! The contents come in beautiful hard cardboard boxes that can also be re-used for gifts or to store stuff, so the recipient is actually getting two gifts. The contents of the boxes are unique and varied so the recipient will feel special and will definitely enjoy the snacks. Also Gourmet Gift Baskets sends out occasional 20% off coupons and I have used them because there are always birthdays and special occasions to buy for! I highly recommend trying them out!

Tip for consumers:
You won't be dissatisfied!

Products used:
Snacks and candy

Thumbnail of user melissad1656
New Hampshire
1 review
0 helpful votes
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February 12th, 2022

I wanted to get my doctor and her family a holiday gift. Something three people would enjoy. The gourmet gift basket was the perfect present. It contained a variety fresh fruit, complimented with caramel sauce and cheeses. It was displayed in a decorative basket. The presentation exceeded my expectations and needless to say it was perfect. I highly recommend Gourmet Gift Baskets for a unique gift.

Tip for consumers:
Looking for something special

Products used:
Fruit basket

Service
Value
Shipping
Quality
Thumbnail of user sandit21
Ohio
1 review
0 helpful votes
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March 17th, 2021

I bought a large basket filled with chocolates etc and a choice of wine (from 3 bottles). I chose the Veuve. It was an 80th birthday present for a friend of mine. She opened it via FaceTime so I could watch. It was boxed very well, and came out in one piece, looking as it did on the web. My friend was ecstatic. Every time she eats something, she texts me to let me know how yummy it is. I would highly recommend Gourmet Gift Baskets to anyone who is looking for a gift for anyone.

Tip for consumers:
Family owned company. Product online is what is delivered. They called me to make sure I was satisfied after it was delivered.

Products used:
Gourmet Gift Baskets - Champagne & Truffles Gift Basket - Veuve (1 bottle) - 5107B

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosem678
Canada
1 review
0 helpful votes
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March 15th, 2021

Gourmet Gift Baskets was a truly positive and awesome experience. It was my first time sending a gift from Canada to the US and at first i was a little apprehensive. This is now my second time ordering with them and again it was superior customer service considering I was desperate as I was ordering a little later than i should have. I sent an email and was responded to immediately, they met the promise to have the package delivered on time and my family was very pleased with the presentation and i was especially pleased it arrived right on the date promised. I won't hesitate to recommend them and I will be ordering again very soon.

Tip for consumers:
so easy to use and user friendly.

Products used:
Food variety of treats

Service
Value
Shipping
Quality
Thumbnail of user steves923
Massachusetts
1 review
0 helpful votes
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January 9th, 2019

I've been using GourmetGiftBasket for many years. It made me think, "why do I always seem to use GGB?" Three reasons
1. Consistent high quality of products and service.
2. I can send a GourmetGiftBasket to anyone for any reason! From condolences to the happiest holiday there is always a great GGB.
3. I've received 100% "thank you" for sending a GGB. It makes me feel good!

Thumbnail of user emilys4
California
1 review
7 helpful votes
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June 23rd, 2013

I've received two gift baskets from this company, and both had issues. The company included their brochure with the basket. When I looked up the basket in their brochure, I discovered that half of the products had been substituted with items that cost less (peanuts for chocolates).

My second basket was a fruit basket. When I received it, all the pears were black with the skins rubbed off from the scratchy excelsior that they were placed on. They didn't put any kind of waxy paper stuff between the fruit and the excelsior. There was pear goop on my basket.

I contacted the company both times. The first time I told them what was missing, and they sent replacements. The second time I called them, I told them to credit my uncle's account for the basket. Both times they made excuses, but in the end came through with replacement items. We're still waiting for them to reimburse my uncle.

Thumbnail of user vickia347
Georgia
1 review
0 helpful votes
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September 13th, 2021

The gift basket I ordered (Champagne and truffles) was great idea for a bride and groom. It was delivered as planned and in perfect order. The bride and groom loved it. The customer service is impeccable. The company ensures that you are informed and satisfied at every step. Definitely a grand idea.

Products used:
Chocolates and Champagne

Service
Value
Shipping
Quality
Thumbnail of user sergior259
Massachusetts
2 reviews
0 helpful votes
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November 12th, 2021

I have had a great experience sending gourmet gift baskets to my clients for 2 years. My clients love the tasteful selection and attention to detail. I look forward to continuing my relationship and keeping my clients happy. Thank you.

Sergio Luis

Thumbnail of user dawnm789
Virginia
1 review
0 helpful votes
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December 4th, 2020

Gourmet Gift Baskets delivers great tasting food that is top quality. I can always depend on their exceptional service. It is my go to for gifts. They always deliver on time and again, exceptional service and quality.

Products used:
Cheese/gourmet gift basket.

Service
Value
Shipping
Quality
Thumbnail of user murielb25
North Carolina
1 review
0 helpful votes
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June 3rd, 2020

I bought three gift baskets for my three daughters for Mother's Day. All three were absolutely pleased with their gifts and each item in the basket, the cheese, meat, spread, and crackers. Packaged perfectly and each item complimented the other. Superb job all around.

Thumbnail of user christelt
Wyoming
2 reviews
0 helpful votes
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August 20th, 2018

This was an exceptional value and a beautiful gourmet gift basket! I ordered a goodies/wine/beer gift basket for my niece upon the purchase of her first home. They (she and her fiancé) absolutely LOVED this gift and I was able to get it to them in just three days ( I am in California, they, Atlanta) which is a beautiful thing because it is very difficult to think of cool things when you are so far away and shipping things gets crazy expensive. This, I would TOTALLY recommend to anyone considering it. Also I was told that the assortment of treats and drinks was awesome, I love that they had so many choices! Nice to make your people happy! And for a very fair price. Great job you guys, keep up the good work.

Thumbnail of user sharonb969
Massachusetts
1 review
0 helpful votes
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June 22nd, 2020

Each time I have ordered from Gourmet Gift Baskets, I have gotten positive feedback from friends and family.
The quality of their products is excellent. The presentation is appealing. After multiple orders, I have been pleased with the results.

Thumbnail of user anitar212
California
2 reviews
0 helpful votes
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February 16th, 2021

Received our basket from a relative who sent it as a surprise, and what a nice surprise it was! Very nice ingredients, especially the Moet champagne. We appreciate the quality ingredients and love that the business is family owned. Thank you!

Products used:
Everything in the basket of course!

Service
Quality
Thumbnail of user janellel23
Texas
2 reviews
0 helpful votes
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February 25th, 2020

I have sent a number of items to my family out of state. They have raved about the freshness and the variety of items offered. I have sent the macaroons, cookies, brownies, and candy... all have been enjoyed by my family. I rely on the consistently excellent gifts to bring some happiness to my family when I am unable to visit for a holiday.

Products used:
I have sent baskets of cookies and brownies, boxes of macaroons and buckets of candy. Everything was enjoyed!

Service
Value
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Quality
Thumbnail of user kellys745
Georgia
1 review
0 helpful votes
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June 15th, 2020

Box a beer sampler gift for my brother in law. It is hard coming up with a gift for him year after year. He really enjoyed it. Who doesn't love a gift box of goodies?! He said all of the beers were great.

Thumbnail of user christopherb693
Florida
2 reviews
0 helpful votes
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April 25th, 2020

I ordered an Easter basket for my mother as a surprise. This was a last minute gift & after searching many websites I found Gourmet Gift Baskets who had a basket in-stock. The order was place on a Sunday & the basket arrived on the selected day on-time & as ordered. My mother was generally surprised & loved the gift.

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From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

Business History

GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.

Company Representative

Thumbnail of user jasonb1378
Jason B.

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