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GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.
The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!
I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.
I ordered a gift basket for a friend in the hospital. Unfortunately, the hospital staff thought it was for them and they ate everything. Once they realized it was for her, they took up a collection and sent her the exact same gift basket to be sent to her home as she was being released the next day. The original basket cost $109.00 and had 27 or 29 different items, including whoopie pies and brownies. The replacement gift basket had 11 cookies, straw-like filler and carboard. My friend called customer service and was told they would send the right basket this time. Once again, 11 cookies, straw, cardboard to elevate the straw to make it appear fuller. I spoke to Nicole in customer service. She asked me to e-mail her the pictures of both wrong baskets. She had the audacity to suggest my girlfriend didn't lift the straw to look for the missing products. Then she suggested the contents must have shifted in transit. I told her they would have magically had to shift outside the plastic wrapping, then outside of the shipping box. This means they are shifting around two Fed Ex trucks now. She never responded to my e-mail.
Tip for consumers:
Buy elsewhere.
I ordered a craft beer bucket gift basket for a beer loving friend of mine. He loved it! It was a great idea for a Fathers Day gift from one beer lover to another!
I've used Gourmet Gift Baskets on several occasions. Everyone who has received the baskets has raved how good the snacks were. The baskets always arrive on time. Awesome gifts!
I purchased this gift basket as a gift for a wonderful mother and the presentation was amazing. The recipient of the gift thoroughly enjoyed it and said it was put together very nicely.
I have ordered various gift baskets from Gourmet Gift Baskets and they have always been awesome and well received. Great products, excellent service and accurate delivery.
I searched all types of gift sites and this one was the best. The price was reasonable and the quantity of cookies was great. My kids and grandkids loved them.
I have ordered three different baskets and have been pleased with all three. Customer Service is great and products have been enjoyed by the recipients.
Ordered a cheese cake sampler for my mother's birthday and she loved it. Said it was fresh and very creamy and tasty. Highly recommend and will purchase from gourmetgiftbaskrts.com again!
I purchased a spa gift basket for a girlfriend to be delivered the Tuesday after her surgery. I received an email confirmation from Gourmet Gift Baskets on the date the item was to be delivered and the status said "Complete". On Friday, I saw my girlfriend and asked if she received the gift basket I ordered, she said "no". I tried contacting GGB on Saturday morning, but the business is closed on the weekend(?). So on Monday morning, I called to inquire. The customer service rep was RUDE and CONDESCENDING. She told me I had chosen a future date for delivery and told me she would email me proof that I had done so. I told her to send me the proof, and nothing ever came through on my email account. Coincidence? She argued with me that I was CONFUSED! No amount of reasoning with her mattered. I told her that since the item had not been delivered (her own confirmation), that I would like to cancel the order and have her refund my account. She then claimed the item was "in transit" and that she would need to retrieve the item first before she could refund any money. She also stated that they would charge a $15 restocking fee. I told her this was unacceptable. I was basically being manipulated into accepting new terms for a purchase I had already made. My options were to forego delivery altogether (they would claim the item was delivered, when it was not), or pay a $15 restocking fee to cancel the order. Either way, they get your money. No resolution. I believe, based on several other online reviews of this company, that the business is fraudulent. BUYER BEWARE!
I have ordered from Gournet Gift Baskets on several occasions and never been disappointed! Their baskets are so cute, arrive on time and make great gifts! I will order from them again!
I don't know why there are so many good reviews, I had a terrible experience. I received an expensive basket on Dec 19; the apples and pears were spoiled and crushed and the cracker boxes were also crushed (and crackers were crumbs). I initiated a "chat" with customer service and they agreed to email to me a credit to select another package (bc apparently they couldn't send a replacement). I waited 2 days just for a "credit", didn't come I did another chat - they said they'd send it, it never came. I emailed to the company 3 more times betw Dec 22 and Jan 6 and only got "form letter" responses that they are looking into it. I then called during business hours, waited on hold for customer service for 23 minutes and was disconnected. Tried again, same response. 3rd time, called and instead of asking for cust svc, I requested "sales" - person on phone said she couldn't help me but forwarded me to Cust service - got response of "all service agents are busy helping other customers, try later". I waited about a week and tried again, this time was directed to leave a message, I don't have a lot of faith. So basically this was a $134 ripoff.
I bought the basket for her to cheer her up since she couldn't come home. She loved it and said she knew I was thinking of her made her feel so special.
This was the 'First' Easter we couldn't be with our Grandchildren.
We usually 'make up' their Easter Baskets ourselves... We were SO VERY HAPPY to 'find' Gourmet Gifts!
Their selection was 'Wonderful', and the grandchildren were ecstatic over their Easter Gifts we sent them.
We also sent Gifts to our 'Older' children, and they came On Time, even 'cross country'!
I would 'Highly' recommend "Gourmet Gifts" to ALL 0ur Family & Friends.
I ordered the 9 inch Fruit Cheesecake Sampler for friends to cheer them up and they absolutely loved it and said it was the best cheesecake and would definitely order this again.
You get exactly what you see since it is illustrated very accurately. Good to have items that do not spoil quickly.
Products used:
Fruit Basket
My parent's loved the basket in celebration of their anniversary! And I have been super pleased with the customer service!
Products used:
Gift basket
In this day and age, it is a rare pleasure to get top shelf personal customer service. I will return to this site for future gifts.
Sent the nut medley to family members as a bereavement gift. It totally brightened their week and they loved the nuts! Thank you Gourmet Gifts!
Products used:
Nut basket
This was the perfect gift basket for my military friends birthday! He said it was awesome and had a great variety with lots of sweets! Fast shipping!
Products used:
Junk food gift basket
I bought this for my mom for Valentine's Day she told me they were some of the best cookies and brownies she's ever tasted!
Bought this for an Easter gift, it arrived on the exact day I requested and was a perfect size. Highly recommend the Bunny munch. Yummy
Reviewed
Products used:
Bunny Munck in decorative bucket
Sent this basket to dad for Father's Day and he loved it. Just right for him. Beer trio, delivered exactly when expected.
Tip for consumers:
Used once and will definitely use again, call them if you want to be sure about your order, even though I'm sure it be just great
Products used:
Beer trio gift basket
Easy to order and on-time delivery as pictured online. Follow up emails were great.
Thanks a lot for your great service
It is so great to have an option other than flowers. There are so many options to choose from, this has become my new gift guide for all occasions!
Products used:
Bountiful Harvest Basket
Gain trust and grow your business with customer reviews.
Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...
GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.
