• GourmetGiftBaskets

GourmetGiftBaskets

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Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

  • Service
    169
  • Value
    170
  • Shipping
    170
  • Quality
    165
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
44
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How would you rate GourmetGiftBaskets?
Top Positive Review

“What a Novel Idea!”

Ann F.
2/7/21

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

Top Critical Review

“Problem with Order and No follow up”

Paul T.
4/29/24

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Reviews (473)

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customer service (74) gift basket (196)
Thumbnail of user tonyah183
California
2 reviews
0 helpful votes
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July 16th, 2021

Not being able to be with my son for his birthday I tried to find something festive and fun for him. When I found this basket of White Claws with amazing snacks I knew I had found it. Let me tell you, best gift ever! He and his partner, a vegan, absolutely loved the snacks the basket had. Of course they loved the White Claws. This will be my new go to company for gift baskets. No hiccups in the delivery and was updated during the process. Highly recommend them.

Thumbnail of user kristyh49
Georgia
2 reviews
0 helpful votes
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June 30th, 2019

The shipping was amazing and delivered on time, quality of product is perfect! I sent to my father as a gift and he loved it and it brought back so many memories of us as children! I definitely will be ordering again soon because of quality, price, and customer service all exceptional

Thumbnail of user martinr515
California
1 review
0 helpful votes
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June 8th, 2022

Just a quick note to thank you for the excellent service and lovely Gourmet Gift Basket. My wife and I sent it to our out of town family in Boston and it was so well received. They were extremely complimentary and very appreciative, and they loved the gift! Always great to speak with your salespeople. I appreciate your high quality, very professional service.
Martin and Eileen Rooney

Products used:
Gourmet Gift Baskets

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Thumbnail of user pamm554
Nebraska
2 reviews
0 helpful votes
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April 9th, 2021
Verified purchase

I ordered two Easter gift baskets for my granddaughters and they were so fun - the girls loved them. I have sent Harvest and Christmas baskets as well in the past and they always make a wonderful gift. Their customer service has been very helpful as well!

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Thumbnail of user juneb101
Missouri
2 reviews
0 helpful votes
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July 30th, 2018

We needed something to cheer up a very active and busy man who was now side-lined with surgery and looking at rehab; we decided on the Micro-Beer Bucket. We had to send it across the country so hoped the picture/description was close to reality. The result was what we hoped for--the gift arrived exactly as scheduled and he was quite pleased with it--snacks went first and he was counting days until the meds were done so he could start on the micro brews. We received pictures and they showed a happy guy and a bucket used for ice surrounded by the bottles. He was pleased and so were we. I would not hesitate to order from this company again.

Thumbnail of user rosemaryt56
California
1 review
0 helpful votes
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October 31st, 2020

Our granddaughter is away from home for college and we like to send her items monthly just because. So, we looked for a great Halloween gift and came across Gourmet Gift Baskets. The item we selected turned out to be perfect as we selected one with a cutting board included. She loved it and decided she would use as a serving tray because it was too nice to cut on it.

Thumbnail of user jillf462
New York
1 review
0 helpful votes
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February 16th, 2022

My cousin recently had surgery and I wanted to send her something that she could enjoy. Knowing that she was gluten-free, I thought I would have a hard time finding something, but low and behold this gluten free gift basket had it all. She was thrilled with the fruit and snacks that came with it. Thanks for making me look so thoughtful.

Products used:
fruit and snacks

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Value
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Thumbnail of user robertj3330
Ohio
1 review
0 helpful votes
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February 12th, 2024

My order was received on date requested. Family member was surprised at the quantity and quality of the items. I am very pleased and will definitely order again.

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Thumbnail of user bernih2
Texas
4 reviews
0 helpful votes
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April 25th, 2020

I ordered 5 Bunny Gift boxes and everyone loved them. Reusable decorative boxes were especially nice and the bunnies were great. My 101 year old mother is in lockdown and we sent her the sampler cookie box. She was so excited. Said they were all really good and made just the way she likes them! Great job!

Thumbnail of user adamj495
New Hampshire
1 review
0 helpful votes
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May 14th, 2021
Verified purchase

This was a very nice gift for mothers day. I think my step-father was jealous of the selection of snacks. She was a happy mom. Little bit better than just the old flowers and card I think. Attached a photo to show presentation. However, It doesnt give an accurate representation of all the items included. I would recommend this service to others. Nice job!

Thumbnail of user kimd393
Virginia
1 review
0 helpful votes
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April 25th, 2020

Recipient thought the gift selection of meats and cheeses were very nice. They also liked the serving tray very much and continue to use it. The cookies were very fresh and tasted home baked. As sender, I especially appreciated the on time and free delivery since this was an Easter gift! This company had excellent service and I look forward to using them again.

Thumbnail of user donc717
Florida
1 review
0 helpful votes
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February 16th, 2021

Since I am in Florida and my son lives in Connecticut I wanted to send him a gift. I had heard of Gourmet Gifts Baskets and looked them up. Nice selection, easy web site, next day delivery. My son was delighted with the quality of the beers and the snacks. Will be back again!

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Thumbnail of user kimberlyr657
New York
1 review
0 helpful votes
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November 10th, 2020

Review Title: Eat, Drink & Be Scary Halloween Beer Bucket

This got rave reviews from my 20 something Goddaughter on her first night in her new apartment. She was thrilled. It was perfect as her and her friends were so busy moving in they were thirsty and starving. It was perfect! Thank you so much for making me the best Fairy Godmother ever

Thumbnail of user maryf1663
New Hampshire
1 review
0 helpful votes
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June 14th, 2021

What an outstanding gift box for Mother's Day purchased from Gourmet Gift Baskets! The box was filled with delicious baked goodies that our daughter and her children enjoyed for the holiday and many more days. The gift arrived on time, was reasonably priced, and was perfect for our family! I will look forward to using this site again soon.

Tip for consumers:
Nice selection and the pictures were accurate to how the gift was delivered.

Products used:
This was a gift box of baked goods and all were eaten!

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Thumbnail of user lisae1280
Canada
1 review
0 helpful votes
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April 1st, 2022

I ordered 2 baskets for my daughters birthday. My daughter said the wine and cheese basket was like a little date in a basket. The champagne and truffle basket was decadent. Both baskets arrived within hours of each other on the day I had requested. The tracking information they send you is awesome. I would definitely use them again

Tip for consumers:
If you had questions you could just call them.

Products used:
Wine and cheese basket and the champagne and truffles basket.

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Value
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Thumbnail of user carlosr287
Chile
1 review
0 helpful votes
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April 27th, 2020

My first experience with GourmetGiftBaskets and I must say everything went just perfect. Starting with a nice and friendly website, everything went smooth from the beginning and the delivery was just on time. You will see me back for sure.

Thumbnail of user janett333
New Jersey
1 review
0 helpful votes
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September 10th, 2020

Loved its family/women owned, Loved there are no hidden fees, Loved the great varied selection goods and prices, Loved discount coupons and Especially Loved that they arrived exactly when promised and quality was excellent! You are now my go to for gift deliveries. Janet Turner

Thumbnail of user rogerr265
New York
1 review
0 helpful votes
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June 3rd, 2020

Amazing assortment and was even a bigger basket than expected. Blew away my friend! The wine was a great choice and paired perfectly with the assorted snacks. Will order again from these guys! Thanks!

Thumbnail of user sherris256
Wisconsin
2 reviews
0 helpful votes
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July 8th, 2020

This was my first purchase from Gourmet Gift Baskets, but it definitely won't be my last! The gift tower of awesome treats arrived on time, and my dad reported that it was all really great. Would absolutely recommend!

Products used:
Fathers Day gift tower

Thumbnail of user michaelk4635
New York
1 review
0 helpful votes
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January 30th, 2023

Ordered French Champagne and Godiva basket, they charged me $48.00 for overnight delivery, which I never asked for, only saw it when I pressed Order. The next day delivery took 5 days. My package was sent back to them due to 3 attempts failed delivery, which I dont understand occupants were home, since they just had baby, I assume UPS in CA could not find the bell or call. The told me I would get credit on my cars within 5 to 10 business days, They lie, Its going on to a month, still no credit, They dont respond back, when I attempt to contact them. I'm forced to dispute the charge now. Stay Away from this company!

Products used:
champagne basket

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Value
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Thumbnail of user petew120
Texas
1 review
1 helpful vote
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April 22nd, 2021
Verified purchase

I ordered a basket to be delivered overnight and paid quite a bit extra for the service. There were some weather conditions but the tracking showed at the local airport at 6:23am so there should have been plenty of time for delivery. Then there is a note that there was a mechanical problem and the delivery would be delayed by one day. The shipment guarantee says only weather conditions would void the guarantee. When I contacted them, the said since there was mention of a weather issue they would not honor the guarantee. Buyer beware!

Thumbnail of user michellem1294
Florida
1 review
3 helpful votes
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February 18th, 2020

Extremely disappointed that I didn't receive the white chocolate strawberries I ordered for my wife for Valentines Day. Instead they sent milk chocolate salted caramel strawberries. I emailed them immediately since it was after business hours when my wife opened the gift. No response. 4 days later. Still no response. Will never order from them again.

Thumbnail of user sueg233
Arizona
1 review
0 helpful votes
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April 16th, 2020

Due to Covid-19 and being told to stay home, I decided to order Easter treats for grandkids in California, Arizona and Ohio. We spend almost $300.00 on items from Gourmet Gift Baskets. Unfortunately when the youngest grand child (5 y/o) received her Easter basket the head of the bunny was detached. I just spoke with Customer Service rep. To request a replacement and she said that they have no stuffed animals in stock to send a replacement and offered me $15.00 refund. I feel like this is unacceptable. She did offer a $30.00 store credit but they are out of stock for most items and this does not even cover shipping. I would hope they would want to make this right and send something fix the issue and retain a customer. So sad!

Thumbnail of user stephens1002
Arizona
1 review
3 helpful votes
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June 24th, 2020

Whoever says that t his company is good is disconnected. I ordered a gift basket six days ago and paid for an overnight delivery. It still has not been delivered. I can't get through to customer service and cannot connect to live chat. I have tried everyday since the day after it wasn't deliver... 4 days straight now.

Thumbnail of user barbaras2424
Massachusetts
1 review
0 helpful votes
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July 14th, 2021

Our son moved south and we couldn't be with him for his birthday. He really enjoyed the beers and snacks, which featured one of his New England favorites. Excellent packaging, customer service and quick delivery! Highly recommend!

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From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

Business History

GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.

Company Representative

Thumbnail of user jasonb1378
Jason B.

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