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GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.
The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!
I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.
Couldn't be with our daughter for her birthday this year. First year away at college and she was so happy and surprised by her cake. She also said it was sooooo yummmy. Red Velvet, her favorite.
Easy to order, delivery was on time as promised and quality was very good.? Follow up from company to insure we were happy has also been wonderful.
I have ordered numerous baskets for family and clients and everyone has been so happy with what we send.
First time ordering and I have to say the customer service and follow up was well beyond my expectations!
Products used:
Baked Goods sampler
I purchased this for a post-graduate celebration. The recipient was very impressed. I even received a follow up email to relay my experience.
I placed an order for the "Taste of Christmas" gift basket on December 17th, intending for it to be delivered by December 23rd. However, upon receiving feedback from my father-in-law the day after Christmas, it was evident that the majority of the snacks were stale. Generally, vacuum-sealed food has a shelf life of 1-2 months, but it depends on factors such as storage conditions.
It's disheartening that the company, despite anticipating a holiday rush, didn't ensure the freshness of the products in the baskets. I contacted Customer Service on December 26th, reporting the issue through the site and leaving a review. Strangely, they claimed not to have received the email, and my review, except for the 5-star ratings, mysteriously disappeared.
On January 18th, I received an email from a Personal Gift Concierge named Allyson Kilduff, expressing gratitude for my order (singular, though I placed 3 orders). I shared my bad experience with her, but after a week passed without a response, I followed up. She claimed not to have seen my reply initially and offered a replacement, which I declined, requesting a refund instead. She issued the refund, promising it would take 5-7 business days.
Despite being told on January 25th that the refund was being processed within the specified timeframe, I had not received it by February 3rd. Allyson assured me on February 5th that it was still processing, asking for a few more days. As of February 12th, I have yet to receive the refund, prompting me to initiate a dispute with my bank, given their 90-day window.
Considering my negative experience and feedback from others in different states, I advise potential customers to check reviews outside the company's site before placing orders. My recommendation is to avoid ordering from them altogether. In the future, I plan to create my own gift baskets from vendors with known fresh products, citing Home Goods as a reliable option, where snacks even come with expiration dates.
Beautifully packaged and delicious! Great customer service and delivered with my short date order. Will definitely purchase again.
Quick delivery for where I needed my order to go without any issues. Delivery was great along with the wine I purchased from this company.
Tip for consumers:
If you’re searching for a quick gift for the holidays this will do the trick
Products used:
Wine purchase
I purchased an Easter basket for $45 and what they sent was nothing as described. What we received was worth $5 at the very most.
The gift basket never arrived on time for a gift and no refund and they keep charging our account. Do not recommend
Tip for consumers:
Fraudulent charges to my account
Products used:
None
I sent this to my husband for his birthday and he LOVED it! Excellent choice and delivered right on time
Easy order placement, accurate deliveries and a basket that is very appreciated by the recipient. The thanks I received was genuine and heart felt.
Tip for consumers:
Extremely well received.
Products used:
Champagne basket
The cookies were wonderful! This was perfect as a last minute treat for our daughter who wasn't going to make it home for her birthday.
I orded several products and shipped to my dad as a birthday gift... he raved about each and every item we sent. Highly worth it!
I just finished off the yummiest brownies! They had the perfect amount of chocolate and sweet flavor, similar to ones you would buy at a bakery!
Couldn't be happier. Arrived on time. Nicely put together. Fantastic! Would recommend to anyone looking for a way to celebrate someone!
Products used:
Birthday gift box
I bought this as a gift and it was so appreciated! Food was great, packaging beautiful and delivered on time.
I sent this to my grandkids because of the stay at home order! They loved it! Ate it all up! It made for a great Easter!
Fabulous gift basket filled to the brim with exotic beer and delicious snacks! Really wonderful gift!
We sent Around The World Beer Bucket - 12 Beers gift basket to one of our friends and received back that this was one of the best birthday gifts he has ever received.
Tip for consumers:
Very easy.
Products used:
Around The World Beer Bucket - 12 Beers gift basket
My husband really enjoyed this gift. It was our 10th wedding anniversary. It came on time and was perfect. Next year I'm trying the wine!
Shipped quickly, arrived on time and looked exactly like it did online. Will recommend this to others and will definitely order again.
The gift basket I ordered and and the service I received were excellent. I will be ordering from them again!
Products used:
Beers from around the world
I ordered something to be delivered on a Thursday and I ordered on Monday. They didn't even fill the order. Bad online system, not worth it.
Gain trust and grow your business with customer reviews.
Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...
GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.
