• GourmetGiftBaskets

GourmetGiftBaskets

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Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

  • Service
    169
  • Value
    170
  • Shipping
    170
  • Quality
    165
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
44
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How would you rate GourmetGiftBaskets?
Top Positive Review

“What a Novel Idea!”

Ann F.
2/7/21

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

Top Critical Review

“Problem with Order and No follow up”

Paul T.
4/29/24

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Reviews (473)

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customer service (74) gift basket (196)
Thumbnail of user amandat84
Ohio
2 reviews
2 helpful votes
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February 3rd, 2021

The gift basket was exactly what I was looking for and the guys I sent it to loved it. Everything was perfection from start to finish. I must say, I am very impressed with the the level of customer service provided by the GourmetGiftBaskets team. After such an exemplary experience, I don't plan to look elsewhere for future gift baskets. This company has just secured a loyal customer. I highly recommend this brand. You will not be disappointed!

Tip for consumers:
Happy searching!

Products used:
The beer around the world basket.

Thumbnail of user sandym387
Maryland
1 review
0 helpful votes
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October 13th, 2020

I purchased the ice Cream Cone cake pops earlier for a birthday gift. They looked so realistic that the recipient put them in the freezer, thinking they were really ice creams. The items arrived on time and were packaged with ice packs to keep them cool during delivery. My experience was perfect!

Thumbnail of user annea273
Maine
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

I ordered a Cookie Gift Basket for my friend's 80th birthday and she loved it! The website was user friendly. There were a ton of selections of gourmet gift baskets to choose from and they were reasonably priced. Service was excellent as they got the basket to my friend in a few days time. Quick and easy, I'll be using this site again soon I'm sure!

Tip for consumers:
Quick delivery time and great gift baskets reasonably priced!

Products used:
Gourmet Cookie Gift Basket

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Value
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Quality
Thumbnail of user katherinef190
Hawaii
2 reviews
0 helpful votes
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April 13th, 2021
Verified purchase

I ordered the "Around the World Beer Bucket" for a friend's Birthday. Although there was a slight mix-up with the delivery destination, Customer Service stepped up to the plate and made sure that a successful delivery took place. My friend took a picture of the package, which was beautifully wrapped. I have since ordered a second gift for another friend. I am very pleased with this company's products and service.

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Value
Shipping
Quality
Thumbnail of user rogerp279
Texas
1 review
0 helpful votes
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January 12th, 2021

We were caught in a bind and needed a quality gift that could be delivered quickly. Many vendors just said no. Gourmet Gift Baskets not only had super quality products but offered variety. As promised they made a next day delivery across the country. The gift basket was very well received and after trying the included goodies we received a super thumbs up.

Tip for consumers:
Great service and easy to use even if a first time user.

Products used:
Gift basket as gift to friends. Overnight delivery accomplished for Christmas eve

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Value
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Quality
Thumbnail of user karenc1862
New York
1 review
0 helpful votes
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March 30th, 2021

I was drawn to the gourmetgiftbaskets by their website. They provided a wide choice of "Easter Baskets" that looked extremely nice compared to other companies. I felt the price was fair and I needed to get the gift to N. C. quickly. The package arrived just when they said it would and I received a notice that it was delivered. I received an email following up about my purchase, which is unusual for companies to do this day and age. It meant a lot that they cared to know. I could not be more pleased and will use them again.

Service
Value
Shipping
Thumbnail of user jasminet40
California
1 review
0 helpful votes
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July 6th, 2018

Bought this basket for Fathers Day since my dad lives far, and I ordered it on Saturday(last minute) and it was delivered Monday morning. They delivered it to his job but he left for the day so he ended up picking the basket up from the store location. He was still surprised and he loved everything in it! It came with fresh fruits and tons of snacks! Will definitely be ordering again! Thank you Gourmet Gift Basket for making my dads day a little bit more special!

Thumbnail of user dianew683
Maryland
1 review
0 helpful votes
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November 8th, 2020

My son, daughter-in-law, and granddaughter love Halloween. This year, because of the pandemic, promised to be a huge disappointment. I sent a gourmet Halloween gift basket to each of them. All three loved them. My son said he was impressed by the assortment in the beer bucket; his wonderful wife told me the wine and chocolates were delicious; and my granddaughter, a true chocolate fanatic, raved over hers. Great quality!

Thumbnail of user donnam1945
North Carolina
1 review
0 helpful votes
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April 20th, 2021

Awesome, super happy with my purchase! My daughter loved the goodies I sent her. Quality is excellent, shipping super fast and packaging was perfect! Thank you for all your hard work and keeping your customers smiling!

Products used:
It was a gift

Service
Value
Shipping
Quality
Thumbnail of user maryp1101
Connecticut
2 reviews
0 helpful votes
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July 8th, 2020

I bought this gift for my brother across the miles in Georgia. He was beyond pleased and I was happy to be able to celebrate his birthday with such a beautifully packaged gift. Cheers to a great gift option when only the best will do!

Thumbnail of user marthak603
Virginia
2 reviews
0 helpful votes
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April 1st, 2022

Thank you! The gift was a big hit! The perfect present for my newly-legal-drinker-daughter-away-at-college's 21st birthday. The presentation was even nicer than expected, party in a box! Will be looking at Gourmet Gift Baskets before ever sending just flowers again.

Tip for consumers:
It was great that I could choose delivery date.

Products used:
Champagne and Mimosa Basket

Service
Value
Shipping
Quality
Thumbnail of user vereds1
New York
2 reviews
6 helpful votes
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November 20th, 2019

I ordered a few items for a friend and I didn't think they would be delivered next day. Not only were they delivered on time, packaged well and safely but I was told that everything was delicious. Their cookies and products were all very fresh. Couldn't be happier! Didn't even have to bother with customer service because the transaction was super easy.

Thumbnail of user bevh74
Colorado
1 review
1 helpful vote
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December 28th, 2022
Verified purchase

Paid for express shipping for a guaranteed delivery date. Package arrived 5 days late. Called customer service and was told the date I paid for was "estimated". Um, no. It wasn't; that's why I paid so much extra. Requested my shipping costs back and was told it was UPS's issue. Again, no. I don't have a contract with UPS, gourmet baskets does. It's their job to refund the customer and get reimbursed by their contracted delivery service. Bottom line: Terrible company for mediocre food. You'd do better at Walmart.

Tip for consumers:
Don’t use gourmet gift baskets. The food is nothing special and the customer service is AWFUL!

Products used:
Cheese, crackers and sausages basket. Gag - it was awful.

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Value
Shipping
Quality
Thumbnail of user mondayj1
Texas
1 review
0 helpful votes
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July 29th, 2021

I had never used Gourmet Gift Baskets and was a little reluctant. It also was not word of mouth etc. well I'm very glad I took a chance. My brother was the recipient and he called right away after receiving it. Both of us were happy with the snacks because they were not just convenience store type snacks. The package arrived right on time.

Products used:
Gift Basquet

Value
Shipping
Thumbnail of user dalew363
New Jersey
1 review
0 helpful votes
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August 17th, 2021

I had to order a sympathy basket and needed it to be delivered quickly. Most places had a lag time of 3-4 days delivery even with rush shipping. Gourmet Baskets was able to deliver it the next day! Shipping was even reasonable for this request and the selection was delicious. The person receiving the basket said they really enjoyed the goodies. I have used one of the big-name companies for orders like this and they are slow on delivery and much more expensive. I will definitely be using Gourmet Baskets again and highly recommend them!

Service
Value
Shipping
Quality
Thumbnail of user lisaw902
Washington
1 review
0 helpful votes
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April 27th, 2020

Sent the Easter wooden gift box as a surprise to my daughter and son-in-law who loved it. It arrived on the specified day and nothing had melted (sent to Atlanta). Also, contained hard to find, in any type of gift basket, candy bar favorites. And the fun, reusable box, were my main reasons for choosing Gourmet Gift Baskets. Will definitely be a returning customer!

Thumbnail of user ruthc773
New Hampshire
1 review
0 helpful votes
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November 12th, 2021

This company is a pleasure to work with! It is so wonderful to know companies such as Gourmet Gift Baskets is out there with deep pride in their work.

Oh - the recipient was thrilled with his basket and said, "Such a warm and personal gift for our family at such a difficult time. It really helped us to share this together."

Will surely use them again in the future.
~Ruth Clark

Tip for consumers:
What do you think would have been helpful to know?

Products used:
gift basket

Service
Value
Shipping
Quality
Thumbnail of user adrianad121
New York
2 reviews
1 helpful vote
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July 22nd, 2022
Verified purchase

Very disappointed with delivery from Gourmet gift basket that left a box of chocolate strawberries outside the front door on the heat exposed to animals. The chocolate melted falling apart and the strawberries was wet.

Tip for consumers:
Make sure somebody is home to receive the basket, otherwise they will leave outside on the weather.

Products used:
Food

Thumbnail of user robino15
Massachusetts
8 reviews
6 helpful votes
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January 31st, 2018

I purchased their hand-dipped box of chocolates and they were amazing. I normally take a bite into the chocolates and throw out any that are not amazing (to save on calories), but these were all amazing - so my friends and I ate (almost) the whole box during a girls weekend away - this is all that is left of the two layers of chocolates. My order arrived on the day it was promised and the shipping was amazingly fast. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user micheley43
California
1 review
0 helpful votes
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April 9th, 2021

I ordered the double Easter baskets for my grandchildren and could not have been more pleased with the quality, content, and prompt shipping. I wanted something other than a standard basket, and the little houses holding the Easter treats were adorable! Highly highly recommend!

Products used:
Double bunny Easter badkets

Service
Value
Shipping
Quality
Thumbnail of user kamalh20
California
1 review
0 helpful votes
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February 17th, 2021

I bought this for my husband for Valentine's Day. This is one man that won't be forgotten on what is typically a female's special day with that special person. He loves pastries and was thrilled, to say the least, to receive this, he was so surprised! The pastries are incredibly moist and really delicious. THANK YOU!

Products used:
Breakfast Bakery Basket.

Service
Value
Shipping
Returns
Thumbnail of user laurenm1136
Florida
1 review
0 helpful votes
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December 28th, 2022

I ordered this for family to enjoy over the holiday weekend, since one of them is sick. I paid extra for two-day shipping for it to be there on a Friday. It was not delivered until the next Tuesday. It is now Thursday, and Customer Service never answered my email asking for a refund on shipping. Only going to give two stars because it did provide my family with snacks.

Tip for consumers:
Do not pay extra for two day shipping.

Products used:
Deluxe Gift Basket

Service
Value
Shipping
Quality
Thumbnail of user dianep856
Canada
1 review
0 helpful votes
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April 25th, 2020

I have used the services of many Gift Basket companies over the years and can say without hesitation that there has never been another that was more dedicated to providing 'great' service and 'great products'!
We have a large family - many different ages - spread out over Canada and the U.S., so "thanks" to Gourmet Gift Baskets" for providing me with this dependable way to send them great selections of gifts that they ALL have very much enjoyed!

Thumbnail of user roser230
New Jersey
1 review
0 helpful votes
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September 19th, 2020

We ordered the craft beer basket as a get well gift for a friend. It is often so hard to find the appropriate gifts for men but this hit the mark. The package was delivered on time and was well received. I would definitely order again.

Thumbnail of user lindasueh
Washington
2 reviews
0 helpful votes
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April 20th, 2021

One never knows right? Ordering online sent to another person elsewhere, it all can be a shot in the dark- not with this company, I am so pleased as was the recipient. You can trust that a gorgeous package will be sent, on time with good will. Fabulous company, thank you so much! Top quality!

Products used:
gift

Service
Value
Shipping
Quality

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From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

Business History

GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.

Company Representative

Thumbnail of user jasonb1378
Jason B.

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