• GourmetGiftBaskets

GourmetGiftBaskets

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Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

  • Service
    169
  • Value
    170
  • Shipping
    170
  • Quality
    165
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
44
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How would you rate GourmetGiftBaskets?
Top Positive Review

“What a Novel Idea!”

Ann F.
2/7/21

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

Top Critical Review

“Problem with Order and No follow up”

Paul T.
4/29/24

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Reviews (473)

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Reviews that mention popular keywords

customer service (74) gift basket (196)
Thumbnail of user deryat1
New York
1 review
0 helpful votes
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March 15th, 2021

GormetGiftBaskets provides a very professional support to it's clients. When I originally ordered, even though status showed delivered, my husband never received the gift basket in time for Valentine's Day. But the client services was very professional and sent a replacement right away without hesitations or questions. Recommend for anyone wanting to treat someone for any occasion.

Products used:
Beers lover gift basket. Great gift for anyone who enjoys beer.

Service
Value
Shipping
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Quality
Thumbnail of user orenc19
Indiana
1 review
0 helpful votes
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January 27th, 2021
Verified purchase

The gift baskets were fabulous. The packaging and shipping were excellent. The customer service was outstanding. During a frantic holiday season, Gourmet Gift Baskets resolved my gift giving needs not only with efficiency but also with great care. Always pleasant; always knowledgeable; always professional. A wonderful experience.

Thumbnail of user kevinm627
Alabama
1 review
0 helpful votes
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August 31st, 2018

I ordered a gift basket as a "thank you" for one of my neighbors. I searched several web sites before choosing GourmetGiftBaskets, and I'm so thankful I bought one of their baskets. It was perfect and exactly as described on their site. Delivery was made on the date I requested. I will definitely buy from them in the future, and highly recommend them to others.

Thumbnail of user dalet284
Maryland
1 review
0 helpful votes
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November 12th, 2021

GREAT Halloween Gift Basket! Easy web site and great service! Delivered on time! And a HUGE hit with our grandchildren - goodies gone in 24 hours! Couldn't ask for anything more. Will keep ordering more of these baskets now that I have had such a great success with the first one!

Tip for consumers:
none

Products used:
Gift basket

Service
Value
Shipping
Quality
Thumbnail of user heatherm164
Florida
2 reviews
2 helpful votes
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July 21st, 2020

I sent this to a friend who just lost her Mother, I wanted to send something useful and during times of chaos snacks are always nice to have around. My friend said she really appreciated it. I would recommend this basket.

Thumbnail of user deborahk157
Ohio
1 review
3 helpful votes
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January 14th, 2019

The original basked I received as a gift had moldy oranges and stale crackers. The snack boxes were 2 -3 times as large as the contents inside. I was then sent a replacement basket. This basket contained no fruit but was of even poorer value - a cardboard prop occupied half the basket and snack boxes were set on top of it so that the basket looked far larger than it was. Again, almost every box was sized two or three times as large as the snack inside. In addition, these are not "baskets," but rather cheap cardboard containers. If gift givers knew what these actually looked like, they would be terribly disappointed. I was angry that my family member had spent any money at all on this.

Thumbnail of user susanp948
Connecticut
1 review
1 helpful vote
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July 8th, 2020

When sending a condolence basket I am very aware that many others may be doing the same thing. The conundrum is what to send so as not to overwhelm the recipient and or create a situation where they have to throw food away because it's perishable but not freezable. This basket has a great assortment of items with a range of shelf lives. Very much appreciated by the recipient. Super quick delivery.

Thumbnail of user markj1106
Wisconsin
1 review
0 helpful votes
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February 16th, 2021

I wanted to send something a little special and different than typical gift baskets, and so I sent one of the chocolate variety baskets. The recipient (my sister) was thrilled, and I think it made her feel very special. I'm also guessing that her daughters and husband were pleased too!

Products used:
chocolates

Service
Value
Shipping
Quality
Thumbnail of user alisons406
New Zealand
1 review
0 helpful votes
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January 7th, 2023

I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all, I'll never use them again and would not recommend!

Service
Value
Shipping
Returns
Quality
Thumbnail of user candym40
Massachusetts
1 review
0 helpful votes
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April 30th, 2019

I bought 2 Easter towers for my grandsons. They absolutely loved it. The oldest one said the everything tasted so fresh and the youngest said it was so yummy. I definitely will be ordering my gift baskets from here again. Delivered on time to.

Thumbnail of user dawnt88
New Jersey
1 review
0 helpful votes
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July 3rd, 2018

I sent my son in law a beer gift basket for his birthday & he LOVED it. It was so easy to navigate the website & there were so many choices. The basket was delivered on time & they sent me updates on delivery time so I could make sure someone over 21 was at house to sign for gift. Everything was perfect. I'll def be ordering again & will recommend to anyone looking for a unique gift.

Thumbnail of user lum24
New Jersey
2 reviews
0 helpful votes
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April 1st, 2022

I sent this to my son and his wife as a surprise and they loved it. Delicious cookies and they said it made their day. I'm never disappointed when I order from Gourmet Gift Baskets. Everything is just as advertised and ordering was easy.

Products used:
Baskets

Thumbnail of user marilynh272
Massachusetts
1 review
0 helpful votes
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April 14th, 2020

Tough to have a birthday during a pandemic, but this cheesecake sampler was off the charts. My family member was very happy and the pictures she sent made my mouth water. Delivery two states away from ship point was made three days from order date to boot!

Thumbnail of user noellc1
Missouri
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I wanted to send a special gift to my son at his job site, for his 21st birthday. I had no idea what to send. Then I found Gourmet gift baskets. They had a basket of beers from around the world! It was a HUGE hit!

Products used:
Gift basket. Beers from around the world. Including cheeses.

Value
Shipping
Quality
Thumbnail of user tennantb
Delaware
1 review
0 helpful votes
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December 29th, 2018

Purchase the cheese cakes with 100% confidence. Have purchased at least 15 of them over the years and each time the recipients have been delighted. I know some have become customers from my initial gift to them.

Thumbnail of user robynb41
Utah
2 reviews
0 helpful votes
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August 3rd, 2018

I've ordered 3 items from GourmetGiftBaskets. The friends I have sent them too just completely loved them. They sent me pictures and I was very impressed myself. I will be ordering more from this company. Highly recommended.

Thumbnail of user colleenp130
Pennsylvania
1 review
0 helpful votes
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October 27th, 2020

This gift basket company is exceptional! Quality baskets delivered on time and at a fair price! Customer service and follow up is impeccable. I highly recommend this company to celebrate all of your special events and holidays!

Thumbnail of user cassandram131
Illinois
1 review
0 helpful votes
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April 17th, 2020

I bought the bucket of popcorn 2 days before my boyfriend's birthday, the basket was delivered on time and he loved it so much, the custom card gave it a special touch as well. I highly recommend this company, best of all the popcorn was very tasty I personally am not a fan of kettle corn but it was so good that it was the first one gone! 10 out of 10

Thumbnail of user joant302
North Carolina
1 review
0 helpful votes
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February 12th, 2022

This was sent as a gift to Montana. My sister and her husband are very impressed with the product and the visual setup! GourmetGiftBaskets made a very pleasant experience even better by shipping on time and by having a gift delivered that I was proud of giving. All this was done at the busiest times of the year! I will definitely use this gift-sending business again!

Tip for consumers:
Go for it!

Products used:
Tub of products

Service
Value
Shipping
Quality
Thumbnail of user amandad259
Texas
1 review
3 helpful votes
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October 1st, 2019

Terrible Customer Service and just like another reviewer said, they tried to push the fault onto me. When you are purchasing $200+ basket and Customer Service is not willing to work with you in any way, is not someone I would want to work with again or ever recommend. Said I could figure it out myself with UPS and they will charge me $15 dollars... bonkers.

Thumbnail of user bertc39
Virginia
1 review
0 helpful votes
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June 3rd, 2020

Our organization bought a Deluxe Snack and Chocolate Gift Basket. The website was very easy to navigate and showed the vast scope of products available-and the price was very affordable. The recipient was thrilled, not only with the variety of goodies, but loved the basket and the gross-grain ribbon that wrapped the basket-she thought that was a very nice touch. The nuances of the choices was what really stood out for me when choosing this particular basket. Delivery was on point and the products were fresh and packaged so nicely. This is definitely a winning choice when you are shopping for a thank you gift. And I have to say--the personal call of thanks from Gourmet Gift Baskets was truly exceptional and appreciated!

Thumbnail of user laurah1043
Florida
1 review
0 helpful votes
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June 3rd, 2020

Gourmet Gift Baskets has never failed me with their product offering and customer service. Recent Mother's Day gift exceeded our expectations by the quality, quantity and packaging of the gift. My MIL gave the cookies/chocolate rave reviews and said the basket was a lovely "keeper" basket that she will use. Been a customer for a while now and happy to continue to be so going forward. Thanks GGB!

Thumbnail of user dianeb424
Massachusetts
1 review
0 helpful votes
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April 29th, 2020

I have ordered numerous baskets since i took over sending get well/sympathy baskets where I work. I have received such great feed back on every basket, I knew I made the right choice to go this route in lieu of flowers. More often than not, the basket is delivered the next day and you get alot for your money. I can assure you, you will not be disappointed if you order one of these baskets for a family member or friend for any occasion!

Thumbnail of user richardc1935
Virginia
2 reviews
0 helpful votes
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September 22nd, 2020

Great company! I have ordered several gift baskets as gifts for birthdays, get well, and thinking of you. Excellent selection of gift baskets. Recipients were all extremely pleased and raved about the baskets! Ordering is easy. Products arrive on time and as described! Will continue to use (especially during COVID) and highly recommend!

Thumbnail of user barbarak819
Illinois
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

I've ordered many gift baskets from this company and would recommend them to everyone. The products are great and everyone I've sent them to has loved them. The deliveries have all been delivered on the date I selected. This is my #1 go to site for ordering gift baskets.

Products used:
Did not use any, they were all gifts

Service
Value
Shipping
Quality

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From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

Business History

GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.

Company Representative

Thumbnail of user jasonb1378
Jason B.

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