GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.
The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!
I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.
I have sent several items from Gourmet Gift baskets. Birthday, Christmas, Illness, Sympathy, Engagement, "Just Because" and have sent them all over the U.S. I have had wonderful feedback from each one. Quality products great packaging and fabulous service! I highly recommend them for any occasion.
Products used:
New England breakfast Basket, Moet & Chocolate, Baked Goods Basket, Snack Basket and several others.
I wasn't sure about using this as an idea for sending gifts but turned out to be the best idea ever. They come beautifully presented and put together, products in the baskets are high quality, and the people you send them to really love them. Also this company has gotten gifts on time. They are so nice it makes the person you send it to feel special! You can use this for so many occasions: thank you's, Christmas, birthdays, anniversaries, work thank you gifts like to your boss. Their customer service is also nice.
Tip for consumers:
you can chose a basket from any category and have the card customized to whatever you want to use it for.
Products used:
Their birthday baskets, thank you baskets, and get well baskets.
I sent a gift basket to a very close friend who was going through a difficult time. Unfortunately the package was damaged in the shipping process. The company sent a new gift basket with over night expedited shipping to my friend. I could not have asked for better customer service. I am looking forward to using them in the future.
Products used:
Gift basket
This is a great gift for anyone who needs something that's a little different and unique. I purchased this for my twin brother, who's pretty hard to shop for. He was pleasantly surprised and really liked the gift basket. Some of the beers he had never tried before and really liked the snack pairings with them, especially the beef jerky! He was also impressed with how well everything was packaged and prepared securely to ensure everything arrived in tact and in presentation form. This was a great gift!
I sent this arrangement to my mom after a surgery and she absolutely loved it! She said the cookies and brownies were huge and so delicious! Her favorite were the lemon sugar cookies! I will order again!
Ordered as a sympathy gift. A "competitor" was going to take over 3 weeks to deliver. GGB got it there in 2 days. Recipient (Long Island NY resident) said it tasted like true NY Cheesecake. Highly recommend.
I ordered Tuesday for a gift to be delivered Friday for veterans day to a disabled veteran. Ups would not deliver due to it being a holiday and told me the shipper should've investigated before hand before accepting this delivery date. Your customer service agent offered me a refund for the shipping fee, or to cancel the order that once delivered the disabled veteran would have to return. So if i wanted to cancel, the person would receive the gift and would have to return it. Does that make sense? How can I cancel and make the recipient return the gift? I understand this is a ups issue, but your hw shouldve been done regarding the delivery before offering it to be delivered. Completely displeased with the lack of customer satisfaction you guys promised. Never using them again.
Tip for consumers:
Dont use
Sent my son & his family the Easter Sweets and Treats basket and they loved everything in it. It was delivered exactly when requested. This will definitely be my go to gift basket place & highly recommend this business. Thank you.
Sheila Lowney
Warwick, NY
I love purchasing gifts from this company. It is always my first thought when the need arises to purchase gifts for our clients. I have used them many times. Over and over I have been delighted with my choices, the prices are affordable and always on time with delivery. I'm getting ready to do another one in a few days for a 25th Anniversary. If you haven't tried it you should!
I sent 3 gift baskets for Easter. They were all delivered on time, and had a really great selection of fresh fruit, nuts, crackers and a chocolate bunny! My kids all loved their baskets! Perfect gift!
Package is late. Email not answered. Phone message not returned. Site does not automatically update, only open until 6:00 EST. Another day trying to find my gift delivery. For their price point, it should have arrived on time and I should not have to call over and over to find out where the gift really is. Not happy.
Tip for consumers:
Be prepared to be kept in the dark by this company's shipping information and late deliveries.
Products used:
Never delivered
I bought this basket a month ago. Scheduled it to arrive the week before Easter. Was a little worried about the delivery because of the situation with the pandemonium. I was extremely happy when I heard that my grandkids 4 and 2 received it. I got a message:... "you guys brightened their day. The were feeling sick and it could not have come at a better time. It completely changed their day". Thanks!
Purchased the basket for a co-worker and they absolutely loved it. Arrived fast and plenty of items in the basket. If I could give more stars I would. Customer Service is amazing. I received a phone call to make sure everything was ok with the basket. I'm lucky if I've ever received an e-mail weeks later from other places. Erin was awesome and I appreciate the phone call and e-mail (the day after co-worker received basket). They are A+ when it comes to customer service. Will purchase baskets again and again from GourmetGiftBaskets.com.
Tip for consumers:
everything went great
Products used:
Gift basket
I am so glad I discovered GourmetGiftBaskets! They are a wonderful company!
I ordered a meat and cheese sampler box for my grandson's birthday. He is attending college and was most pleased with the contents. He texted me immediately when he opened the box and then again, as he ate! The price was right and the selection was perfect! Not only that, but the customer service is amazing!
There was a problem with the initial delivery. It was signed for, upon delivery while my grandson was unavailable and then disappeared (this grandmother believes that the signer enjoyed the box). I contacted GourmetGiftBaskets to order another box. Seth took over the problem and handled it with expedience and much grace. I cannot say enough about him and the company.
Excellent service, so any options available and enough range in price that anyone can find something to fit their budget. I am so glad I came across GourmetGiftBaskets! Thank you GGB AND Seth! I will be returning!
Sincerely, Patti Dean
Products used:
gift basket of meat and cheese
I ordered a sympathy gift basket. The friend that received it was so happy and impressed. I since ordered gift baskets for both my daughters birthdays. They were also impressed with the product and presentation. I have never seen the product in person so I was elated to hear their thoughts about the gifts. This really makes gift giving simple.
Daughter ordered a gift basket for her Dad for Father's Day, it had a broken bottle which had spilled inside box. Customer svc was extremely courteous, responsive and mailed a new free gift basket to us. We weren't required to send first gift back. My husband loved it! We will recommend to every family member and friends to order from here. You will also have us as customers for life with such wonderful care and customer Service!
Gave my 25 year old nephew the Microbrew Beer Bucket Gift Basket. It was a great surprise and he loved it. This was a last minute idea (24 hours before birthday) and Gourmet was able to deliver via UPS the very next day. Package arrived in great condition, nice packaging, nothing broken. This was a great present to give when you don't know what to give. Would recommend!
I bought the Classic Cheese and Sausage basket for my mother, and it arrived on the requested date, which made for a nice surprise. (I sent three days before her birthday!) My mother loved the cheeses, especially the garlic cheese. And the summer sausages were also very nice. I guess I'll have to be getting more of these for her in the future! Lol...
I have used GGB for the past several years for different occasions and they have never left me or the recipients down. The baskets always seem to bring out the extra smile or hope you are ok that they were sent for. I would high recommend and will continue to use their services.
Products used:
Gift Basket
I sent these to a friend to celebrate her new job and she absolutely loved them. It was a wonderful surprise for her. Such pretty colors and gluten-free. What a unique gift idea! Macarons are a welcome change from the typical flowers and fruit arrangements. I highly recommend these from Gourmet Gift Baskets.
Products used:
macarons
I've had a really bad experience with them. I placed an order and they e-mailed asking me to call them ASAP to clarify something regarding my order. An employee there told me that my order will not be executed and that they can not issue a refund, due to the fact that my Billing Address is not the same as the address that I've registered my credit card with. They were extremely rude and did not offer any kind of support. They just asked me to fix the issue with my bank. More than a week later, I finally managed to get a refund, after going through several procedures with my bank. Total waste of time, when they could've simply explained to me that the two addresses need to be the same and allow me to change the Billing Address in my order.
I have purchased many gifts from Gourmet GiftBaskets and have never been disappointed. The most recent was filled with treats for my nephew that he loved. His Mother was also thrilled with the beautiful reusable boxes.
I purchased this as a bereavement gift for my boss. I wanted something different than the normal flowers or cheese gift basket. My boss LOVED it! He was so impressed by every unique items in the basket. Delivery was on time. I would definitely recommend!
We purchased a large gift basket at Easter for our son who attends college in South Carolina - we are in Ohio. We sent him the basket and the folks at Gourmet Gift Baskets were concerned that the original order would not arrive in time (Saturday before Easter) so they sent a completely new basket via overnight express to insure he received it in time; at no additional cost A fine company and a fine product. We will use them exclusively in the future. Well done!
I love shopping on this site! So many cute basket ideas. I just purchased two items for my husband and parents for Valentine's Day and have purchased in the past for other occasions. I would recommend this site over and over again. Fresh goodies and so delicious. I highly recommend!
Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...
GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.
Arlene, Thank you for letting us know about this issue. We are not able to locate your order based on the provided information. Can you send me an email at RAbood@gourmetgiftbaskets.com I will be sure to have our team in touch with you to resolve this? Thanks.