• GourmetGiftBaskets

GourmetGiftBaskets

Write a Review

Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

  • Service
    169
  • Value
    170
  • Shipping
    170
  • Quality
    165
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
44
See all photos
How would you rate GourmetGiftBaskets?
Top Positive Review

“What a Novel Idea!”

Ann F.
2/7/21

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

Top Critical Review

“Problem with Order and No follow up”

Paul T.
4/29/24

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Reviews (473)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (74) gift basket (196)
Thumbnail of user juliev336
Massachusetts
1 review
0 helpful votes
  • Send Message
April 1st, 2022

I ordered the Around the World Beer Bucket for my father in-law in Montana and he absolutely loved it! He thought it was the best gift ever! He said the presentation was amazing and the snacks and beers were yummy! I will definitely use GourmetGiftBaskets.com again for my gift giving.

Products used:
Beer Bucket with snacks

Service
Value
Shipping
Returns
Quality
Thumbnail of user bethd211
California
2 reviews
0 helpful votes
  • Send Message
December 29th, 2020

It was so easy to order from Gourmet Gift Baskets and I think the quality is good, based on my sister's reaction to it once she received it. She was excited by the gift and said it looked delicious! I would order from this company again for holiday gift baskets.

Thumbnail of user mjt12
Maryland
1 review
0 helpful votes
  • Send Message
November 10th, 2020

During the pandemic I have had to send a lot of presents via web providers. A number of them have been less than satisfactory and then I discovered GourmetGiftBaskets. I sent a 25th Anniversary (Bubbly with chocolates) and a 60th Birthday present (Beer and snack bucket). Both gifts were huge successes - high quality gifts, gifts arrived on time, and great follow-up from the company. I will be returning for more high quality gifts especially during the holiday season.

Thumbnail of user lynneac3
New Jersey
2 reviews
0 helpful votes
  • Send Message
April 22nd, 2021

This is the most beautiful, fresh and delicious dried fruit platter I have ever ordered! The recipient raved about how beautiful and colorful the presentation. There were many compliments on how delicious every bite was. They plan to use this wonderful company. I would highly suggest using this amazing company.

Tip for consumers:
Excellent user friendly website and their products are beyond superb!

Products used:
Dried fruit and nuts

Service
Value
Shipping
Quality
Thumbnail of user jenniferr1812
Florida
1 review
0 helpful votes
  • Send Message
July 14th, 2021

We ordered this gift basket for my father-in-law who is extremely hard to shop for and lives several states away. I thought, well I know he enjoys cheese and sausage after he plays golf and I knew he was playing a tournament on Father's Day. This was the first time I had ordered from GourmetGiftBaskets.com so I will admit I was a little nervous. Ordering was easy, and they had several delivery options to choose from. I of course waited to the last minute to order - but I was still able to select a delivery date before Father's Day. Well they came through and everyone was SOOOOO happy! The gift arrived on time, and my father-in-law said it was PERFECT! He said everything was so fresh and tasted great! Thanks Gourmet Gift Baskets for making this Father's Day a special one!

Tip for consumers:
Anyone looking to send quality items for any occasion.

Products used:
We purchased two gift baskets for fathers day and both we wonderful!

Service
Value
Shipping
Quality
Thumbnail of user janellek22
Arizona
1 review
0 helpful votes
  • Send Message
August 4th, 2021

I was unable to attend my niece's wedding and wanted to do something to let her know I was supporting her. Just two days before the event, I contacted GourmetGiftBaskets and asked if they could put something together for me AND ship to Denver within 24 hours. They came through and the result was everything I could have wanted. My niece and her new husband were thrilled.

Products used:
gourmet gift basket

Service
Value
Shipping
Quality
Thumbnail of user crystalf
Alabama
6 reviews
17 helpful votes
  • Send Message
February 25th, 2011

They have a lot of good gift baskets and for affordable prices. They have different themes to choice from like birthdays and anniversaries and they also have a lot of holiday gift baskets as well. They even have healthy gift baskets which came in handy when I sent my diabetic mother one and I didn't even feel guilty.

Thumbnail of user juliew141
Alabama
3 reviews
3 helpful votes
  • Send Message
June 23rd, 2018

I bought a gift "tower" basket for my parents for their anniversary. It came exactly on THE day -- perfect! They liked it. It's nice that it came on THE day. We're having a party for them later when grown children can be home, but it was nice to have something for them that day.

Thumbnail of user tracyp133
Georgia
1 review
0 helpful votes
  • Send Message
May 5th, 2019

A year ago I ordered from Gourmet Gift baskets and sent a care package to my son. Unfortunately I transposed his house number and it was delivered to the wrong address. After speaking with customer service and also UPS to try and retrieve the package it was concluded that UPS could not retrieve the package. Of course I was not pleased. Fortunately Gournet Gift baskets was kind enough to give me a credit towards my next order. Which I used and am thrilled to say that my son loved his cake. I am pleased and satisfied with their customer service, quality and the delivery.

Thumbnail of user jacintam6
Kansas
1 review
0 helpful votes
  • Send Message
February 26th, 2020

I am now the favorite grandma having sent the Valentine Popcorn tins to my daughters and their families for Valentine's Day! Reports are the popcorn was delicious and they are finding uses for the empty tins! This was my first experience using GormetGiftbaskets. Ordering on line was easy and the deliveries were on time! I plan to use them again when I need to send a gift.

Thumbnail of user ricardop99
New York
1 review
0 helpful votes
  • Send Message
November 24th, 2020

We bought this for our coworker who is in the hospital, I though it was a great idea to send her a board to play with her family members and the snacks for her and her family members. I've use Gourmet Gift Basket for whenever I had to send something for a coworker who was in the hospital or out of work ill. They never let me down.

Thumbnail of user loriel60
Alabama
1 review
2 helpful votes
  • Send Message
November 30th, 2022

I want to strongly encourage you NOT TO use this company. I had one number wrong on my sending address and NO ONE Contacted me. I had to figured this out. When it was delivered, the fruit was spoiled and they would not help replace it. It was a sympathy basket and was drastically late and then spoiled. I paid $150 for spoiled fruit.

Products used:
I wished I did not use this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriam1138
California
1 review
2 helpful votes
  • Send Message
October 8th, 2022

I ordered this gift basket and not only was it not delivered, but it included alcohol items - despite the alcohol items they left it outside. It was obviously stolen and they refused to refund. I will NEVER again use this service.

Tip for consumers:
Do not use this service. We send lots of baskets, and will never use this one again.

Products used:
Items not received but we were billed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user celestej11
Texas
2 reviews
0 helpful votes
  • Send Message
July 5th, 2018

I have never ordered a gift basket so this was my first. I found myself searching the web and came across GourmetGiftBaskets! So happy I did. I have a very special friend in NJ and wanted to send her something special and also from my heart. I found the perfect basket! Delivery was right on time and my friend was soooooo happy with her basket. Thank you!

Thumbnail of user sherryd320
Maryland
1 review
0 helpful votes
  • Send Message
November 12th, 2021

I have used Gourmet Gift Baskets on several occasions for clients, as well as, for family and friends. I have never been disappointed! The basket of gifts always arrive on the date chosen and the recipient of the gift always raves about the goodies in the basket. There are many options to choose from and are always packaged well to maintain the beautiful presentation of the gift basket and I have to mention, the customer service is amazing!

Thumbnail of user judithp205
New York
3 reviews
0 helpful votes
  • Send Message
September 15th, 2020

The gift baskets you created were wonderful! The wine, cheese and crackers, were excellently paired and looked lovely! The beer gift basket was so unique! Sausage, crackers, cheese was delightful! Thank you! The recipients of the baskets are promoting you to their clients! Many thanks!

Thumbnail of user pb323
Illinois
1 review
2 helpful votes
  • Send Message
September 16th, 2022
Verified purchase

Company unsatisfactory if things go wrong. Gift was scheduled for Sat. But instead sat in hot warehouse until Tuesday. GGB didn't offer a replacement, just a refund of about 50%! After multiple interactions, GGB offered 2/3 of my payment. Talked with UPS - they refund ALL shipping charges to sender for late delivery. GGB received their money back and took 1/3 of my payment - yet recipient did not receive gift. GGB didn't honor their part of the bargain since no service was provided. FINALY received a full refund after a lot of time, effort, and aggravation - it should have been a slam dunk!

Products used:
wine basket

Service
Value
Shipping
Returns
Quality
Thumbnail of user dp387
New Hampshire
1 review
0 helpful votes
  • Send Message
January 11th, 2021

This was our first gift item received from this locally owned business near our town & were very impressed. The attention to detail was top notch from the advance notification of delivery email, to the pretty shipping box, to the internal reminder card telling you where your message card was on the outside of the box, as well as a securely packed very nice presentation gift. It's obvious this company has put alot of thought & attention to detail to make this a quality online purchase for the sender. We highly recommend this business.

Products used:
this was a holiday wine gift from family

Service
Value
Shipping
Quality
Thumbnail of user sali5
Arizona
1 review
0 helpful votes
  • Send Message
June 3rd, 2020

I had never used an online service for anything, but Mothers Day was approaching, and I decided to send a gift basket to My Mom. I used Gourmet Gift Baskets, and I was very pleased at the experience. My Mother was happy, so that made me happy also. Looking forward for the next time.

Thumbnail of user audreym71
Canada
1 review
0 helpful votes
  • Send Message
July 5th, 2018

I sent the gift tower to my friends for their anniversary. When I spoke with them, they were thrilled with all the goodies and that they were in individual boxes and that they were able to open them together. Thank you.

Thumbnail of user barbarah2247
Georgia
1 review
0 helpful votes
  • Send Message
April 1st, 2022

I chose a wine/cheese basket for a friend who had lost her dad! I knew she was already overwhelmed with all of the plants and flowers she had received so when she received her basket of goodies, she was over the moon! She immediately called me to say it was just what she needed and was thrilled to be able to sit back and relax and enjoy the wine and cheese and all the other goodies inside.

Tip for consumers:
They let you know when item was shipped and received. Very refreshing to know that they care enough to truly do what they say and keep you informed.

Products used:
gift basket that was shipped and received within days

Service
Value
Shipping
Quality
Thumbnail of user margies127
California
1 review
1 helpful vote
  • Send Message
April 20th, 2021

I have used Gourmet Gift Baskets several times for various gifts and these are by far the best online gift baskets I've come across. The basket items are thoughtful and are NOT the cheap, inedible items found in many other gift baskets. And their service is excellent!

Products used:
Gift baskets

Service
Value
Shipping
Quality
Thumbnail of user frankh278
Louisiana
1 review
0 helpful votes
  • Send Message
October 16th, 2019

I purchased a Bottle of Dom Perignon to be delivered to a wedding. I expected it to be delivered the day after I ordered it, the day before the wedding. It was actually delivered the same day I ordered it. I am VERY impressed. Great communication and products. AAA +++

Thumbnail of user sherrees
Illinois
1 review
0 helpful votes
  • Send Message
January 5th, 2020

My family sent this as a gift to my nephew and his soon-to-be wife. They were surprised to recieve it for their Christmas eve. My nephew said it was a good size basket and although they hadn't tried the wine yet, they had eaten many of the snacks that were included and he said they were all very good. The basket was delivered on the day we requested with no issues. This is a unique gift idea and we will definitely order from Gourmet Gift Baskets again. I would have included a copy of my invoice as proof of my purchase, but there is to much personal information on it that I would have to black out basically everything except the price I paid. I purchased the Premier Selections Wine Basket that had the 2 bottles of wine, plus cookies, salami, candies, crackers and cheese.

Tip for consumers:
I always read reviews from other customers and even other websites before doing business with a company. Gourmet Gift Baskets had consistantly good reviews from every basket other people had purchased. My nephew is a bit picky and when he told us it was good, I knew we had made the right choice.

Service
Value
Shipping
Quality
Thumbnail of user sandim59
Texas
1 review
0 helpful votes
  • Send Message
September 17th, 2020

Wow! What a fun surprise for our son's 25th birthday! Purchased the "Around the World Beer Bucket" as a gift. https://www.gourmetgiftbaskets.com/Twelve-Beer-Bucket-Gift-Basket.asp We weren't able to be together, so this was like sending a party in a box. It arrived as scheduled on his birthday, amidst Covid and all the delays that currently occur with online shopping. In addition, there was a little oops with the packaging, and customer service addressed it within minutes of my call. I'd recommend GourmetGiftBaskets to anyone wanting to send a "happy" to a loved one or friend. Terrific company!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

Business History

GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.

Company Representative

Thumbnail of user jasonb1378
Jason B.

How do I know I can trust these reviews about GourmetGiftBaskets?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GourmetGiftBaskets?