• GourmetGiftBaskets

GourmetGiftBaskets

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Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

  • Service
    169
  • Value
    170
  • Shipping
    170
  • Quality
    165
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
44
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How would you rate GourmetGiftBaskets?
Top Positive Review

“What a Novel Idea!”

Ann F.
2/7/21

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

Top Critical Review

“Problem with Order and No follow up”

Paul T.
4/29/24

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Reviews (473)

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customer service (74) gift basket (196)
Thumbnail of user paulon19
Colorado
1 review
2 helpful votes
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June 21st, 2022
Verified purchase

First, I paid extra money for a personalized card, had the time to upload a photo and everything else and the card came without the picture. If this was not enough, who ever made the shipping box had the "amazing" idea of glueing the card under the label used to seal the box, so, by the time I opened it, it torn the card in two parts. This was a gift for my wife's birthday which I planed with so much care and for which I paid extra money for the card. This is absolutely ridiculous and disrespectful. I will never be your customer again and I will make sure that I will write very good reviews about it.

Ridiculous!

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Thumbnail of user doritw
New York
1 review
1 helpful vote
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April 25th, 2020

Ordered a wine gift basket and cake for my daughters 30rh birthday since we couldn't celebrate together due to iCOVID. The cake did not arrive as promised. I could not reach customer service only the team that places the orders who were not able to help. I finally got a call back days later and told them the situation. I asked for a refund because it was a week later. They never refunded the money and sent another cake instead that I was told tasted horrible I will never order from them again. You would be wise to do the same

Thumbnail of user barbaram1352
New Jersey
2 reviews
0 helpful votes
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September 29th, 2020

We sent my sister & her husband a beautiful wine basket to celebrate their 50th Anniversary! This basket was perfect because they were able to put it in their car & take it with them on their Anniversary trip! Excellent wine & cheese selection. They truly enjoyed it.

Thumbnail of user lorenm68
New Mexico
1 review
0 helpful votes
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December 23rd, 2020

This Christmas I sent out Gourmet Gift Baskets to family in New Mexico and Arizona. The gifts I choose were the Around the world beer bucket and the A toast to you Prosecco gift. Just want to say, everything was a breeze, website navigation, selecting, scheduling and payment. Both gifts were delivered on time, smiles all around.

Thumbnail of user francesd98
California
1 review
0 helpful votes
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July 8th, 2020

This was sent as a gift and the recipients were very happy with it. An excellent variety and quality products. It arrived in excellent condition and very quickly. I would definitely recommend this company.
Frannied

Thumbnail of user chalmosm
Texas
1 review
0 helpful votes
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October 23rd, 2020

My niece goes to college in West Virginia and I live in Texas I Waa trying to think of a good gift to give her on her 21st birthday and you guys came through like champs and delivered the most beautiful bottle to her on her birthday. No words can explain the joy of that phone call I received. I can't thank you enough

Thumbnail of user ginac106
Arizona
1 review
0 helpful votes
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September 6th, 2018

This was a gift for our son in law. He was very happy with it. Was familiar with some of the beer assortment, and happy to try those he wasn't familiar with. He said he "tore through" the snacks - so that makes it a 2-thumbs up with regard to this gift. The delivery was next day, which wasn't requested or expected, so another 2-thumbs up to Gourmet Gift Baskets!

Thumbnail of user keithm566
Pennsylvania
1 review
0 helpful votes
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November 3rd, 2020

This basket was a birthday gift to my daughter. It was a perfect choice. The variety of snacks and beer was well received. We are both fans of beer and have worked in the food industry. The pairings are great and delivery was speedy and on time.
Reviewed on Microbrew Beer Bucket Gift Basket - 6 Beers

Thumbnail of user joanneg134
Massachusetts
2 reviews
0 helpful votes
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June 21st, 2019

I sent my sister a Happy Birthday Cookie and she was sooooo happy when she got it!
She shared it with other family members and they all loved it! Thank you GourmetGiftBaskets for all your awesome choices!

Thumbnail of user krystenb5
New Jersey
2 reviews
0 helpful votes
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June 3rd, 2020

My mom and I were to go to Italy together for the first time since coming to America. The trip was canceled. I sent her a dinner for mom from Gourmetgiftbaskets she was over the moon for a week thanks to everyone who made the basket with love.

Thumbnail of user ranellek
California
1 review
1 helpful vote
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December 6th, 2017

The items are a ripoff does not look at all like the advertisement, they are very small and the food items are not fresh, they taste stale and the portions are very small for. I bought 2 gift baskets for $30 each and there is definitely not $30 worth of treats in this package. Total ripoff and an embarrassment to give anyone!

Thumbnail of user monicad374
New Jersey
1 review
0 helpful votes
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April 1st, 2022

I had never used them before and I was worried because I was sending the stuff to a hot climate at a bizarre location and they handled it perfectly.

Everything was fresh nothing was melted the presentation was awesome it was for my daughter's 23rd birthday she was on vacation vacation and absolutely loved it it made for a perfect afternoon at the pool and I can't wait to have a reason to use them again!

Thumbnail of user jillk408
New Jersey
1 review
0 helpful votes
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February 17th, 2021

I've ordered about 4 times from GourmetGiftBaskets to send treats to my daughter in Upstate NY and each time she has really enjoyed her deliveries and they have always come on time. Most recently i ordered special macaroon cookies for her Birthday and paid for the one day Saturday delivery and she received them in great condition. They have been a company I've come to rely upon.

Thumbnail of user sharons1010
California
1 review
0 helpful votes
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April 29th, 2020

Order Easter gift items for my grandchildren. My granddaughter was thrilled with the popcorn bunny munch tin, she absolutely loved it. They enjoyed both gifts but this bunny munch was special. She loved it. Thank youW

Thumbnail of user traceyb106
Washington
1 review
0 helpful votes
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June 15th, 2018

The Gourmetgiftbasket site is the first place I go to for all of my gift shopping. They have everything I need with the ease of shopping and sending all wrapped into one! My family absolutely enjoys all of the baskets Ive picked and had sent.

Thumbnail of user anastasiyat
New York
1 review
0 helpful votes
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August 20th, 2018

I was selfish and ordered Baked Goods Sampler for myself after I had a surgery to cheer up. I didn't expect much and got really surprised with freshness of the goods! Also I liked the fact that everything was individually wrapped and labeled and there was a brochure with nutrition facts and allergies information. And I didn't feel that the basket was small it felt just right. I would DEFINITELY recommend.

Thumbnail of user lorib212
New York
1 review
0 helpful votes
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July 31st, 2018

The cheesecake was perfect. It was a surprise gift to congratulate a loved one that just finished chemo treatments. The treat was delicious and with the sample cheesecake option it was enjoyed by all her visitors too.

Thumbnail of user mikem1730
Arizona
1 review
4 helpful votes
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December 30th, 2019

Lowest Quality -Late Delivery. There are many better places than this. Stale old nuts, horrible cheese and sausage. Late Delivery and WAY OVERPRICED for what you get. The boxes are much nicer than the contents. Buyers Beware.

Thumbnail of user rebeccaw554
Ohio
1 review
1 helpful vote
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May 15th, 2020

Since we were apart on Easter because of the COVID quarantine, I sent both of my adult kids the Springtime box of cookies. The box is so lovely that they can use it for Spring decorating for years to come--long after the cookies have been enjoyed. The website was user-friendly, and the boxes arrived at their destinations exactly when I requested.

Thumbnail of user dianef696
New York
1 review
0 helpful votes
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June 14th, 2021

I came across this company online when I was trying to order a gift for my daughter. We weren't disappointed. She received a bottle of prosecco and chocolate truffles. She said the quality of the products was excellent. I will definitely order from them again. They have a wonderful selection of products.

Tip for consumers:
It was easy to order. they have a huge selection of products. I was very happy with the whole experience in dealing with this company.

Products used:
the gourmet baskets they offer with prosecco and chocate truffles.

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Value
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Thumbnail of user ericc267
New Hampshire
1 review
0 helpful votes
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June 6th, 2018

I tried the President's Choice Cheesecake Sampler (https://www.gourmetgiftbaskets.com/Presidents-Choice-Cheesecake-Sampler.asp) and it was SO delicious! There was a great assortment of different flavors for any kind of cheesecake lover - unless you aren't a cheesecake lover, then, more for me! I also like that they double-up on the flavors so you aren't fighting over the same slice with a friend - or so you can just eat two of the one you love! The company was great to deal with - including one lovely lady I spoke with - and delivery was spot on and painless. Highly recommend!

Thumbnail of user pattic159
Florida
2 reviews
0 helpful votes
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June 14th, 2021

My neighbors helped so much with my move and I wanted to show my appreciation. I couldn't decide on which basket and decided to get the Cookie Basket and the Farmers Basket. They were both a hit! Both baskets came nicely wrapped and came on the days that I requested. The delivery man was very careful with the baskets and they said everything was delicious! Thank you Gourmet Gift Baskets!

Tip for consumers:
It's hard to choose! It's easy to set up. I don't know about a refund because I didn't need one. My neighbors received the basket and they said both baskets were beautifully wrapped and the delivery man was very carful. All was delicious!!

Products used:
The Cookie Basket and the Farmers Basket

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Value
Shipping
Quality
Thumbnail of user elainel260
Georgia
1 review
0 helpful votes
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January 7th, 2021

I was more than pleased with my order. The basket was for my84 year birthday. The basket arrived on his birthday and he was both surprised and pleased with the contents, I will order again from this delightful company.

Products used:
Gift basket

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Value
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Thumbnail of user cs117
New Jersey
1 review
1 helpful vote
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December 16th, 2015

Sending a gift basket to a coworker's hospital room. After multiple attempts at speaking w/their customer service, it wasn't until 2 days after the order I was advised the room # was cut off on the shipping label. Apparently there is a maximum # of characters per address field, that I wasn't made aware of & it was my fault. Yet, my confirm email had the complete address. To correct the address I was charged $11 and then to send it else where they were charging me $15. I initially requested overnight delivery & after all said & done the shipping cost more than the basket ordered. At the point of utter aggravation, I canceled the order & requested a refund. I asked for an email to confirm cancellation, I have yet to receive that. I was advised it can take up to 2 weeks for a refund to my card.

Tip for consumers:
DON'T ORDER FROM THEM. If I could select zero stars, I would.

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Thumbnail of user kayl190
New Hampshire
1 review
0 helpful votes
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January 17th, 2021

I purchased a gift basket for my brother's 50th birthday and it was delivered on time, even when deliveries were slow during the holidays. He said it was wonderful. I picked the basket of old candies from when we were kids and he said it brought a smile to his face. Since we couldn't be together to celebrate it brought back wonderful memories.

Tip for consumers:
Great gift idea

Products used:
Gift Basket

Service
Value
Shipping
Quality

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From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

Business History

GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.

Company Representative

Thumbnail of user jasonb1378
Jason B.

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