• GourmetGiftBaskets

GourmetGiftBaskets

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Overview

GourmetGiftBaskets has a rating of 3.2 stars from 473 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GourmetGiftBaskets most frequently mention customer service, beer bucket, and next day. GourmetGiftBaskets ranks 3rd among Gift Baskets sites.

  • Service
    169
  • Value
    170
  • Shipping
    170
  • Quality
    165
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
44
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How would you rate GourmetGiftBaskets?
Top Positive Review

“What a Novel Idea!”

Ann F.
2/7/21

The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea!

Top Critical Review

“Problem with Order and No follow up”

Paul T.
4/29/24

I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices.

Reviews (473)

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customer service (74) gift basket (196)
Thumbnail of user cindyt285
Massachusetts
1 review
0 helpful votes
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December 17th, 2020

We received this gift as a thank you from the people whose vacation home we rent in the summer, It was beautifully packaged and the items were all delicious! It was a wonderful and much appreciated holiday surprise! I would highly recommend!

Thumbnail of user chrisg811
New York
1 review
0 helpful votes
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April 20th, 2020

The basket described by my cousin was absolutely beautiful. She enjoyed everything. She said it came with a variety of all kinds of goodies. She especially liked the box it came with. Basket came on the date I set it up to be delivered. Job well done Gourmet Baskets. I will order from you again.

Thumbnail of user jank298
GB
2 reviews
0 helpful votes
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June 9th, 2021
Verified purchase

I ordered a gift basket as a birthday present for our son who lives and works in New York. I have found that a lot of US websites are not geared up for those ordering outside the USA but not so with Gourmet Gift Baskets. The gift arrived exactly as ordered and our son said it was beautifully presented and he was really happy with it. Would definitely recommend this company and will be using them again.

This is re Order ID: G*******

Thumbnail of user samuelh114
California
1 review
0 helpful votes
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August 6th, 2019

My wife and I operate a small business and were looking for ways to send a "Thank You" to our customers. We came upon gourmetgiftbaskets.com and decided to try them. We were on a short schedule but they worked perfectly. The baskets were exactly what they advertised, the delivery was on time. We got positive feedback from our clients and wish to pass it on.

Thumbnail of user marcg197
Maryland
1 review
0 helpful votes
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December 29th, 2020
Verified purchase

The site was easy to search and find what I wanted. It was also easy to purchase multiple baskets and send to multiple individuals in one transaction. Everything was delivered as promised. I will definitely order again.

Products used:
baskets

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Quality
Thumbnail of user grege54
New York
1 review
0 helpful votes
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September 4th, 2018

I purchased the Artisan Meat and Cheese Deluxe Sampler for a couple who finally retired and moved into their new home. Downsizing can be traumatizing, but this gift seemed to enhance their excitement in starting the new phase in their lives.
Perfect sizes/portions to satisfy as a late lunch and for complimenting their vast wine collection! A true hit! Keep up the GREAT quality!

Service
Value
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Thumbnail of user jessikak4
California
2 reviews
0 helpful votes
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November 8th, 2019

It's our grandma's 90th birthday what do we do? Gourmet gift baskets to the rescue! I ordered the day before and it was on time with great quality. She was a very happy birthday girl! Absolutely I recommend and would not hesitate to do it again. Thank you for making us look good!

Thumbnail of user thomasb2301
Georgia
1 review
0 helpful votes
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February 11th, 2021
Verified purchase

I ordered early the week of Valentine's Day. When I placed my order, the option for Friday delivery was given (of course, with a note that shipments may be delayed due to Covid.). I selected that option and paid as much For shipping as I did for the products - instantly doubling the cost of the gift. On Friday, it looked like UPS hadn't even received the shipment yet (according to the tracking). I called customer service and they shipped out a SECOND order to arrive on Saturday... which it did. I didn't even ask for that... I described my concern, she checked, then just took care of it. Amazing service and the gift was received on time.

Tip for consumers:
If you have a problem, call customer service.

Products used:
Food

Service
Value
Shipping
Quality
Thumbnail of user timothym815
Kansas
1 review
0 helpful votes
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May 7th, 2021

I have recently ordered a wine basket for my daughter for Mother's Day. This fine company emailed me back and informed me that I did not use the 10% discount that they offered. I was informed they would credit the card 10%.
I have ordered numerous baskets from this company and do a lot of business on line but have never received this level of service. Thanks to all the staff involved, Tim

Tip for consumers:
Service is off the chart feel good about your order.

Products used:
Wine basket

Service
Value
Quality
Thumbnail of user charlotteb120
New York
1 review
0 helpful votes
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June 28th, 2018

I've ordered three different baskets from this site for three different occasions. All were delivered promptly, and exactly when they said they would be. All were very well received.
I most recently purchased the Chocolate Covered Mini-Donuts. I sent them to a friend who just bought a house. She has 3 kids and I figured the kids would love them. Although I can't be sure the kids actually got any of the doughnuts, she did say they were "divine". I highly recommend.

Thumbnail of user jerryk107
New Jersey
1 review
0 helpful votes
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July 19th, 2018

I have been a customer of GourmetGiftBaskets.com and their sister company CheeseCakes.com for some time now and have placed numerous orders, The Triple Chocolate and White Chocolate Swirl Cheese Cakes are my favorite and are incredible. I have not tasted a better product anywhere. I also treated myself to several of The Chocolate Layer Mousse Cakes. This cake is to die for. My hard to please sweet tooth thanks you!

Thumbnail of user jills513
South Carolina
1 review
0 helpful votes
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January 26th, 2021

In past years I've purchased my holiday gifts from a different vendor. Due to supplies, that group could not get my order to the team on time. So I found and sent this basket. Everyone said the wine was delicious in this basket, far better than I have sent in the past. And the cheese and meat also got rave reviews. Very pleased with the service and glad to hear the positive reviews.

Thumbnail of user trinb
California
2 reviews
0 helpful votes
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April 20th, 2021

I sent a care package overseas as a "thinking of you" gift for a friend of mine who currently serves in the Armed Forces. When it arrives, she absolutely LOVED IT! It was shipped off IMMEDIATELY after I placed the order, but due to my friend's location, she didn't receive it until approximately a week and a half later (but still on time).

After finally receiving the package, my friend contacted me immediately to express her gratitude and to let me know about all of the lovely items that came inside of the package. She was so surprised, excited and happy... and that's what these moments are truly about.

This company is AWESOME and takes a lot of pride in their business. The packages are amazing and there is something for everyone. I have already recommended their services to others and will continue to do so every chance I get. I am truly satisfied and extremely thankful for the service I received and will definitely use this company again.

Thanks again

Service
Value
Shipping
Quality
Thumbnail of user dianam1391
Florida
1 review
0 helpful votes
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December 29th, 2022

Ordered a gift basket before Christmas ordered chocolate caramel strawberries - recipient received ores paid $50 shipping to receive before Christmas recipient received wrong order Tuesday after Christmas called customer service still haven't gotten a response. Would order from this company first and last time

Thumbnail of user jillk475
New Jersey
1 review
0 helpful votes
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September 8th, 2021

We were not able to travel and celebrate a special occasion for our daughter, but wanted to toast her on her achievement. She was very surprised when the gift crate arrived on her special day and loved all the items included in the basket.

Products used:
Classic Champagne Gift Crate and the Gourmet Indulgences Gift Crate!

Service
Value
Shipping
Quality
Thumbnail of user justind346
Virginia
1 review
0 helpful votes
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February 7th, 2021
Verified purchase

The website is easy to use. Order when you want and then specify when you want the gift basket delivered. Option for a simple note to be included or go with a personalized (you can upload a picture) note that was a great added touch - and something the recipient referenced when sending back a thank-you note. We'll definitely use this service again.

Products used:
Gift basket

Service
Value
Shipping
Quality
Thumbnail of user ruthc119
New Hampshire
1 review
0 helpful votes
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June 6th, 2018

I have purchased and received gift baskets from Gourmet Gift Baskets with differing contents from popcorn to chocolate and cookies. They are a delight to give as well as receive! Easy transaction and very nice people make the experience even better!

Thumbnail of user jennyb199
Oklahoma
1 review
0 helpful votes
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April 14th, 2020

I was kind of down and out because after more than 20 years of having Easter celebrations with grandkids this year was going to be different. I still have three young ones and I wanted to do something special for them. After looking around online I found the Hopper Easter Gift Boxes and that was the perfect solution. They were so excited to open their individual boxes filled with treats. I was so pleased.

Thumbnail of user mallorys45
Colorado
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

I ordered a basket for my husband and a basket for my father for Father's day. They both arrived on time (one arrived on the actual holiday) they were very well packaged and my husband and my Father both really enjoyed them. I will definitely order from this company again.

Products used:
I ordered a Father's day beer bucket and a Father's day beer basket. Each included a selection of different beers and food (cheese, meat, crackers) to enjoy for the holiday.

Thumbnail of user lindah1834
Hawaii
2 reviews
0 helpful votes
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September 30th, 2020

From my initial order of a gift basket to the actual delivery, I was "over-the-top" satisfied with the service I received. My son was delighted with the goodies I sent. I will definitely recommend GourmetGiftBaskets to all of my friends.

Thumbnail of user marcellab36
Pennsylvania
1 review
0 helpful votes
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December 19th, 2020

After 2 weeks my basket was delivered finally first customer service girl was miserable. Set however went above and beyond his service! Kind, helpful, and very understanding to my situation. The best customers service person I have ever talked too and you have the person of the year in my eyes!

Thumbnail of user bent375
Georgia
1 review
0 helpful votes
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December 29th, 2020

This website is easy to navigate and they have a myriad of quality baskets for all occasions. The delivery was fast and as they stated. I have purchased from them for loved ones for the past 4 years and have never been disappointed. I recommend highly.

Products used:
Gourmet basket for Christmas

Service
Value
Shipping
Returns
Quality
Thumbnail of user fayec39
Florida
3 reviews
0 helpful votes
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March 1st, 2020

I ordered 4 gift items for Valentines Day - each one a different item shipped to different addresses. They arrived on time as ordered and in perfect condition. Always order gift items from Gourmet Gift Baskets as I know that will arrive on time and will be loved by the recipient! Quality and reliability!

Thumbnail of user dianec445
Oregon
1 review
0 helpful votes
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February 12th, 2020

This was a surprise Birthday gift for my husband. As I was unable to be with him this year for his birthday. He was surprised! All the different beers were wonderful & snacks were really good to! The bucket it came in a well! Thank you for helping me make his birthday special!

Thumbnail of user lisseh1
GB
1 review
0 helpful votes
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April 21st, 2021

The website was easy to use and the range of baskets was excellent. Delivery was speedy and they kept me notified of updates. My nephew was thrilled with his Easter basket so everyone was happy. Gourmet Gift Baskets made sending a gift to family overseas so easy. I will definitely use them again. Very impressed.

Products used:
Food

Service
Value
Shipping
Quality

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From the business

Family owned and operated in scenic New Hampshire since the beginning, GourmetGiftBaskets.com is a different kind of gift company. In 2002, they began making beautiful gifts with the utmost care, artfully arranging each one by hand. To this day,...

Business History

GourmetGiftBaskets.com was founded in 2002 with family values and the desire to provide exceptional gifts for all of life’s special occasions. Through years of working in his family’s flower shop in New Hampshire, President & CEO Ryan Abood naturally realized an opportunity to provide handmade, high quality gift baskets. What began with two family members in the basement of a flower shop has exploded into a multi-million dollar company recognized multiple times by Inc. 500, Internet Retailer, Enterprise Bank, and more, while still remaining true to its core values of exceptional gourmet ingredients handcrafted with care. As this entrepreneurial family spirit continues in the next generation with the birth of the youngest Abood last spring, this proud family business will continue to exceed gourmet gifting expectations.

Company Representative

Thumbnail of user jasonb1378
Jason B.

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