Review of Gourmet Gift Basket Store: Simple; easy to order
Thumbnail of user kevinm4533
1 review
0 helpful votes
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December 19th, 2023
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Gourmet Gift Basket Store

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Overview

Gourmet Gift Basket Store has a rating of 4.8 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gourmet Gift Basket Store most frequently mention customer service. Gourmet Gift Basket Store ranks 3rd among Gift Baskets sites.

  • Service
    14
  • Value
    37
  • Shipping
    37
  • Returns
    1
  • Quality
    36
Positive reviews (last 12 months): 100%
Positive
13
Neutral
0
Negative
0

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423 reviews

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How would you rate Gourmet Gift Basket Store?
Top Positive Review

“Easy online ordering, a smooth delivery and beautifully wrapped!”

Nanyamka R.
5/25/24

The Gourmet Gift Basket store continues to create a seamless and satisfying experience. I've ordered from them several times in the past and would recommend them for anyone looking to provide something special.

Top Critical Review

“Heck”

kyeongjin O.
7/20/20

Cool damn you guys live long time i wish should i typing about 100 words? I don't think so. And she was really like me to hug after get the basket i was happy at that time tho. I have to think positively. Thank you for your feedback.

Reviews (95)

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Thumbnail of user nanyamkar
1 review
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May 25th, 2024
Verified purchase

The Gourmet Gift Basket store continues to create a seamless and satisfying experience.
I've ordered from them several times in the past and would recommend them for anyone looking to provide something special.

Reason I chose this business:

They've provided a great experience in the past.

Thumbnail of user christan21
2 reviews
0 helpful votes
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June 10th, 2024
Verified purchase

Really great gift basket options! And wonderful decor! Thank you

Reason I chose this business:

Great thanks

Thumbnail of user carolynh1552
1 review
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May 31st, 2024
Verified purchase

Took a bit to figure out. Haven't seen the inside yet as I have yet to deliver the gift but is beautifully packaged.

Reason I chose this business:

Looking specifically for Hungarian treats

Thumbnail of user brittp27
1 review
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May 15th, 2024
Verified purchase

Mom loves it! She has slowly and methodically opened each selection and savoured each of them at different times.
She truly enjoys this little luxury.

Reason I chose this business:

Good prices for selection

Thumbnail of user colleenm702
1 review
1 helpful vote
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March 22nd, 2023
Verified purchase

So often I've been disappointed with products like this. They rarely show like expected or advertised. The customer service surrounding the build of my baskets was top notch, and the results were exactly as expected. Staff could teach a few companies today, how great Client satisfaction is delivered. Well done!

Reason I chose this business:

Looking for a new and better result than I have had from other companies in same industry.

Thumbnail of user lynng609
1 review
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June 25th, 2023
Verified purchase

Excellent service and website was easy to use.
The lady I spoke with, went over and above and I help me, she was extra helpful making sure it was delivered on a Sunday last minute for my sister in law to console her as her mother passed away.

Thumbnail of user lynno58
1 review
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June 5th, 2020
Verified purchase
• Updated review

Annoying that there's a charge for 'large message'. Wasn't able to access the 'Live Chat'. I could read operator note, but could not type a message back.

Received a phone call on my above note, and she resolved my issues in gracious fashion.
I am happy with the selections available. I was ordering on behalf of someone else and therefore did not get to speak to the recipients. However, I know they received the baskets in good order and in the time frame provided. I'm told their comment was "We received a very pleasant surprise today. Everyone really enjoyed it". Other than that, I can't speak to the products provided, but they certainly look good on your website!

I would recommend Gourmet Gift Baskets and I will be ordering from you again. :)

Reason I chose this business:

I liked the options available.

Reason I chose this product:

We wanted two baskets, one sweet, one savory. These baskets covered that and look delicious.

Value
Shipping
Quality
Annoying that there's a charge for 'large message'
June 27th, 2020
Verified site experience
• Previous review

Annoying that there's a charge for 'large message'. Wasn't able to access the 'Live Chat'. I could read operator note, but could not type a message back.

Reason I chose this business:

I liked the options available.

Reason I chose this product:

We wanted two baskets, one sweet, one savory. These baskets covered that and look delicious.

Thumbnail of user patriciam219
6 reviews
6 helpful votes
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December 25th, 2020
Verified purchase

I found out that the gift of cheese cake was more of the type you can find at any big box grocery stores such as Loblaws. More an issue with the delivery service Canpar. Was not delivered appropriately as fragile stated on the box and thrown down on it's side, delivered a day earlier than was stated per agreement. Still waiting for a response from the Gourmet Gift Basket Store on follow up with Canpar. Thought they would have their own delivery truck service!

Reason I chose this business:

I thought the gift baskets were good and unusual

Reason I chose this product:

Wanted something different other than a gift of typical birthday cake

Service
Value
Shipping
Quality
Thumbnail of user kyeongjino
1 review
0 helpful votes
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July 20th, 2020
Verified purchase
• Updated review

Cool damn you guys live long time i wish should i typing about 100 words? I don't think so.
And she was really like me to hug after get the basket i was happy at that time tho. I have to think positively. Thank you for your feedback.

Reason I chose this business:

Actually for a gift

Reason I chose this product:

Because i would like to give her something clean and cute present for a bath time.

Value
Shipping
Quality
Their calling service was wonderful!
June 13th, 2020
Verified site experience
• Previous review
Reason I chose this business:

For a relative older sister's baby girl 1st birtday!

Reason I chose this product:

Because i would like to give her something clean and cute present for a bath time.

Thumbnail of user deborahl1743
1 review
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December 18th, 2022
Verified purchase
• Updated review

Such a good experience earlier today, i decided to send another one!
The first two dellveries went well. Haven't heard from the third one yet -- the one i sent later than the first two.
Ordering was difficult -- only because your selection is so comprehensive. I wanted to suit the contents to the recipients and your great selection enabled me to match the baskets so much better than the other companies i've tried in previous years. It just took longer to get it right! Thank you!

Reason I chose this business:

See above. Plus -- best selection over the other companies

Such a good experience earlier today, i decided to...
December 10th, 2022
Verified site experience
• Previous review

Such a good experience earlier today, i decided to send another one!

Reason I chose this business:

See above. Plus -- best selection over the other companies

Monika is great!
December 10th, 2022
Verified site experience
• Previous review

Monika is great! Hope this works out where the two baskets go to two different places. Your baskets look wonderful, i'd like to order them again next time.

Reason I chose this business:

Looking for high quality gift baskets and found you in my email.

Thumbnail of user elizabethd1879
1 review
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December 16th, 2022
Verified purchase

Kornelia has been sooooo helpful in getting my order delivered including having to change delivery addresses to accomodate a recipient who I was unaware was out-of-town. Extremely helpful throughout the entire process. I would definitely recommend ordering from the Gourmet Gift Basket Store without hesitation. Fantastic customer service! 5+++ stars!

Thumbnail of user preciousm33
17 reviews
8 helpful votes
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April 13th, 2021

I'm new to Gourmet Gift Basket Store, and this is my first order. I'm really satisfied with my order, and I'm glad my mother liked her present. On Mother's Day, I purchased a basket for my mother, which was a great present for her, complete with a lovely plaque with a note and assorted sweets, all of which were beautifully arranged. I'll definitely place another order!

Thumbnail of user timothye101
1 review
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November 4th, 2020
Verified purchase
• Updated review

The basket came out incredible. He loved getting the package filled with lots of goodies especially when the coronavirus is causing havoc and making it so that Halloween couldn't be celebrated the same as a normal year. I would say the only two issues I had was it being delivered a couple days before the date I was hoping for (although it worked out fine so that's not a bid deal) and the webkinz brightly colored frog plush really didn't fit the Halloween theme of the basket. Other than that, it was perfect.

Reason I chose this business:

It had exactly what I wanted for a decent price and able to be there when I need it.

Reason I chose this product:

It was a great selection for the occasion.

Value
Shipping
Quality
Lots of options to make sure your order is exactly...
October 27th, 2020
Verified site experience
• Previous review

Lots of options to make sure your order is exactly how you would like it, easy to navigate through the site also.

Reason I chose this business:

It had exactly what I wanted for a decent price and able to be there when I need it.

Reason I chose this product:

It was a great selection for the occasion.

Thumbnail of user carold1745
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

There was a glitch when I tried to order online. I had very helpful customer service when putting my order through by phone. My order was delivered on time.
My experience was very positive and I would definitely use Gourmet Gift Basket again.

Reason I chose this business:

I found a beautiful present for my son's engagement

Thumbnail of user kathyb859
1 review
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December 13th, 2020
Verified purchase

I experienced difficulty logging on to the account that was opened but when I contacted the company by phone I was pleased with the prompt response and give special regards to Monica. My family who received the gift was very pleased with the appearance and quality of the items in the basket. I was happy with the delivery and having access to tracking..

Reason I chose this business:

Many companies I reviewed in the selection process had an abundance of sweets. I chose Gourmet Gift Store because of the variety of items, cheese, preserves etc. I also prefer to support a Canadian business.

Reason I chose this product:

I recognized some of the brand names, ie Balderson, Laura Secord

Service
Value
Shipping
Quality
Thumbnail of user marionh92
1 review
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October 23rd, 2020
Verified purchase
• Updated review

I was searching for gift for 90yr old who is legally blind and crippled with arthritis and I choose edibles. She says it is lovely but due to pandemic I am not visiting so trusting your guarantee of best quality

Reason I chose this business:

Best option for 90yr that I could find. Shopping online can hit and miss

Reason I chose this product:

She is legally blind and unable to move around much but she enjoys eating. I am hoping for top quality

Service
Value
Shipping
Quality
Quite good
October 16th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Best option for 90yr that I could find

Reason I chose this product:

She is legally blind and unable to move around much but she enjoys eating. I am hoping for top quality

Thumbnail of user sallyn147
1 review
1 helpful vote
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April 3rd, 2023
Verified purchase

Very Good! From beginning to end was a great efficient experience. Only change would like to see the actual shipping cost before checking out or payment.

Thumbnail of user matthewg1461
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

Excellent selection, easy to follow website, on time delivery and courteous, friendly delivery person. Outstanding product, overall positive experience
Again!

Reason I chose this business:

Previous Positive experience using Gourmet Gift Basket Windsor.

Thumbnail of user maryv628
2 reviews
0 helpful votes
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November 18th, 2020

I sent a lovely basket of treats to some friends who have done so much for me. It was wrapped beautifully and full of delicious goodies enjoyed by the adults and the children.

Thumbnail of user ednab87
1 review
0 helpful votes
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January 24th, 2021
Verified purchase
• Updated review

I just heard from the women I sent the basket to, she said it was a mess with melted cheese all over everything. I hope you can do something about this. Thanks

Reason I chose this business:

Xmas present

Reason I chose this product:

Looked on line

Service
Value
Shipping
Quality
Very good
December 8th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Xmas present

Thumbnail of user laurab2082
1 review
0 helpful votes
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April 5th, 2024
Verified purchase
• Updated review

I accidentally typed in wrong delivery date. I got a call to inform me of mistake by a woman I believe her name was Monica. Saved the day for me.

Reason I chose this business:

Great product

This was a gift. So I didn't see the end product, but heard from the receiver of gift it was great
January 5th, 2021
Verified purchase
• Previous review

Whole experience very easy and convenient

Reason I chose this business:

Loved their choice of gift baskets, and price range.

Reason I chose this product:

Because of the chocolate

Value
Shipping
Quality
Thumbnail of user lisac1406
1 review
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June 12th, 2020
Verified purchase
• Updated review

I ordered the Magic Easter Egg Gift Basket for my 2 young grandsons to enjoy. At time of ordering I upgraded the basket by $20 in hopes that some of the advertised items would be doubled up so the boys could share (ie the toys advertised). I put this note on the order: "Easy enough site to use. I didn't see a spot that i could add what i would prefer for the extra $20 upgrade. Just wanted to double up on a couple of items in the basket but hopefully it will be sorted. The basket looks great. Thanks!"
Not only did this not happen, but the basket delivered looked NOTHING like what the picture showed of the Magic Easter Egg Basket -what I ordered. Most of the advertised items in the basket - all for kids: note pad and stickers, paints, chocolate eggs, jelly bunnies - were not included.
The basket delivered looked nothing like an Easter basket for children, it looked like a specialty cookie and chocolates basket for adults. No fun colors, no easter eggs or bunnies, paints, toys or activities as advertised. We were very disappointed! It was a lot of money for nothing at all that we would have chosen to send to two little boys. It seems that I cannot attached pictures here (of what was ordered compared to what was delivered) but I will send those under separate email.

Reason I chose this business:

We chose this site because it was the nicest looking basket for two young boys to share with a good mix of chocolates, cookies, and toys/entertainment items. This was not the case at all.

Reason I chose this product:

We chose the product based on the picture advertised. We were sorrily mistaken. What was delivered was nothing like what was advertised - AND we upgraded by $20. Very disappointing.

Value
Shipping
Quality
Easy enough site to use
June 12th, 2020
Verified site experience
• Previous review

Easy enough site to use. I didn't see a spot that i could add what i would prefer for the extra $20 upgrade. Just wanted to double up on a couple of items in the basket but hopefully it will be sorted. The basket looks great. Thanks!

Thumbnail of user doreenb234
1 review
0 helpful votes
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December 31st, 2023

Received a gift-rocket certificate from our son for Christmas. It only took a few minutes to redeem. We had it sent to our Venmo account and the money was in our account the next day. Bing bang boom.

Thumbnail of user michellem1929
1 review
0 helpful votes
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October 27th, 2020
Verified purchase

Completely dissatisfied with everything. Over priced samples. Expired products. Not anything as shown. Very over priced. Not recommended at all. Worst $96 ever spent!

Reason I chose this business:

The baskets shown looked amazing. They weren’t.

Reason I chose this product:

Specifically because of what the person this basket was for likes. He did not like the substitutions. He was very unhappy as well!

Service
Value
Shipping
Quality
Thumbnail of user monikak44
Monika K. – Gourmet Gift Basket Store Rep

Customer have received exactly what she has ordered. No size, price or number of items difference. There was not one expired item in the basket.

Thumbnail of user viviennef5
2 reviews
0 helpful votes
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April 15th, 2020
Verified purchase
• Updated review

Very easy to follow. If gift is delivered on time great grand son will be thrilled
He received it on the 9th, the day after i ordered.
He was thrilled!
Loved the comic book and goodies

Reason I chose this business:

Found it online for kids gift baskets

Reason I chose this product:

Great grandson birthdsy

Value
Shipping
Quality
Very easy to follow
April 8th, 2020
Verified site experience
• Previous review

Very easy to follow. If gift is delivered on time great grand son will be thrilled

Reason I chose this business:

Found it online for kids gift baskets

Reason I chose this product:

Great grandson birthdsy

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From the business

Gift-givers have celebrated the important moments in their life with our collection of superior-quality, hand-chosen gifts. From the start, we have focused on top-quality products and keepsake containers brought together to create delightful gourmet food gift baskets. Today we are proud to be the only online store in Canada where you can order gift baskets, flowers, cakes, and unique gifts, all in one place. Our well-trained staff provide superior customer service and offer the fastest delivery times at the most affordable prices.

We also offer our full line of services to corporations and businesses large and small. We provide companies with personal corporate service representatives to make the corporate gift-buying experience easy and seamless. With a carefully curated collection of products for holidays, promotions, and everyday gifting moments, companies find Gourmet Gift Basket Store to be the answer for all their personal and business gifting needs.

Gourmet Gift Basket Store offers hundreds of gifts to accommodate every style and budget. You can send gifts to your associates in Canada and the United States with a single transaction. You can enjoy the luxury of finding the best Gourmet foods you may only find in small specialty shops. We offer Easy online ordering on gourmet Cakes and have them delivered anywhere in Canada. We value your time, therefore once you log in with your e-mail and password you can place even a multi-gift order in minutes.

You won’t find a better selection of gifts and better quality gift baskets in Canada!

Brand new designs adorn our selection of family and corporate gift baskets for upcoming holidays like Thanksgiving, Halloween, and Christmas.

Shipping Happiness since 1999.

Company Representative

Thumbnail of user monikak44
Monika K.

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