• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,401
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,639)

Rating

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Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user carolm3649
New Jersey
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Charged my card but restaurant never received my order I had to process another payment for my food because im starving and customer service rep said he will refund me back one of the charges within a couple of business days so hopefully I get my money back or else its on GRABULLS $#*!!

Reason I chose this business:

I didn't the store automatically put me in this third party

Thumbnail of user tinac1519
New Jersey
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

It was quick and easy to use. Sad to see Dragon Island is closing!

Thumbnail of user maggier203
New York
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

It was easy to use and convenient to place an order ahead of time.

Reason I chose this business:

It was linked to the restaurant

Thumbnail of user shayes5
California
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I wish i could see my cart total with a price breakdown before checkout

Thumbnail of user ralphl457
Massachusetts
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

Very good thank you for sharing this information I don't have any more information

Thumbnail of user janwillemm2
Massachusetts
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

Laggy, not zoom able in the user interface. Let us read the font on our phones

Thumbnail of user michaelk6157
Massachusetts
1 review
0 helpful votes
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October 13th, 2024
Verified purchase

Idk it was my only option and im being forced to write this against my will.

Thumbnail of user sophiat377
Massachusetts
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Pretty good, the driver was commited to helping sort out the mishap and deliver my order

Thumbnail of user jaya925
Connecticut
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Don't ask people to donate to covid, it's like your stealing. Try a local animal shelter

Reason I chose this business:

Because that's what the store had

Thumbnail of user mattm1372
Pennsylvania
1 review
0 helpful votes
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August 17th, 2024
Verified purchase
• Updated review

It works well! Thank you. My restaurant uses your app for the last few years. Appreciate it

Thanks for the app!
May 10th, 2024
Verified purchase
• Previous review
Reason I chose this business:

The place i wanted to order from only used Grabull!

Great app!
April 12th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Because the restaurrant only uses Grabull

Thumbnail of user kharyj6
Massachusetts
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

Thank you. Very easy to order. First time, but not the last time.

Reason I chose this business:

Online order.

Thumbnail of user aliciam893
Massachusetts
1 review
0 helpful votes
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November 9th, 2024
Verified purchase
• Updated review

Food is always hot and made well and portions are great. Thank you!

Consistently delicious
October 7th, 2024
Verified purchase
• Previous review

Hello, thank you for always having great portions and quality food. Always know I am getting the best when ordering from North House.

Reason I chose this business:

Hello, thank you for always having great portions and quality food. Always know I am getting the best when ordering from North House.

Thanks!
September 2nd, 2024
Verified purchase
• Previous review

Food is consistently amazing! Thank you for being so close and feeding your community!

Reason I chose this business:

Hungry haha

Thank you
August 20th, 2024
Verified purchase
• Previous review

Thank you for consistently having amazing food. Appreciate it!

Reason I chose this business:

Ordering from North House Salem MA

Easy drop downs and navigation
August 1st, 2024
Verified purchase
• Previous review

I was able to order easily and recheck things easily. Thank you.

Reason I chose this business:

Ordering from North Street Pizza

Quality and quantity
July 10th, 2024
Verified purchase
• Previous review

Always know my family will have quality food and have leftovers whenever we order. Thank you!

Reason I chose this business:

Injured and couldn’t cook. Local. Great food, big portions, many unique options. Thank you

Thumbnail of user jeffa2111
Massachusetts
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Quick and easy to use. Everything was in one place for easy ordering.

Reason I chose this business:

My restaurant

Thumbnail of user thomast3364
New York
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Fast and easy. I'm from S Texas and the presentation is most similar.

Thumbnail of user silasz2
Massachusetts
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Apple pay or google pay will be good instead of entering CC details

Thumbnail of user ashleighm107
Massachusetts
0 reviews
0 helpful votes
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October 15th, 2024
Verified purchase

They are fast and they give you the food right away totally recommend

Reason I chose this business:

I am hungry

Thumbnail of user hichamt7
Massachusetts
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Good and great love it keep the good work best coming thank you

Reason I chose this business:

It’s good

Thumbnail of user joed1943
Massachusetts
2 reviews
0 helpful votes
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September 17th, 2024
Verified purchase

It's very simple and fast. I like that's it's built into Theo's website.

Reason I chose this business:

It was available via my fav pizza joint’s website.

Thumbnail of user katyw105
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Would not take my debit card several times had to use my husband's

Thumbnail of user robertal239
Massachusetts
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

Easy website to navigate great reviews I like the variety of the menu

Reason I chose this business:

Close to home

Thumbnail of user karal175
New Hampshire
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Very easy to use the website. So close to home. Lots of parking.

Thumbnail of user jillo196
New York
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Not obvious what's in the cart. Charges and fees not clearly laid out.

Reason I chose this business:

Vendor choice, not mine

Thumbnail of user elizabethn1431
Massachusetts
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

Hard to navigate
Should not have to fill out
This makes it worse

Thumbnail of user robertr6013
California
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

I placed an order on Grabull for a restaurant across the street. It gave me an estimated wait time, and I went after the wait time had passed. It turns out that Grabull never informed the restaurant of my order and the owner showed me for himself that there's no notification when the order was placed on his end. He told me he would try to move away from Grabull as a platform, and still honored the order afterwards

Thumbnail of user nicko584
Massachusetts
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Good online ordering option, works well, seems to work well for the restaurant

Reason I chose this business:

It was what was used by the restaurant

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Company Representative

Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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