• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,403
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,642)

Rating

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Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user deneeh5
New Jersey
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Service is wonderful i just wish they followed order instructions

Thumbnail of user roslynw42
Massachusetts
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Great Service, easy to use website. Great food fast and efficient

Reason I chose this business:

Easy to website

Thumbnail of user frankm1752
Massachusetts
1 review
0 helpful votes
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July 21st, 2024
Verified purchase
• Updated review

So awesome and easy to use. By far one of the easiest apps to order food on.

Reason I chose this business:

Cuz they support my fav breakfast spot

Awesome easy to use
February 28th, 2022
Verified purchase
• Previous review
Thumbnail of user craign268
Massachusetts
1 review
0 helpful votes
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July 27th, 2024
Verified purchase
• Updated review

Easy fast simple why the hell do i have to get to 50 characters

Reason I chose this business:

The restaurant

Easy, Simple
September 18th, 2023
Verified purchase
• Previous review
Reason I chose this business:

It's how the restaurant does online orders

Thumbnail of user aaronf604
Massachusetts
1 review
0 helpful votes
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July 25th, 2024
Verified purchase

Easy to place an order as a guest in a town I don't visit often.

Reason I chose this business:

Because they served the great pizza place down the street

Thumbnail of user youngr28
New Hampshire
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

So far so good, I will see how it all works out when I get my order.

Reason I chose this business:

No choice, it is what the establishment uses.

Thumbnail of user sarab1381
Massachusetts
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Wish there was a way to save payment information to make checkout faster

Thumbnail of user joelg568
New York
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Pictures would be nice on this website for menu ordering but otherwise was good

Reason I chose this business:

From restaurant website

Thumbnail of user barbaral2778
New York
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

I haven't picked up my order yet. Very simple to place order.

Reason I chose this business:

For the ease of pickup

Thumbnail of user marr20
New York
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Its ok not interested in entering and password stuff...know what

Thumbnail of user lauras4058
Virginia
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

Kept reloading page while I was typing instructions which was frustrating.

Reason I chose this business:

It was the system the restaurant used for online ordering

Thumbnail of user jg1056
Massachusetts
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Clean easy to use menus. Ordering mostly smooth except for the delivery or pickup choice which was not clear.

Reason I chose this business:

Great wok = good food

Thumbnail of user lisap3510
Massachusetts
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Can't pay cash and i hate assumed tip for service not rendered

Reason I chose this business:

Only choice

Thumbnail of user drewe70
Massachusetts
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

It's like every other source of checkout……………………………………..

Reason I chose this business:

Only choice

Thumbnail of user rebeccap1871
Massachusetts
1 review
0 helpful votes
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July 28th, 2024
Verified purchase

Site kept crashing and going very slow even though I have good wifi.

Reason I chose this business:

Said preferred by business on Google maps

Thumbnail of user kimberleyk97
Connecticut
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

I tried to get a new password and the email didn't come in time. And when entering the credit card exp date it indicates you should add a slash, but then it says illegal character.

Reason I chose this business:

Because Andrea’s said they preferred Grabull.

Thumbnail of user orlandoq10
Massachusetts
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

It was difficult to edit order. I had to delete and start all over again

Reason I chose this business:

I wanted to pay with card

Thumbnail of user bridgetj141
Massachusetts
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

It was very easy and quick, especially to sign up.usually to sign up for sites etc. they take forever.

Reason I chose this business:

I didn't want to call lol

Thumbnail of user jamess7613
New Hampshire
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

Easy to navigate the menu and easy ordering. Communication is key too

Easy to navigate
January 18th, 2023
Verified purchase
• Previous review
Thumbnail of user julieb3388
California
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Auto fill would be more convenient when paying by credit card

Thumbnail of user karac225
Maine
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Total cost needs to be shown prior to submitting order. Fees and tip etc isn't shown until you submit so the total cost is a lot more than anticipated. All of this should be shown up front not after you submit.

Thumbnail of user katef195
Massachusetts
2 reviews
0 helpful votes
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July 3rd, 2024
Verified purchase

The total was more than the 2 items and I am picking up the order and do not think should pay extra and see the itemized charge.

Reason I chose this business:

I chose the restaurant’s preferred ordering.

Thumbnail of user forrestm77
Connecticut
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Easy and quick with the menu presentation. The way it had the menu selection laid out.

Reason I chose this business:

I wanted Nicks pizza, not Wholefoods pizza.

Thumbnail of user amyr2225
Massachusetts
1 review
0 helpful votes
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July 3rd, 2024
Verified purchase

I hit a discount button from the restaurant i was ordering from and I have no idea if it was applied. Would be nice to be able to see that clearly.

Reason I chose this business:

The restaurant preferred it as the method of delivery.

Thumbnail of user eliasm159
Massachusetts
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Very quick and easy way to get take out delivered. I have no complaints.

Reason I chose this business:

I thought about changing things up and supporting a local business. I used Grabull for its delivery.

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Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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