• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,402
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,642)

Rating

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Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user joshuas547
Massachusetts
2 reviews
0 helpful votes
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July 20th, 2024
Verified purchase
• Updated review

I dont want to rate and comment every damn time, this is dumb.

Reason I chose this business:

I chose Leone's. They chose you.

Well...
June 15th, 2024
Verified purchase
• Previous review

Well... the ordering is fine. The delivery was 30 minutes late last time.

Reason I chose this business:

Better than paying doordash or Uber eats.
Also there wasn't another choice for this place.

Easy peasy...
October 12th, 2023
Verified purchase
• Previous review

Easy peasy... just wish it had some pictures of the food.

Reason I chose this business:

I didn't choose grabull... I chose Leone's for the best pizza in Somerville. Don't think I went out of my way to use your service.

Dumbest survey.
November 13th, 2022
Verified purchase
• Previous review

Last time i placed an order through here it never made it to the restaurant. Dont $#*! it up again.

Reason I chose this business:

I didnt have a choice... what the $#*! kinda questioning is this?

Order never made it to the restaurant.
October 2nd, 2022
Verified purchase
• Previous review

Uhh... its like any other online ordering. Except for this one, they dont make sure the restaurant has the order before taking your money.

Uhh...
September 30th, 2022
Verified purchase
• Previous review

Uhh... its like any other online ordering.

Reason I chose this business:

I didnt. The place i ordered from didnt.

Thumbnail of user keex1
California
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

On mobile, credit card number fields are populating incorrectly.

Reason I chose this business:

Had the custom options for my desired order.

Thumbnail of user kapk2
Rhode Island
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Easy and fast ordering! Very easy setup app to order your food easily if your on the go

Thumbnail of user smarthinev
Massachusetts
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

My experience was good. No issues with my first time using this

Reason I chose this business:

To order good

Thumbnail of user christinaf834
Massachusetts
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

The website isn't aligned correctly on my iPhone X. I wish it had Apple Pay

Thumbnail of user marilynh1003
New York
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

It's fine, wanted to add on macaroni/potato salad, would like more sides listed

Reason I chose this business:

That’s what the deli uses

Thumbnail of user karlv95
Massachusetts
1 review
0 helpful votes
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July 17th, 2024
Verified purchase
• Updated review

We order from our favorite taco place and it such an easy task!

Easy to use and I enjoy the points
May 4th, 2024
Verified purchase
• Previous review
Thumbnail of user michaelb10746
Rhode Island
1 review
0 helpful votes
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June 21st, 2024
Verified purchase
• Updated review

Food is usually late, drivers can be sketchy, and costs a fortune. I only give a second star because I got my food every time so far.

Reason I chose this business:

It’s what the restaurant offers for online ordering I suppose I could just call next time.

Browser crashed creating account twice
August 5th, 2023
Verified purchase
• Previous review
Thumbnail of user nirvanp
Massachusetts
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

There's no obvious option for half "topping x" and half "topping y". Also, no "add chicken" option

Thumbnail of user lisag3580
California
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Don't like "taxes and fee" Seems like hidden charges and I don't like hidden charges.

Reason I chose this business:

When I called direct phone number to restaurant, it was no longer in operation.

Thumbnail of user jeane549
Massachusetts
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I don't like being forced to type a comment...its very annoying

Reason I chose this business:

I chose the restaurant

Thumbnail of user tedg250
New York
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

It was easy to register. I hope the food is ready quickly!

Reason I chose this business:

Only option for this restaurant

Thumbnail of user colettep54
Connecticut
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

The pizza was 20 minutes late. I didn't receive an email saying it was out for delivery (like you get with Door Dash, Uber eats, etc.). The pizza was no longer hot when it arrived.

Reason I chose this business:

That was the service that the restaurant used. I thought it might be better to patronize the preferred site of the restaurant.

Thumbnail of user pattin84
New York
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Smooth. Service was chosen because it was linked to the business I ordered food from

Reason I chose this business:

Linked to place I ordered from.

Thumbnail of user amyv1073
Massachusetts
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

My order was left in the mail room… I left instructions to call or text upon arrival since I live in an apartment building. Somehow the delivery driver got in the building and left the order on a windowsill in the mail room. No call, no text.

Thumbnail of user danielm5153
Virginia
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

The experience was what you would expect: I placed the order, received an email confirmation, and then the food was delivered. The cost savings compared to Grubhub and Uber Eats is significant.

Reason I chose this business:

App works well and there are fewer fees.

Thumbnail of user amandab3340
Nevada
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

Easy to use. User friendly which made ordering fast and easy.

Reason I chose this business:

Place i wanted to order from used this method.

Thumbnail of user dakotak50
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Excellent work on display, signing up could use some work there.

Thumbnail of user elishac67
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Lots of great reviews! The fried corn is a hit! Fast and easy ordering app!

Reason I chose this business:

Our aunt brought the fried corn to our last family event and it was a hit!

Thumbnail of user katherinek778
Massachusetts
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

I list my info going back by accident and that was a little frustrating

Reason I chose this business:

It was on the web site for the restaurant we wanted to order from

Thumbnail of user katrinac330
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Easy and it just popped up i dont usually like pop ups but this one wasnt bad'

Reason I chose this business:

It popped up

Thumbnail of user oscara329
Massachusetts
1 review
0 helpful votes
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July 13th, 2024
Verified purchase
Reason I chose this business:

Less fees than most delivery services.

Thumbnail of user ronaldj957
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

Makes it very convenient. Just hope my food is hot when I pick up

Thumbnail of user keithr512
Massachusetts
2 reviews
0 helpful votes
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May 24th, 2024
Verified purchase
• Updated review

Very well orchestrated! Now, I wait for my food! I've only now just ordered, so I'm not sure how this'll play out but I'm hopeful. You haven't let me down, yet!

Five star ordering system!
January 26th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Delivery default.

Ordering was easy
December 9th, 2023
Verified purchase
• Previous review
Reason I chose this business:

It is the delivery default.

Always use Grab Bull
October 18th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Default from site

I use this service every time
September 16th, 2023
Verified purchase
• Previous review
Reason I chose this business:

It popped up

I've ordered dinner
August 13th, 2023
Verified purchase
• Previous review
Ok here we go
July 13th, 2023
Verified purchase
• Previous review
Ordered food
May 16th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Convenience

Went well the last time
January 19th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Went well the last time

Ive ordered food to be delivered
October 22nd, 2022
Verified purchase
• Previous review
Great service
July 22nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

It was the default

I've ordered...
July 15th, 2022
Verified purchase
• Previous review

I've ordered...

Reason I chose this business:

Default (but have never had a problem in the past...)

I just ordered...
May 19th, 2022
Verified purchase
• Previous review

I just ordered... I'm hungry and my fingers are crossed!

Reason I chose this business:

Haven't let me down yet...

Fast delivery. Thank you!
April 12th, 2022
Verified purchase
• Previous review

I ordered online and my food arrived sooner than the eta given. Thank you!

I'm ordering food, online...
April 11th, 2022
Verified purchase
• Previous review

I'm ordering food, online... so far, so good...

I went on-line and ordered food
March 25th, 2022
Verified purchase
• Previous review
Reason I chose this business:

It was the default.

So far, so good
February 12th, 2022
Verified purchase
• Previous review
Reason I chose this business:

It popped up when I clicked on Delivery

Thumbnail of user benm1284
Virginia
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

So far so good. No complaints and overall satisfied. Thank you!

Reason I chose this business:

Availability

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Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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