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Grabull has a rating of 4.1 stars from 8,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.
The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.
Always fast and efficient. They are on point, and follow up immediately if needed. Also, very courteous.
The site automatically went there
The quantities defaulted to 5 on my side orders and couldn't be adjusted until I went into the cart. Would be nice to be able to select "no" options instead of text- I don't trust that they will read the instructions
I didn’t. This is the option that the restaurant uses.
Option for protein is unavailable on the website menu. Grabull should fix this for this amazing restaurant.
Because I support this particular restaurant & their support for the local community.
Couldn't hit add to cart without selecting an "extra" sauce. It didn't let you continue the order without fully selecting any unchecked boxed.
What I like about DoorDash and such tools is you get a tracker for where the delivery is en-route. Grabull could have at least emailed me and let me know where the order was (it left, etc.). That's the only feedback. All other things were great.
Got our food in a timely manner. However, not happy, after checking my bank account and seeing I was changed $2 additional to what my total was. I tipped in cash, and I'm very disappointed.
No one picked up. I will try again later
Online order convenience
Online order convenience
Pizza was 30 minutes late. And no one could have cared
HORRIBLE. Terrible no help, no caring, no explanation. Blank air.. no responding to questions. Not willing to call the resturant or driver. 30 MINUTES LATE!!! Outrageous. NOT even an I'm sorry. You made me look like a incompetent person at my job. HORRIBLE
By mistake. I will NEVER order from you again. This was a corporate catering order. I order thousands of dollars a year in food for my company. I will NEVER use you. 30 minutes late, I called 3x and no one could care. The driver never texted or called. TERRIBLE.
Would like to be able to choose cash as a tip option but otherwise the site was smooth even on mobile (iPad OS)
Used by my pizza place of choice
See above for food and experience which I have used before, and will use again
Discount offered by restaurant
On line ordering and discounts
Pitapit is currently closed for good and u let me order and I called u sent cancellation email and still charged me for something I never received
Sent cancellation email then charged me
Pitapit uses u
The website mentioned discount of 10% over order of 35 but it is not reflected during checkout. Why offer when you cannot offer
Doesn't save address info. What in the point in making an account if it provides no benefit
It does not save my address. What is the point of me creating an account if it doesn't have any benefit to me. I still have to enter everything every time.
Number entry should have number keyboard. Not regular keyboard.
Very happy with my order I got the chicken dumpling soup and it was hot and delicious. I'm very fast.
I got food within 40 minutes as promised. Food was good and order was correct.
Because that is what the restaurant uses
It worked fine and I have to add more characters to satisfy this program
Because you sell the food from the restaurant we ordered from.
I order from here every couple weeks, and the notification that my food is ready for pickup is usually *days* late. I might order on Monday and get an email / text that my food is ready on Thursday or Friday, even though the order is fine in the store shortly after I order it.
Decided to have ramen and found on google... ordered ramen sushi and salad. It was all super delicious!
Although plenty of notes were left on where to deliver... driver was well over 30 minutes late. Food was cold. Call the customer service line and they were zero help too. They never called me back like they said they would. Terrible experience... thank God I don't have to use this service again.
Never called me back like they said they would. Terrible communication.
Only option. Never again.
It would be great if we could use apple pay to pay at check out.
Convenience.
Would be nice if the app used apple pay so I wouldn't have to enter my credit card information.
Restaurant uses it.
Worked pretty well, but I had to reboot the app to get it to work.
So far it's good.
Adding ApplePay as an option would be great. It would save me the hassle of having to add credit card info and provide me with more online protection.
Ordered take out at a restaurant.
My delivery took over an hour and when I called customer service to see if they could find my driver, they stated that my food read that it had already been delivered. The driver never once called me or rang my doorbell, they instead left my food outside and because I was never informed that my delivery was here it was stolen. I've been calling for days for a refund and it just has been a runaround to get my money back. Horrible experience.
I’ve been calling for days to receive my refund because I never received my food but it has been difficult to get my money back for my order that I never got.
Extensive menu with delicious sounding options, easy to read - maybe put descriptions on more of your dishes, though, I was a little confused about what some of them were! Thank you I can't wait to try the food
Very hungry!
Delivery was easy and fast. Pizza was just ok. But being hounded for a review is killing my vibe on the whole experience. I gave 5 stars… why you have to have a written out review after hounding me for 3 days. It was fine!
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