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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Website was kind of glitchy
I had things in my cart for less than 5 minutes
Went to pay and added card details and then it timed me out and erased my cart
Good so far. Looking to try a neighborhood place for the first time.
Better to have a number keyboard appear for entering credit card #
Why should I write something when the transaction is not complete. I'll write more later. 50 words far too many when I want out of this app.
Everything is user friendly. I appreciate the colors and font size!
Ordering was easy, but fees not transparent before hitting pay. At least on mobile device.
Bigger problem was.food arriving much later than estimate with no notification.
Easy, but fees not transparent before hitting pay. At least on mobile device.
Lets see if the food gets here, ordered from a menu not sure if it works
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Pretty simple and straight forward. Look forward to other orders.
Pretty quick. Clear directions. Good to be able to add details.
It was easy once you take your time hopefuuly it does not let me down when i go pick up my order
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Taxes and fees were more then anticipated. I think it should be displayed better
If I have an account you need to store my address so I don't have to write it every time. Also, correct the malformed credit card input fields. Currently the phone does not know to autofill credit card info, so very annoying
I reject the concept of delivery fees, I had to enter my credit card info multiple times
Only issue I find is my card info won't auto populate. Otherwise, very good!
Should be able to edit options on subs so you know the exact amount that'll be charged other than that it's easy to use
Thumbs up! Quick and easy ordering. Unsure if there is an upcharge, but will keep using non the less
We ordered from Indian Kitchen using Grabull as we have done many times before to cater a work meeting. After the order had not arrived one hour past the requested time, we called the restaurant, who confirmed that they had given the order to a driver almost an hour ago and it should have arrived. The restaurant staff were very helpful and kind. Usually, the driver will call upon arrival and we send a team to retrieve the food from the building lobby. This time, the driver had simply left the food on the floor outside and not contacted us. Because the order arrived past the estimated time, we could not keep sending people downstairs to check every few minutes, so it would have been more convenient had the driver called upon arrival.
However, the food was great and usually ordering through Grabull is a very smooth experience. This seems to be an anomaly.
I'm using it on my phone web browser & there is no option to view or edit your cart!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members