On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There is a fee that was not disclosed until after I ordered. This feels like it should be illegal.
I don't see a lot of value add here. There used to be deals & discounts. Since when did tipping on takeout become a thing? I hope the restaurant staff gets most of the money, the number of visitors seems diminished.
Ate it on the floor of my living room it was so good! Wow amazing!
Didn't know about the delivery fee before putting the tip in
User friendly, fast &&easy! Thanks, will be back for more — local, and lives near by
Easy to use. No issues.
Straight forward to use. Fast and easy
Website just freezes on iPhone in safari. Had to use chrome to place my order.
It was hard to find the specific restaurant I had clicked through to order from off Google Maps
Easy and efficient way to order take out. Every time I have used this app I have had good success. The restaurant gets my order quickly and accurately and I get a confirmation
It's all good! Easy to use. Quick efficient hardly ever makes mistakes
Quick and easy to place order. I got messages when the restaurant confirmed the order as well as when the order was ready
I haven't completed the process so I'm can't review it until I order. There's no indication of wait time so that's too bad
This was what the restaurant had on their website. I wanted to use their website. I'm regretting ordering online, but I needed the convenience.
Would prefer to pay cash upon pick up but not an option. Offer cash payment
First let's see how is the full service, not just ordering...
Good UX, easy order flow. Only issue was when I looked at but didn't order an item it still appeared in my cart. Removing it was easy.
Great! Fast and easy and they have a guest option! I hate creating a new account for everything
Nice, but should show spaces in credit card number and slash in expiration date in cart
I appreciate that proceeding as a guest is both allowed and easy.
Easy to use, no issues……
Please make this optional, it wont let me continue until I have 50 or more characters!
I found it really easy to use - the only thing I would add is a search feature to find key words on the menu easily!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members