Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Nothing to really say about it. I used it once so far and can't say it was special.
Great! Fantastic and easy service! Thanks so much! Will use again.
Why are you making me do this, the emails won't stop it's so annoying
Convenient. I have nothing more to add. Please do not publish this review.
Kind of messed up with the menu options. I was maybe confused due to time for confirmation.
I do not choose to type a fifty word message for an online order.
The guy I called from the restaurant was not helpful at all…my food was sitting there for a while before i came down because how was i supposed to know? It said 60 minutes so I went down in 60 minutes and it was cold. You could tell it was there for a while. Why would they not call the customer and confirm drop off? And why would the guy on the phone from the restaurant laugh on the phone when I asked him when my food was going to get dropped off as he says idk? So weird
I had a very positive experience. I placed an order to be delivered several hours later and the delivery was right on time.
It was fine until I was forced to fill out this box to complete my order.
It was very easy to use and order the food i needed to. I look forward to trying again.
Good, quick, easy. Maybe make it easier to set up a future pickup time. Took me a minute to figure out where the option is. Could make the option more visible, upfront. Thanks
This survey is invasive and it's making me write 50 characters
Works fine, not the smoothest online experience. Could be a bit more visually pleasing. Never causes me issues though.
Grabull keeps sending me $#*!ing email to talk about my $#*!ing experience and instead of just "click yay and optionally do more if you want", it's trying to force me into writing a review, so, uh, no thanks. The food was good, though, because the restaurant is tasty.
It said there was a coupon for $15 off if I spent $100 but I could not get it to work. So I reduced my order.
This was not a great experience. My delivery was over an hour late, I had to call the restaurant. They told me to come pick it up. When I arrived at restaurant they had sent it with the driver. VERY frustrating experience.
User friendly site! Will order again in the future!
It was not intuitive and took some time to figure out that an extra $5 was there for tips when I did not enter that tip amount / percentage myself.
It was easy to use interface but the real test is about to begin if you hear back from me that means they allowed me to rate them again upon delivery
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members