• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,401
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,638)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user janetp1654
Massachusetts
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Thank you! I don't have much to say since i just filled out the order and it hasn't been delivered yet!

Reason I chose this business:

It is what popped up.

Thumbnail of user gaile232
Massachusetts
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Menu kept recycling as I was scrolling through the choices so it took a while to actually see what was available.

Reason I chose this business:

It automatically came up when I tried to order from Denos in west roxbury

Thumbnail of user tausifh1
California
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

Excellent platform, nice structured menus, and was a good flow but the you are looking and feel could be better

Thumbnail of user melissap2104
New York
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

It was easy to get around on site. Couldn't find the salad menu. I couldn't find pictures of the sandwiches. So far we shutting else seemed fine. I still need to pick up order

Reason I chose this business:

I was looking for a place that made fresh Delhi. Sandwiches and noah's was the first to come up in the list of places in rancho cordova.

Thumbnail of user richardt4176
Massachusetts
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

Haven't picked up food yet, but if I have to write a fifty word response just to get my order processed, I won't use the app again.

Reason I chose this business:

Link from restaurant

Thumbnail of user beccad58
Massachusetts
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I could not put in my secure code because the number pad went away and then got locked out of my order and had to start over.

Reason I chose this business:

It was the suggested online ordering site for the restaurant we wanted take out from

Thumbnail of user kristineh325
Massachusetts
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

I do not remember our precious experience. This is annoying that i have to add at least 50 characters.

Reason I chose this business:

Wanted food from a restaurant that used it.

Thumbnail of user daniellej644
Massachusetts
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

It was quick & easy to place my order. Anything that makes my life more convenient is always welcome.

Reason I chose this business:

I needed to place an online order

Thumbnail of user joshuam1782
Massachusetts
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Mobile is too cluttered, and the layout is not responsive. Also, why does this survey require at least 59 characters? That's kind of frustrating

Reason I chose this business:

All they offered on the website

Thumbnail of user doloresl204
Pennsylvania
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Just a quick order was first time so don't have much to said. I have try food in person and is very good place very clean

Thumbnail of user terryc2560
Massachusetts
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

I don't see the need for providing an email. I prefer not to share that information and hope you don't spam me or sell my address.

Thumbnail of user maximillanz
New Hampshire
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Finally tried the chicken momos and they were great.
The Naan was good as well. Best fresh. And they cut it for you. I got it with the intention of using with my shishkabobs.

Reason I chose this business:

Convenience

Thumbnail of user stevet1018
Massachusetts
1 review
0 helpful votes
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August 4th, 2024
Verified purchase
• Updated review

The meal was delivered to the wrong house so we had to start from scratch and if I hadn't called to inquire, I never would have known. You should let customers track order.

They called the restaurant right away but when they learned it had already been delivered they said I needed to call the restaurant directly to deal with it. Not great customer service!

Reason I chose this business:

This was the only delivery option this restaurant had. Would not use again.

Service
Great and easy to use the app
December 17th, 2021
Verified purchase
• Previous review
Thumbnail of user lexih31
Massachusetts
1 review
0 helpful votes
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August 31st, 2024
Verified purchase
• Updated review

It's really dishonest to be advertising a certain price at checkout and then charge more than that to my card.

Reason I chose this business:

Only choice for online ordering from this store.

Easy and fast
April 10th, 2022
Verified purchase
• Previous review
Thumbnail of user jot243
Virginia
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

My sub was as specifically asked for with ample meat and the wings were delicious. Reliable and tasty.

Thumbnail of user scottv870
Massachusetts
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Pretty decent order process but the format of the website should be better optimized for a smartphone browser.

Reason I chose this business:

It was what was used by the restaurant I’m ordering from

Thumbnail of user sarahq731
Massachusetts
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

After my last use, my credit card number was compromised and I had to get a new one. Hope I have better luck this time.

Reason I chose this business:

This restaurant only take Grabull for take out orders

Thumbnail of user erico892
Massachusetts
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Order placed at 6:10. Food arrived at 7:50. Restaurant is 18 minutes away.

If your kitchen is over an hour behind, turn off online ordering.

Thumbnail of user jordanw478
Massachusetts
1 review
0 helpful votes
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August 8th, 2024
Verified purchase
• Updated review

Delivery person came right to our room in the office building & was very courteous & came at the EXACT time we placed the advance order for! Worked perfectly!

Almost perfect
June 12th, 2023
Verified purchase
• Previous review

Worked extremely well except Grabull didn't allow for beverages to be added to restaurant still needed to be called.

Reason I chose this business:

Only choice for this restaurant

Thumbnail of user nothanks.
California
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

I ordered at 9, they closed at 10. I didn't hear anything by 10:10 so I called, food was delivered shortly after but it was cold. I had to throw the curly fries in my toaster over and microwave the pizza a little.

Reason I chose this business:

I didn’t choose Grabull. I wanted to try this restaurant and Grabull is what they use for delivery.

Thumbnail of user selenar5
Massachusetts
3 reviews
1 helpful vote
  • Send Message
October 30th, 2024
Verified purchase
• Updated review

Frist time using seems simple...Until! Are you kidding you want as simple quick message but it has to be 25 or more words

Reason I chose this business:

Thats what the restaurant uses for delivery

Woohoowoohoo
January 3rd, 2024
Verified purchase
• Previous review
Thumbnail of user whitneyt134
Massachusetts
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

I would like to tip the driver in person, but there is no place to say that. I don't want him to think I won't tip him, and I have heard from drivers that some delivery apps scoop their tips.

Reason I chose this business:

On Penang website, only choice there.

Thumbnail of user beverlyb1317
New York
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Easy once I got the hang of it. Convenient for ordering outside of regular business hours. Appreciated!

Reason I chose this business:

I wanted to place the order before I went to bed and the Bagelicious is closed.

Thumbnail of user davidm11687
Massachusetts
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Very easy. I wanted to try the place now that I'm new to the area and it felt like the right time. I love shawarma. I love shawarma because the avengers love shawarma.

Thumbnail of user colew111
Massachusetts
1 review
0 helpful votes
  • Send Message
July 10th, 2024
Verified purchase

I shouldn't need to enter email. Worried about marketing. UI pretty jenk. You should charge a flat subscription fee to the restaurant instead of skimming a service fee off each order if you actually want to "support" them.

Reason I chose this business:

Only option

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Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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