• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.4%
Positive
1,400
Neutral
245
Negative
211
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,637)

Rating

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Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user stephaniej365
Massachusetts
1 review
0 helpful votes
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October 20th, 2024
Verified purchase
• Updated review

I always use this tool to order from some of my favorite restaurants, and this is the only one representing the actual menu from the restaurant.

Excellent resource and easy to use
December 6th, 2023
Verified purchase
• Previous review
Thumbnail of user andya374
Massachusetts
1 review
0 helpful votes
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October 2nd, 2024
Verified purchase

The process Quick and painless… like ripping off a band-aid. The food I received was worth the trouble.

Reason I chose this business:

Love Theo’s Pizza

Thumbnail of user craigl701
Massachusetts
1 review
0 helpful votes
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September 22nd, 2024
Verified purchase

Slow and clunky. It took forever to move forward after selecting my food to add my credit card and place the order

Reason I chose this business:

I had no choice

Thumbnail of user darrenf206
Massachusetts
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

You should really list your fees to the order up front, it's shady to include them without a clear disclaimer before you place your order.

Reason I chose this business:

Because I had to

Thumbnail of user helenm2708
Texas
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Online ordering was easy and no issues. Delivery time was accurate. Charge were correct. Food was delivered as ordered. Great food.

Reason I chose this business:

The restaurant uses Grabull for orders and delivery.

Thumbnail of user harsham16
New Hampshire
1 review
0 helpful votes
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October 5th, 2024
Verified purchase

Although it was easy enough to place an order, I found the UI substandard. I would like it to be better.

Thumbnail of user alicet507
New York
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Overall cheaper than Uber eats and seamless. Would be great to be able to view the cart before placing the order

Reason I chose this business:

Cost effective

Thumbnail of user jacobh970
Massachusetts
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

It was fine, nothing special, it was a standard ordering platform. Your review must be 50 characters

Reason I chose this business:

Cause the restaurant I ordered from only has Grabull

Thumbnail of user robertc10480
Massachusetts
1 review
0 helpful votes
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November 9th, 2024
Verified purchase
• Updated review

It was fine. I was able to place my order without any problem but I don't like to leave so many characters to leave a review

Not that easy to use first time
October 19th, 2024
Verified purchase
• Previous review

Not that easy to use first time. XxxxxxxxxxxxxxOooooooooo

Reason I chose this business:

It seemed like I was forced to use it to place my order. No real choice

Thumbnail of user irener509
California
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

Hard to select if we only wanted one kind of sauce (forced me to choose three sauces), but there was no space to choose one sauce

Thumbnail of user jimi1319
Massachusetts
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Bad UI/UX makes the forms extra difficult to use, bad mobile phone design makes the screens shift side to side. Invest in a better coder.

Reason I chose this business:

The restaurant I like uses it.

Thumbnail of user katieh825
Massachusetts
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The 20 dollar min was kind of annoying, but I understand. Maybe change it to 15 min? Also! Please get breadsticks!

Reason I chose this business:

Pizza place.

Thumbnail of user briand2889
New Hampshire
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

I have to re-enter my address and credit card every time I order even though I have entered my address into my profile.

Reason I chose this business:

Only option, defaulted from Resturant.

Thumbnail of user timothyc2693
Connecticut
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Works fine, not the smoothest online experience. Could be a bit more visually pleasing. Never causes me issues though.

Reason I chose this business:

Restaurant preference

Thumbnail of user matts2574
Massachusetts
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

Software is dated; need better input validations on various fields (e.g. Special instructions). Try using a react.js framework bb <3

Reason I chose this business:

Bc it was what the local pizza shop used.

Thumbnail of user tracyc1800
Massachusetts
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Thus far it seems fine. Will know once I pick up my order and be able to see if everything is correct

Reason I chose this business:

This is where the Himalayan Bistro website re-direct to in order for me to place my order

Thumbnail of user jesusm543
California
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Great. Quick fast and easy to use. No problems ordering. Hopefully all goes well when I pick up my food. Thank you.

Reason I chose this business:

It’s what was offered

Thumbnail of user guffs
Massachusetts
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Good pizza. Why a 50 character response? The process of writing a review is made worse by this. Leones is great.

Reason I chose this business:

I didn’t, this is the only platform leones uses for credit orders. The pizza was good grabull just won’t stop emailing me about this order you’re a third party pizza vendor shut up

Thumbnail of user froilang6
New Jersey
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Go see Alien Romulus. It's alright. Middle of the pack Alien movie. Alien and Aliens are tied for #1. Prometheus and Resurrection are at the bottom.

Reason I chose this business:

I had no choice.

Thumbnail of user peterg2076
Massachusetts
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I entered my order and when I went to check out, it prompted me to sign in. When I signed in, my order was erased and I had to recreate it all.

Reason I chose this business:

Restaurant uses it for their website.

Thumbnail of user suzanneu99
Massachusetts
1 review
0 helpful votes
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October 26th, 2024
Verified purchase

My order was left in a cold vestibule. My doorbell wasn't pushed nor a text sent notifying me. Only chance led me to find the order.

Thumbnail of user charlenel375
Massachusetts
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

So far so good hoping the pizza and sub are delicious and that the transaction goes thru without any issues. Thank you.

Thumbnail of user luisac145
New York
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

Not happy does not deliver more than 3 miles. I live in hyde park wouldn't deliver there not happy still need to go out

Reason I chose this business:

Was hoping to get delivery instead had to go out to get more than e miles

Thumbnail of user mattl476
Massachusetts
1 review
0 helpful votes
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September 8th, 2024
Verified purchase
• Updated review

The last time I ordered food through Grabull the driver picked it up and never delivered. I contacted Grabull and was ignored.

I'd loke to use more ILLEGAL CHARACTERS
June 3rd, 2022
Verified purchase
• Previous review
Thumbnail of user michaelg10496
Massachusetts
1 review
0 helpful votes
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November 4th, 2024
Verified purchase

I couldn't view my subtotal information, just my total. I would love to be able to see my taxes and fees and such!

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Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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