• Grabull

Grabull

Write a Review

Overview

Grabull has a rating of 4.1 stars from 8,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,401
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,639)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user michaelat54
Massachusetts
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Everything tasted great and was ready for me when I arrived.

Thumbnail of user lynnec352
New York
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

No experience with other services. Only use when i order food.

Reason I chose this business:

Restarant website prompted to order here.

Thumbnail of user antoinettet80
California
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

My first time ordering on this platform. So far it was easy to do.

Reason I chose this business:

Only platform used by the restaurant I want to order from.

Thumbnail of user deea291
California
1 review
0 helpful votes
  • Send Message
September 24th, 2024
Verified purchase

Easy to use but duplicates the order when clicked or selected onetime

Reason I chose this business:

I did not choose - It came up with the online order of the restaurant

Thumbnail of user harryo260
New Hampshire
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

Can not put down address. 1/2 has "illegal characters" in it.

Thumbnail of user anthonyv1211
Massachusetts
1 review
0 helpful votes
  • Send Message
September 20th, 2024
Verified purchase

Total doesn't refresh automatically and can't see how long until order is ready

Reason I chose this business:

Only choice with restaurant I like

Thumbnail of user marcyb98
Massachusetts
1 review
0 helpful votes
  • Send Message
September 23rd, 2024
Verified purchase

Never heard of it, but mela recommended link gave me confidence to proceed.

Reason I chose this business:

Mela recommended link caught my eye. Prefer to go as direct or supported by the business as possible.

Thumbnail of user angelam3504
New York
1 review
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

I'm disappointed. Service is unreliable and unprofessional.

Reason I chose this business:

It is the only way to place an online order

Service
Thumbnail of user janec1511
New Jersey
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

Easy to use, large selection of foods, always good food, thank you

Reason I chose this business:

Random selection via King’s Roast Beef

Thumbnail of user jillt444
Massachusetts
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

Great first time. Easy, clear ordering system. Will use again.

Reason I chose this business:

A restaurant uses it

Thumbnail of user shonellew1
Massachusetts
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Should include taxes and or fees at checkout, to see complete total.

Thumbnail of user jasonm3817
Massachusetts
1 review
0 helpful votes
  • Send Message
September 26th, 2024
Verified purchase

Great first time ordering with u guys and sure won't be my last

Reason I chose this business:

Another customer recommended you guys so I decided to order

Thumbnail of user ashutoshm8
Connecticut
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase
• Updated review

Good experience. Quick and easy. But no default may to specify spice level

Reason I chose this business:

Because restaurant supports it.

Was good
July 10th, 2024
Verified purchase
• Previous review

Was good. Easy to oder. Needs some good UI though. Didn't allow to reset password but use 1 time password.

Reason I chose this business:

Because merchent supports it

Thumbnail of user stephenm3393
Massachusetts
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

My card was declined initially. It would be nice if that did not happen.

Thumbnail of user richardc5276
Massachusetts
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Presentation of menu is confusing
Didn't have normal options like adding chicken to a salad

Reason I chose this business:

Restaurant website pointed here

Thumbnail of user michelled2807
Massachusetts
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

Seems just the same as all other delivery services - which is to say its fine.

Reason I chose this business:

It was linked as the only option from the restaurants website

Thumbnail of user nathanr673
New Hampshire
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

No problems so far, this is my first order. I wish there was more customization.

Reason I chose this business:

Because it was the restaurant's preferred choice.

Thumbnail of user matthewo503
California
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase
• Updated review

No nonsense easy to use. One of my favorite services. Love the discounts!

Reason I chose this business:

I WANT SUSHI

Good
September 4th, 2024
Verified purchase
• Previous review

Very reliable some typos can make it a bit confusing. Never any problems with pickup.

Good food is good
May 6th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Food that’s good is good

Thumbnail of user donaldh1616
Massachusetts
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

We'll see how delivery goes. So far so good. Depends how the order goes through.

Reason I chose this business:

Ease of ordering and delivery

Thumbnail of user briang2603
Massachusetts
1 review
0 helpful votes
  • Send Message
October 18th, 2024
Verified purchase
• Updated review

Followed instructions-very dependable -great service no problems

Great delivery
October 11th, 2024
Verified purchase
• Previous review

Driver was confused. I am on Carver Rd, NOT Carver Rd East but he recovered nicely

Thumbnail of user sarag1216
Massachusetts
1 review
0 helpful votes
  • Send Message
October 18th, 2024
Verified purchase

The website was easy to use and didn't randomly log me out while ordering

Reason I chose this business:

It was the default option for online ordering from this restaurant

Thumbnail of user jenq33
New York
1 review
0 helpful votes
  • Send Message
October 18th, 2024
Verified purchase

No problems! Easy to
Order and pay. Thank you very much for making it simple.

Reason I chose this business:

Service to my favorite restaurant

Thumbnail of user haydenb156
Massachusetts
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Nice to be able to check out as a guest! Easy to do that yes...

Reason I chose this business:

Used by my restaurant

Thumbnail of user bobbyer3
California
1 review
0 helpful votes
  • Send Message
September 1st, 2024
Verified purchase

Make order placing simpler. It is too annoying.
Why is this required?

Reason I chose this business:

I didn’t, it just came up on my screen.

Thumbnail of user rachelm1364
Massachusetts
2 reviews
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

There are no search bars anywhere that I can find. Can't search for restaurants by name, can't search for a dish either within a restaurant or between them. Huge downgrade in useability from other sites.

Reason I chose this business:

Because it's the one the restaurant I want to order from link to off its front page.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

How do I know I can trust these reviews about Grabull?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Grabull?