• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,401
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,639)

Rating

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Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user nicolel1986
Massachusetts
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

Some entries did not allow "add to cart" unless I selected a modification

Reason I chose this business:

Wanted to try this restaurant & I prefer to order online

Thumbnail of user darrylm292
Massachusetts
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

Difficult to navigate around all of the miscellaneous charges

Thumbnail of user hariml
Massachusetts
1 review
0 helpful votes
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August 18th, 2024
Verified purchase

The service was fast. And when I was there, the food was still hot.

Reason I chose this business:

The pizza savers had the service.

Thumbnail of user samanthac1261
California
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Easy to use application. Like the user friendly way the app works

Reason I chose this business:

It was the only way to order online

Thumbnail of user angeliqueb92
California
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Great and easy to place an order fast and secure checkout thank you

Thumbnail of user scotth3023
Connecticut
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

A 10 dollar delivery fee is a joke. Now I need more characters so I'm typing more.

Reason I chose this business:

Only option.

Thumbnail of user theresam1578
California
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Everything is good and tasty. No complaints from my family at all.

Reason I chose this business:

Fresh pizza

Thumbnail of user brianw1896
Massachusetts
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Best experience ever. I don't know why you require 50 characters for this, is this not enough?

Reason I chose this business:

My favorite restaurant uses it

Site works, gets my food to me
January 25th, 2024
Verified purchase
• Previous review
Food gets delivered to me, no notes A+
January 10th, 2024
Verified purchase
• Previous review
Reason I chose this business:

My favorite restaurant uses it

Never gets it wrong
October 8th, 2023
Verified purchase
• Previous review

Great place to order from, order is correct and quick

Everything works
June 17th, 2023
Verified purchase
• Previous review
Reason I chose this business:

The restaurant I like uses it

Easy to use, works well
December 9th, 2022
Verified purchase
• Previous review
Reason I chose this business:

My favorite restaurant uses it

Always order through this site, always gone smoothly
August 19th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I always order through this site for this restaurant

Asdfghjklz
March 17th, 2022
Verified purchase
• Previous review
Thumbnail of user lydiam413
California
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

Well anyways I was walking down the street and I thought to my-

Reason I chose this business:

Well anyways I was walking down the street and I-

Thumbnail of user kellyb2493
Massachusetts
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Seems nice and easy, clear ordering system. Wish all systems were this simple

Reason I chose this business:

The restaurant I want to order from is using this app

Thumbnail of user aje41
Maine
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

UI isn't bad, drop down are convenient. Error loading every time to "return to menu" because it keeps defaulting to the cart/checkout

Reason I chose this business:

Literally my only option. Only used for the one restaurant

Thumbnail of user jdm96
Virginia
1 review
0 helpful votes
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August 14th, 2024
Verified purchase
• Updated review

Service left me feeling uncomfortable about the security of the transaction.

Reason I chose this business:

It was the only option

It is OK
August 12th, 2024
Verified purchase
• Previous review

It is OK. It does not give me a comfortable feeling that my information is safe. The BB rating is F.

Reason I chose this business:

That was the only option at Holi in Bedford, MA

Thumbnail of user jennifersw
North Dakota
1 review
0 helpful votes
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July 30th, 2024
Verified purchase

My order has been ready when I arrive and it's been correct each time. Thanks for the convenience!

Reason I chose this business:

It's quick and easy.

Thumbnail of user alexs2603
New Hampshire
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

Fast and easy, just like ya mother (order today)………………. :)

Reason I chose this business:

Because I like the name

Thumbnail of user matthewh2518
Massachusetts
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

User friendly experience, ease of use and easy to set up account

Reason I chose this business:

Wasn't a choice but happy to use it

Thumbnail of user ericw2223
Massachusetts
1 review
0 helpful votes
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June 19th, 2024
Verified purchase
• Updated review

There are some rough edges in the ordering process, such as not being able to see the contents of past orders and entree descriptions not showing in the order item details popup.

Reason I chose this business:

It was the choice of the restaurant, silly!

The menu needs detailed descriptions on each item!
May 31st, 2024
Verified purchase
• Previous review

The menu needs detailed descriptions on each item! Please list what is in each item when adding them to the cart.

Reason I chose this business:

The restaurant's website linked to Grabull, so I assumed it was their top choice for ordering systems.

The system works pretty well, but I wish the menu included...
April 12th, 2024
Verified purchase
• Previous review

The system works pretty well, but I wish the menu included a lot more detail about each dish, and perhaps pictures.

Reason I chose this business:

The restaurant website linked to you for online ordering. (https://www.thehouseofkebab.com/)

Thumbnail of user lauran1099
New Jersey
1 review
0 helpful votes
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August 13th, 2024
Verified purchase
• Updated review

All good, Thanks. Why do I have to enter a min of 50 characters here?

Easy, Thanks
April 9th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Only option for online order for a specific restaurant.

Very easy thank you very much
July 6th, 2022
Verified purchase
• Previous review
Thumbnail of user charlenew400
Massachusetts
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Too complicated. Thank you. Fifty more characters to go so typing that…

Reason I chose this business:

Only way to order

Thumbnail of user tonid266
Connecticut
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I placed a breakfast order at 7:45 that was supposed to be delivered in 21 minutes. 2 hours later it still hadn't arrived. The restaurant told me they called 4x to have a driver come get my food. I will never order using this service again.

They were very rude and offered nothing for the inconvenience of literally never delivering my food.

Reason I chose this business:

It was the application the restaurant preferred to use so I used it.

Service
Thumbnail of user erice963
New Jersey
1 review
0 helpful votes
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August 12th, 2024
Verified purchase
• Updated review

Easy site to use, on-time delivery and the orders come as I want them

Order wasn't placed
July 24th, 2024
Verified purchase
• Previous review

I've never had an issue before, but the last order I placed, though confirmed by Grabull, was not received by the restaurant, and I had to resubmit it.

Easy site to use
July 24th, 2024
Verified purchase
• Previous review

It's an easy site to use, and I've never had an issue with deliveries, or receipts, or anything

Easy website
February 17th, 2023
Verified purchase
• Previous review

The website is easy to maneuver through, and quick...very user friendly.

Reason I chose this business:

The restaurant I was ordering from switched to Grabull from another site.

Thumbnail of user brandih291
California
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Easy to use the site to place the order. I was able to get what we wanted

Reason I chose this business:

Only choice

Thumbnail of user sams2186
California
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

More expensive than ordering from the store If I wasn't caring for someone at there house and unable to pick it up myself I wouldn't order

Thumbnail of user trevorm442
Massachusetts
1 review
0 helpful votes
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August 10th, 2024
Verified purchase

Picked up my food and it was ready and hot. It was exactly what it ordered

Thumbnail of user samuelg642
New Hampshire
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

The site is not as user friendly as it could be. For example, looking for pepperoni pizza, it is not my first guess to click on cheese and edit that. It would be better if there were more pizza options.

Reason I chose this business:

I had no choice.

Thumbnail of user zacharyp383
Florida
1 review
0 helpful votes
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August 9th, 2024
Verified purchase

Order was extremely easy and able to make changes to each item

Reason I chose this business:

Ken's healthy delights

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Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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