• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,403
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,642)

Rating

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Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user bruces1106
Virginia
1 review
0 helpful votes
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June 30th, 2024
Verified purchase
• Updated review

I cant see the itemized coating on the "order page". There are fees added that were secret. Not cool.

I ordered. Food was there when I went to pick it up
April 8th, 2024
Verified purchase
• Previous review

System working as designed! Food ordered, made, and was available for my pickup.

Reason I chose this business:

I didn't know I had a choice!

The tip is added automatically but you can't see it...
July 1st, 2023
Verified purchase
• Previous review

The tip is added automatically but you can't see it in an itemized list when you go to check out. It is like a trick. Who is being tipped on a takeout order?

Reason I chose this business:

That is what the restaurant uses to do takeout orders.

Please save my CC info!
May 6th, 2023
Verified purchase
• Previous review
Thumbnail of user nicholeg86
Connecticut
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

Thank you for making this experience so easy, except for the survey part

Reason I chose this business:

We wanted kings

Good thank you
May 19th, 2022
Verified purchase
• Previous review
Thumbnail of user morgana188
Maine
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Easy to use and very easy to add instructions i will use again

Thumbnail of user mjc71
Massachusetts
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

It was really really really really truly really really great!

Reason I chose this business:

Convenience on Google

Thumbnail of user dougb804
Maine
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

You should be able to review what we ordered in our car and it doesn't give us that option

Thumbnail of user mattheww1805
Indiana
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

Clunky website. Received error message after submitting..

Thumbnail of user wadey19
Connecticut
1 review
0 helpful votes
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July 26th, 2024
Verified purchase
• Updated review

They did a great job and always do really. Food was tasty and on time...loved it.

Pretty good service
July 19th, 2024
Verified purchase
• Previous review

Used them a few times...always reliable. Good choice when I'm at the office.

Reason I chose this business:

Used them in the past.

Thumbnail of user ernestob84
California
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Card got declined and had to call to get approval. Once card was accepted, it was easy.

Reason I chose this business:

Ordering food

Thumbnail of user junes473
New Jersey
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase
• Updated review

The menu is clearly laid out and the reaction time of the site is strong.

Items forgotten
June 17th, 2024
Verified purchase
• Previous review

They called to ask us for more money and then forgot to bring two items

Reason I chose this business:

That is the service they promoted

Thumbnail of user thomasc3814
Massachusetts
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

So far I am satisfied with this online ordering app. This is my first time using it.

Reason I chose this business:

So I could order from El Mexsal online

Thumbnail of user edwardb1520
Massachusetts
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase
• Updated review

I dont want to do this I dont want to do this I dont want to do this

Not allowed to type in two conditions (e.g. Chicken...
May 8th, 2024
Verified purchase
• Previous review

Not allowed to type in two conditions (e.g. Chicken AND medium spice)

Wouldn't let me check spice level after checking chicken...
June 16th, 2023
Verified purchase
• Previous review

Wouldn't let me check spice level after checking chicken etc.

OK, but wouldn't let me select spiciness on one item
June 2nd, 2023
Verified purchase
• Previous review
Thumbnail of user simont238
Massachusetts
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

This site times out too quickly. I had to re-order everything. Very annoying.

Reason I chose this business:

Its what the restaurant website uses.

Thumbnail of user rickyp239
Rhode Island
1 review
0 helpful votes
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August 3rd, 2024
Verified purchase

It was very streamline and fast. Had no problem finding what i wanted

Reason I chose this business:

The service chose for me =P

Thumbnail of user darrinw80
Massachusetts
2 reviews
0 helpful votes
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July 30th, 2024
Verified purchase

First time. So far so good. Would not let me enter a half address.

Reason I chose this business:

It was AK’s default online method.

Thumbnail of user stacys886
California
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

It was easy to order and pay for my meal and receive an email notification when my meal was ready

Reason I chose this business:

Quick and easy

Thumbnail of user josephl2668
Connecticut
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

I cant right click to paste my username/password from my password manager

Thumbnail of user judyt862
Massachusetts
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Good i find this site easy to navigate to find what I wanted to order.

Thumbnail of user stevem3805
California
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

No one rang the doorbell so food was cold when he found out of was left on porch

Thumbnail of user scottr1689
Massachusetts
1 review
0 helpful votes
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August 1st, 2024
Verified purchase
• Updated review

Quick, orderly and useful. I use it every time to get my Indian food.

Reason I chose this business:

Love the food from Holi

Nice and easy
December 28th, 2021
Verified purchase
• Previous review
Thumbnail of user melissaa1833
Maine
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Great experience so far can't wait to try the food. We are visiting from Maine.

Reason I chose this business:

Insisting and yiur food looked the best

Thumbnail of user sophiap415
New Jersey
1 review
0 helpful votes
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August 2nd, 2024
Verified purchase

Easy process, I wish that they had better descriptions for items.

Thumbnail of user sheilak385
North Dakota
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Not sure never used before, so i am not sure what to say, thanks

Reason I chose this business:

I was at work and wanted to pick up on my way home

Thumbnail of user jarodl11
Massachusetts
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Simple and easy. I could quickly find what i wanted and order

Reason I chose this business:

Menu on cooks window

Thumbnail of user benjamins1035
Massachusetts
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Nice website thanks - everything works fast - easy to navigate the menu on my laptop

Reason I chose this business:

My local restaurant uses this service, probably for good reason

Thumbnail of user vincieb1
Maryland
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

Easy to use! Fast. Highly recommend this site for ordering delivery!

Reason I chose this business:

I had to when I wanted to place an order

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Company Representative

Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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