• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,406
Neutral
246
Negative
211
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,651)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user judyl711
Connecticut
1 review
0 helpful votes
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June 16th, 2024
Verified purchase
• Updated review

Everything is clear and concise. All items were listed with exactly what was included.

Reason I chose this business:

Have used Grabull before.

Easy to order and quick delivery
April 14th, 2024
Verified purchase
• Previous review
Reason I chose this business:

I have used Grabull before.

Only my second order but so far the site was easy to...
March 31st, 2024
Verified purchase
• Previous review

Only my second order but so far the site was easy to navigate and food arrived before scheduled.

Reason I chose this business:

Used before

Quick and easy
March 3rd, 2024
Verified purchase
• Previous review
The website was easy to navigate
July 5th, 2022
Verified purchase
• Previous review
Thumbnail of user alejandrar134
California
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Easy to navigate website and ordering layout. Convenient!

Reason I chose this business:

It was offered with Yelp for online orders

Thumbnail of user marys4712
Massachusetts
1 review
0 helpful votes
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June 16th, 2024
Verified purchase
• Updated review

Easy to use website and great food! Have had meals from Cafe India many times.

Reason I chose this business:

Love the menu

Easy-to-use ordering process
March 20th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Wanted India food from Cafe India

Ease of ordering
June 24th, 2023
Verified purchase
• Previous review

Ease of ordering - great food

Reason I chose this business:

Love the menu!

Great food, Great service
May 21st, 2023
Verified purchase
• Previous review

So easy to order - a breeze! Using Grabull is so clear,so easy and allows customization of order.

Reason I chose this business:

Son's family loves Cafe of India's food, as do we.

Great ease of ordering
March 31st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Daughter-in-law LOVES Cafe of India

Very easy to order online, and food is always great
February 25th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Son loves your menu.

Grabull, and it's association with Cafe India in Maynard, has been great
May 21st, 2022
Verified purchase
• Previous review

Terrifically simple way of ordering; ordering online is great, order is ready when asked for, I always choose pickup, everyone at Cafe of India so welcoming and pleasant when i go to pick up.

Reason I chose this business:

Need to bring lunch to a friend

Quality
Thumbnail of user owaisa12
Mongolia
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Charged me a extra 2 dollars for some reason just thought that was weird

Thumbnail of user kevins2390
Massachusetts
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

Thank you all!
We've always had a good experience ordering from Alamo here!

Reason I chose this business:

Alamo Medford

Thank you all!
March 18th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alamo Roast beef and Seafood.

Thumbnail of user patricks2003
Massachusetts
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Nice ordering experience, easy and intuitive. Great selection

Thumbnail of user kimf968
California
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I would like it much better if I was not forced to write a complex answer to a survey before I can see when my food will be ready.

Reason I chose this business:

It happened to be associated with the place i wanted to order dinner

Thumbnail of user jonathanb1870
Massachusetts
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was easy and simple to place my order and pay and pick up the food!

Reason I chose this business:

Restaurant website

Thumbnail of user williamo1359
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

N/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a

Thumbnail of user daniellea520
Massachusetts
1 review
0 helpful votes
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June 11th, 2024
Verified purchase
• Updated review

I can't see the breakdown of the total amount before submitting. Please fix that.

I used the back arrow to double check my cart before...
April 2nd, 2023
Verified purchase
• Previous review

I used the back arrow to double check my cart before finishing checkout, but that wiped my cart, making me have to select all items a second time. Cart should be shown when you're checking out.

Thumbnail of user bellem41
Massachusetts
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Thank you that was quick and reliable. I am hungry can't wait to eat it

Thumbnail of user peterm3378
Massachusetts
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Excellent easy to use and quick service food is hot when it arrives

Thumbnail of user carolined391
Massachusetts
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Easy! And could accommodate the delivery schedule that was required

Reason I chose this business:

Because the pizza shop uses them for delivery

Thumbnail of user ceciliaq21
New York
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na NA na na na na

Thumbnail of user shawnm1346
Massachusetts
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Thank you. Was easy. Just wish it had a confirm price page after you add tip and it displayed total
Price before processing

Thumbnail of user zhengpingh
Virginia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Good web site. Very responsive web site. Enjoyed using it. Will see the deliver service.

Reason I chose this business:

Available on restaurant web site.

Thumbnail of user brittanys1027
Massachusetts
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Easy to use, convenient, not a bunch of fees
Access to restaurants that are not on other apps.

Reason I chose this business:

Had to pay with credit card
Easier to do on app then on phone with restaurant

Thumbnail of user marinav97
Massachusetts
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

The menu was easy to use, but I think it could have used some more pictures.

Thumbnail of user connieb1052
California
2 reviews
0 helpful votes
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June 12th, 2024
Verified purchase

Real easy and quick the order was ready quickly with no waiting

Reason I chose this business:

Pho Ivy uses grabull

Thumbnail of user tomg1483
Massachusetts
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Placed an order on restaurant website linked me to Grabull, received confirmation, drove 20 minutes to find out they received order, had to wait 20 minutes for to be prepared and then call to get refund from Grabull and the answer given was "They never answer the phone" and still waiting for refund NEVER Again when I see Grabull I will move onto the old fashion way using the phone

Again if I could a ZERO i would

Reason I chose this business:

Was on restaurant website and was a horrible experience

Service
Thumbnail of user lk264
Massachusetts
1 review
0 helpful votes
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May 4th, 2024
Verified purchase

Ordered takeout and asked for it to be delivered to our side door. Food was dropped off at a different spot, without any notification that it been delivered

Thumbnail of user faric2
GB
1 review
0 helpful votes
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May 5th, 2024
Verified purchase

There is no way to contact a delivery driver without calling customer service which is weird because there is no way to track either. But it worked out

Service
Thumbnail of user inp6
Massachusetts
1 review
0 helpful votes
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May 8th, 2024
Verified purchase
• Updated review

Grabull forgot to send a LARGE ORDER request to the restaurant (LEONE's). We ordered ahead of time (we placed the order the day before the delivery). Sadly, this mistake resulted in many teachers missing their lunch in celebration of TEACHER APPRECIATION WEEK. It was embarrassing and disappointing, and I felt bad for the restaurant because it was not their fault. It was Grabull's fault for forgetting to send over the order. And there was no attempt from Grabull to make up for the huge mistake or take responsibility for the mistake.

They went through the motions, assuring us the order was on its way. Sadly, they never took responsibility for making the mistake they made. Very disappointing business practice.

Reason I chose this business:

Grabull was the only option we had. We will think twice before using Grabull again.

Service
TIP Problem
May 8th, 2023
Verified purchase
• Previous review

When I received the over, the Driver showed me my receipt which showed my TIP ($40+). But she assured me that she received NO TIP, so I paid her a tip on top of what I ALREADY PAID to Grabull. Grabull must figure out a way to get TIPS to the delivery driver. It seems like Grabull is scamming us via the TIP.

Reason I chose this business:

Seemed like only option

Easy & straight forward
May 6th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Seemed like only option

Thumbnail of user alisonh437
Connecticut
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

I clicked "edit items" to edit the items in my cart and all my items disappeared and had to be re-entered. Not pleased.

Reason I chose this business:

It was the restaurant’s app of choice.

Thumbnail of user darantc
California
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

Great use very fast much fun all the things 10/10 would recommend

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Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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