Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
Super easy, straightforward experience. Ordering made simple :)
Easy to order for hungry people who like different toppings
Followed everything we asked, and they have a great burger!
Everything went well. It was easy to place the deer. The pizza was delivered in a timely manner. The delivery person was friendly and pleasant. No problems.
Stop automatically setting the tip at 15%. These are TO GO orders and there is no service provided so why do you expect a tip on overpriced food? Set the tip to none and people can select the 15% if they want to tip. Not the other way around
Just a quick order was first time so don't have much to said. I have try food in person and is very good place very clean
The online process was easy. I haven't picked up my order so it hard to judge final results
Never had an issues with the processing or picking up when used this platform
Was very easy to navigate and processed information quickly.
Software is dated; need better input validations on various fields (e.g. Special instructions). Try using a react.js framework bb <3
And our selections were correct. The amount of food for each of us made for 2 meals!
The date for a CC said format was mm/yy but when I entered in that format, the / was not a permitted character. It appears to only except numeric. Either the code should be corrected to accept in the format that the site indicates, or the format that the site indicates should result in the code being corrected to allow for a forward SLASH
I went to pick up the order and the establishment said they never received it. So I had to wait until they prepared everything. I showed them the receipt and they didn't charge me but it was annoying that they did not receive the order.
Some options i couldnt add
Have to type 50 characters in order to submit
It was confusing to add a note or edit after I already placed an item in my cart
I like to see what im ordering.pictures of plates would help.
Easy to use and very fast process, I can choose multiple option here
Order process was easy and user friendly for a first time user.
I couldn't view my subtotal information, just my total. I would love to be able to see my taxes and fees and such!
Hope it works! It was easy not sure it's time to evaluate yet- why do I need to write so much?
Credit card entry form wasn't recognized by my computer as a CC entry form so I had to type things in manually. The menu was a ain to navigate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members