Grabull

Driver felt it was ok to demand I hurry down down but called back 30 seconds later to complain I was taking too long. I exited to see him leaving my delivery three houses down. When I yelled down the street he told me "you $#*!" because he read the address wrong. Charming last message to me was, "$#*! you fatass". I appreciated that.

Well i'm unsure if this review is about the food or the go between order service, grabull allowed me to customize my order to my liking, and add notes to ensure my order would be correct, The smothered chicken was more like baked chicken, it surely wasn't in any form of sauce nor gravy.
There was no butter with the waffles, who has waffles without butter?
Wth, to top it off we had no butter at home. The syrup was too thin, and no flavor what so ever.

The driver called me and said my food was delivered, but then mentioned an address next door. I told him it was not my address but he had already driven away. I tried to retrieve it from other address but could not enter building. In the end, I was left to recover my delivery.

We had the breaded chicken patty on sourdough. It was delicious, but we got NONE of the condiments we requested, even though they were listed on our receipt. We also asked for potato salad in one of the combos but got fries instead, and the potato salad again was listed on the receipt. But delivery was fairly quick, even though the app said it would be 50 minutes. But we were only a few blocks away at a hotel and the food was piping hot when it arrived.

My favorite Indian cuisine restaurant uses Grabull and this was my first time experiencing this site. Menu looks clean and easy to navigate on the site and I ordered within minutes. Description of the dishes are also provided on the website. Can't be upset about the experience I had, 10/10 would recommend!

You need to show that there is a fee for the service before charging my credit card. There was no mention of a fee nor did it show the total with a fee for placing the order. I will never use this again.

For a restaurant menu on line it's nice to list the menu items but photographs of them would help a LOT to see what the food looks like.

Overall I was happy using Grabull: was able to enter and edit my order easily, and the order was delivered right on time. I dinged it one star for a couple of reasons:

1. I could not easily determine what additional fees were being added to the subtotal beyond tax, tip, and "convenience fee" until after I paid the total.

2. There was no status update or tracking while the meal was being prepared and delivered.

Otherwise the app is pretty good.

Last time a person delivering food called me and DEMANDED a tip. She/he conditioned delivering food on receiving a tip. While I refused, she/he advised me to change the delivery company.
Please note that I pay a delivery fee every time. I would be grateful for changing the policy. This situation was troubling.

Easy to order, but would be better if the restaurant had pictures of the food items.

Website seems kind of not intuitive; kept deleting out my information and there's no way to add coupons in AFTER you're done ordering & actually *know* the total to be able to select the right option (via coupon eligibility requirements); also, there's no way to see how they're calculating the total ahead of time, with NO breakdown of costs pre-submission to be seen, just a sudden new checkout option with a total that's mysteriously a great deal higher than the price of your menu item itself that's listed herein. Grammar and spelling mistakes are ALSO present throughout the site & ought to be remedied... for the sake of professionalism, if nothing else.

We ordered take out futon this restaurant. Food was ready when we got there. However the food was mediocre at best. Chili chicken and Gobi Manchurian was very ketchupy. The tikka masala was the only decent dish. Super mild which worked well for my kids and husband who dont care for super spicy food.

The app has a glitch that doesn't let you see/add the credit card expiry. Data saved in the account cannot be used to checkout in the website.

Food was very tasty, but the fish curry was unrecognizable as it had 5 tiny bits of fish in the sauce. I emailed restaurant as it certainly wasn't worth the price, but haven't heard back yet. Hoping this was an unusual error that they can remedy.

I went to pick up my online order after 25 minutes but the restaurant took 3 tries going to the back to look it up and asking for more info from my email receipt before they found it. After that they sent the order to the kitchen and I had to wait another 30 minutes.

An impressive example of the gig economy! I was very impressed with how easy the pickup and deliver were to schedule, the updates at key steps along the way, and how quickly the whole job was accomplished.

I had everything ready in my cart then my session expired in less than a couple of minutes while i got my wallet out. Then my whole cart disappeared and I had to reorder everything and enter the card info in again. I also kept having to select pick up because it automatically corrected to delivery 3 times

Site is hard to navigate, the menu is incomplete so comments had to be used for regular selections. Once the order is placed there is no way to check order status. This is a clunky website that's primary function is to take the payment. I needed a second order and skipped this process and called the restaurant directly. I'd hate to see a local restaurant pay money because I used this site again.

I tried to place an order and wasn't sure if it went through. I then checked my email and found no receipt, so I assumed the order was not place. A few days later, I checked my email and found the receipt. Upon calling customer service, they informed me there was no recourse for their delayed confirmation of the order. I was charged for a meal I did not know was ordered till days later.

Ordering experience was smooth, until my bank denied the charge as fraud. Perhaps some work needs to be done to establish Grabull as a trusted site so that major banks don't see Grabull charges as fraud?

Food was a half hour late and delivery people did not read delivery instructions to knock and leave food at the back door (there is even a sign at the front door stating that it is not used). Delivery person called me and didn't leave food at the back door even after I verbally requested that he do so. Food was lukewarm.

Used Grabull to order Indian food. It worked well. The food was as ordered even with the special modifications that we asked for. About the only issue is that the on-line menu is not exactly like the menu on the restaurant web site, so you may have to search a bit to find what you need. Otherwise, it was great.