• Grabull

Grabull

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Overview

Grabull has a rating of 4.1 stars from 8,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grabull most frequently mention great service, credit card, and good experience. Grabull ranks 2nd among Food Delivery sites.

  • Quality
    37

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 75.5%
Positive
1,400
Neutral
245
Negative
210
How would you rate Grabull?
Top Positive Review

“Stop spamming me with surveys”

Zander K.
9/29/24

The service worked. Stop asking for feedback by default and be prepared to address problems as they are reported. My god I don't understand why these days every single basic online service automatically shoots me a "how did we do" email. It's extremely annoying and makes me want to not use it.

Top Critical Review

“After half an hour with no driver being sent we went and picked up our order.”

Katherine K.
9/1/24

The web site is fine except that the interface doesn't mesh well with my password manager. But I didn't get my food delivered. The restaurant said there was no driver so we went and picked it up instead.

Reviews (8,638)

Rating

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Other

Reviews that mention popular keywords

credit card (140) place order (74) order food (48) menu items (48) delivery person (26) web site (23) delivery fee (25) delivery time (28)
Thumbnail of user danh1652
Connecticut
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

It's okay, but there was an issue with an item that held us up. A classic fried dough does not come with a stuffing, but we had to choose a stuffing in order to proceed with our order.

Reason I chose this business:

I didn't. It was the only option.

Thumbnail of user damaina1
Massachusetts
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

Site functionality is subpar, business did not fulfill special instructions and my order was incorrect as a result.

Reason I chose this business:

Default option provided, will avoid using in the future.

Thumbnail of user andreww2448
District of Columbia
1 review
0 helpful votes
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October 9th, 2024
Verified purchase

The food from Nick's is great. Grabull leaves something to be desired in terms of password access/updating.

Reason I chose this business:

Because you're the only way to purchase from Nick's online, which apparently used to use Slice. I do like that your fees are lower than Slice's.

Thumbnail of user darrels70
Oregon
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

Would be nice to share a group order so each person can add what they want. Mendocino Farms does this.

Thumbnail of user kellyd2226
New Hampshire
1 review
0 helpful votes
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October 18th, 2024
Verified purchase

Almost every time I have used Grabull my credit card gets hacked. Trying again and really hoping it doesn't happen.

Reason I chose this business:

Restaurant uses it for online ordering

Thumbnail of user dennism2518
Massachusetts
1 review
0 helpful votes
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July 19th, 2024
Verified purchase

The ordering is very basic, but alo confusing. There were items that required a choice where one wasn't wanted (plain naan for example tried to make the customer choose toppings).

Reason I chose this business:

It was the default ordering system for the restaurant

Thumbnail of user jackm1936
North Dakota
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Was good and easy, except full menu didn't show until I refreshed the page (one submenu ended at 8 items when there were actually 10)

Reason I chose this business:

It's what the restaurant in question uses

Thumbnail of user nickyc65
Massachusetts
1 review
0 helpful votes
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August 30th, 2024
Verified purchase

Some items are not available through the grabull menu that are available at the restaurant. Frustrating.

Reason I chose this business:

Forced to by restaurants online order feature

Thumbnail of user priscillaa159
New Jersey
1 review
0 helpful votes
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September 16th, 2024
Verified purchase
• Updated review

Good food, nice drivers. No complaints.
The food from my local resturants and bakeries are good. I always try to supprot lical businesses

Great
August 28th, 2024
Verified purchase
• Previous review

No problems with delivery. My food is always delivered hot and the drivers are great

Reason I chose this business:

Regular customer

Thumbnail of user maryl4592
Massachusetts
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Easy to use. Could do without asking to round up the bill. Would rather rate without having to comment, too.

Thumbnail of user amym3696
Connecticut
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

I was getting my hair done and wanted pizza SO bad. I was able to order from the pizza place next door and pick it up when my hair was done

Reason I chose this business:

It was the default ordering platform for this particular restaurant

Thumbnail of user kenc986
Massachusetts
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

The app is easy to use, but I like to talk to the restaurant, so I'm hoping everything works out and we get a good pizza!

Reason I chose this business:

The restaurant uses it…

Thumbnail of user andyw699
Massachusetts
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

Grabull is the worat food ordering system i use. I only use it to support a local restaurant that i like.

Thumbnail of user theodoreb263
Massachusetts
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

My phone froze and crashed while trying to place an order, never had that happen before on any other website

Thumbnail of user tinar594
California
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase
• Updated review

Very satisfied with the ordering and restaurant service. Appreciate how easy it is to order on Grabull.

Reason I chose this business:

Work lunch.

Love Grabull!
March 15th, 2024
Verified purchase
• Previous review

Love Grabull! Ordering is always so easy.

Reason I chose this business:

Work lunch.

Always easy to order on Grabull
December 12th, 2023
Verified purchase
• Previous review

Always easy to order on Grabull. Thank you!

Reason I chose this business:

Work dinner meeting.

Love Grabull!
September 14th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Work lunch,

Awesome Service
September 7th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Work lunch meeting.

Easiest ordering site
August 23rd, 2023
Verified purchase
• Previous review

Easiest ordering site. Love it!

Reason I chose this business:

Work dinner.

Very easy ordering sight
June 28th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Dinner meeting.

Love how easy it is to order on Grabull
June 14th, 2023
Verified purchase
• Previous review

Love how easy it is to order on Grabull. Thank you!

Reason I chose this business:

Work dinner meeting.

Easiest ordering site I've ever used
April 19th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Work lunch.

Always easy to place on order on Grabull
February 16th, 2023
Verified purchase
• Previous review

Always easy to place on order on Grabull. Appreciate the service.

Reason I chose this business:

Work dinner.

Always easy to order on Grabuull
October 14th, 2022
Verified purchase
• Previous review

Always easy to order on Grabuull. Appreciate the service.

Reason I chose this business:

Work lunch.

Great ordering site!
September 2nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Work lunch.

Always easy to order food for a work meeting
July 11th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Work meeting.

It is easy to edit a re-order to place a new order
May 18th, 2022
Verified purchase
• Previous review

It is easy to edit a re-order to place a new order. Love it!

Reason I chose this business:

Work dinner meeting.

Very easy ordering site and all details clearly displayed
May 5th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Work lunch.

Outstanding Service!
April 27th, 2022
Verified purchase
• Previous review

Ordering site is user friendly. Restaurant completes and packs food for easy carry out.

Reason I chose this business:

Buying dinner for a co-worker.

Grabull makes ordering easy
April 27th, 2022
Verified purchase
• Previous review

Grabull makes ordering easy. Appreciate the convenience.

Reason I chose this business:

Work dinner meeting.

Easy to use ordering site
March 18th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Work lunch.

User friendly website
March 17th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Ordering food for work lunch.

Almost perfect ordering experience but I had to place...
January 6th, 2022
Verified purchase
• Previous review

Almost perfect ordering experience but I had to place the order as a guest because the "forgot my password" link did not send me a reset code. That was the only hiccup.

Reason I chose this business:

Work dinner meeting. Our physicians like your restaurant.

Thumbnail of user daveg2132
California
1 review
0 helpful votes
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November 6th, 2024
Verified purchase

This app is a $#*!ing pain in the $#*! and have to keep on typing to make it happy. So $#*! off!

Thumbnail of user carinm16
Connecticut
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

Can't complain. Got the food in a timely fashion.There's just nothing that matters more for a service like this.

Reason I chose this business:

I wanted a quick, reliable pickup process for my food.

Thumbnail of user susanstefanl
Massachusetts
2 reviews
0 helpful votes
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September 19th, 2024
Verified purchase

It's fine now but I would rather wait to review until I see if the food is waiting as promised.

Thumbnail of user deborahd2405
New Hampshire
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

Why do i have to rate you just to place an order and also use a set number of characters

Reason I chose this business:

It was how i was able to place an online order

Thumbnail of user asiaa37
California
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

It is easy to use. I would prefer the option to pay cash at pick up. Thank you so much

Reason I chose this business:

Jensai Sushi

Thumbnail of user michelef841
Massachusetts
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

It seems good so far. I will know more when I do the pick up in a few minutes

Reason I chose this business:

Wanted this food, and this was the option

Thumbnail of user marcol238
Massachusetts
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

Clunky but does the trick Such as me needing to enter at least 59 characters to submit my feedback.

Thumbnail of user maureenm1060
Massachusetts
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

Why was I charged a fee for a pick order? That is ridiculous and I'll never use you again

Thumbnail of user brendah3854
Massachusetts
1 review
0 helpful votes
  • Send Message
October 27th, 2024
Verified purchase

Easy to order and didn't gouge on the prices. Will have to wait for delivery before final opinion

Reason I chose this business:

Prices better for this restaurant than DoorDash

Thumbnail of user mariap3194
Massachusetts
1 review
0 helpful votes
  • Send Message
July 22nd, 2024
Verified purchase

I lost my cart when I signed up. :( and I'm annoyed that this question is requiring a longer reply to save.

Reason I chose this business:

Because it's what the restaurant I want to order from uses.

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Thumbnail of user piyushb1
Gb S.
Typically does not respond to reviews

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