Grandin Road

Spent 4 calls and got a customer service rep who agreed to refund my $. Done I. Thought. At 945 pm they call, I am asleep and the rep wants more info that I do not possess as this was picked up 3 weeks ago.
Will have to start dispute with my bank due to their poor service and inconvenient call. I had given him my email. This is a lot of $$. Never again

I bought 2 almost 500$ bar stools. One was new and the other was clearly a RETURN. The hardware was missing pieces and in a zip lock baggie. Scrapes and dents all over. What kind of business practice is this? I would maybe expect this from Wayfair…. But to spend this much and receive someone's returned item… not ok.

I receive the wisteria wreath as a gift. It is cheaply made, and looks pathetic. I looked at the catalog to see what the price was, and I was shocked at the cost of the wreath that is totally not worth it at all. That is why I reached out with this review and I reached out to the company who said they were going to replace it. I was informed I would receive a new wreath in 5 to 7 days. It has been over a month now and have not received the product. I would not purchase anything from this company.

Everything has been perfect from beginning to end. I ordered the Ava 93in sofa and the chair and a half ottoman and sure it took a few weeks for delivery, but pottery barn or west elm had projected delivery dates several months out. The guys who delivered it were great and respectful of my home, they wore booties in the house to set it up. The couch is so comfortable and the slipcover is amazing, it truly repels stains! I've brushed up against it with my hand that had blood on it or with a piece of food that fell and it just wipes away with a baby wipe! Customer service has been great, they honored their lowest price guarantee so I called back within 30 days of purchase about a lower price than what I paid being listed and they refunded me the difference! So far it's been almost 6 months and I'm beyond happy. Will continue to purchase furniture from here. Yes it's a little pricey but you get what you pay for and it's cheaper than pottery barn or west elm.

Purchased 8 outdoor rugs June 2019. We bring them indoors for storage from November to April. After two years they are all needing to be replaced. The color comes off and the corners fray and fade. Outside of one year warranty so Grandin Road basically said too bad.

I ordered a garland for my kitchen mantel. After waiting for 2 weeks, I got an email from Grandin that my return was processed. Made no sense because it had never been delivered to me. I never got it! I called and spoke with 2 different people and both said that UPS often sends back packages that are damaged. Really? I have received hundreds of UPS deliveries and it never happened before. No apology for the inconvenience and clearly no concern with customer satisfaction. Last time I support Grandin Road!

Looked like a great rocking chair- the paint did not hold up and now the chair is in horrible shape- GR does not stand behind their products- was told the warranty was for one year and I am passed that! No matter what, the chairs should never have become so unsightly- do not buy unless you can use indoors!
Submitting pic- be sure to tap on the photo so you can see the way the paint did not hold up.

Bought a Grandin Road Coir monogrammed bordered door mat in the fall and by Christmas it was wearing out quickly and the material was scattered all around our porch. And it's protected from the elements and and lightly stepped on! Good looking but very cheaply made/poor quality product. Don't buy it!

I got a catalog from Grandin Road which on the front stated free shipping and 20% off! I wanted to buy 2 very nice area rugs from them, but when I went to the cart, they charged me for shipping. When I called customer service to inquire, they said you only get one or the other. I understand if it's a very large items, but a rug is not! On sale should not negate free shipping, when you get a text first thing that says Free Shipping! The exclusions said nothing about rugs.

Ordered a coffee table that was "guaranteed" to be here by Xmas (2weeks after order date). 6 weeks later and it hasn't even been SHIPPED yet. Several emails, live chats and phone calls later (including a phone call demanding a supervisor) and still nothing. They keep saying "it's being moved to a different warehouse and will be shipped from there."
Okay but WHY can't ANYONE tell me when (at least approximately) that will happen?! Communication is awful, and I am extremely disappointed in this company. The best they have done so far is given a $50 credit toward my $500 order. After all this trouble it ought to be free if you ask me. I will update/add more reviews and this process continues because I will raise hell over it.

Unfortunately, there is not a store close to me so I called and asked about ordering and if the item isn't to my standards, would I be able to return and the answer was absolutely, so I placed the order got it quickly and of course it was not something we wanted to keep, which is where the problem starts.

Sure they absolutely said they would issue me a refund once they got the product back. That was the problem after 4 phone calls and a month NOTHING yet, so I finally had to call my credit card company (because if they don't pick it up they don't have to credit you - spoke to a manger before I called Chase and he did NOTHING but lip Service so don't bother buying anything from them, unless you want to keep it LOL

Placed an online order during a recent sale. After submitting order I noticed the shipping charges were higher than I expected and the taxes were double the sales tax rate in my area. Contacted Grandin Road customer services and was told shipping is calculated on original price, not sale prices. Wow, only company I know of to charge shipping on original prices, not actual prices. Was also told over taxation would have to go through billing department. After repeated calls, live chat and emails, still no response. Buyer beware!

I ordered some halloween stuff before I checked reviews, which is my fault, but let me tell you the corner spider webs are cheaply made and rip with any tension they are single use items. The skeleton spider still hasn't come and is now back ordered to october 20th. Which means I will not have it in time for halloween. This has been a poor experience with them for my first time I will not be shopping with them again. Save your money the items look cute but not worth the expense.

I ordered 4 planters from Grandinroad. They changed my order from 4 planters to 3 without prior notice. I asked to return one because I wanted to decorate with them in pairs. I was not allowed to return even though they changed my order without any communication. These were final sale but I wanted 4 and 3 wouldn't work. No return permitted even though they couldn't fulfill order.

This company is a total fraud! The "sales" are not sales but a bait and switch for when you get to checkout. Be careful they over tax, over charge for shipping, and change the original price of the item during the last minute at check out. It's unfortunate because they lost a buyer in me for trying to over charge an extra hundred dollars. Bad business model!

Not only they will charge your credit card double, saying is a hold and a purchase. But if an item is on back order, don't trust the date they supposed to restock, they don't talk Clear. Very expensive stuff bad customer service. What a shame!

Rude and incompetent. Bought a sofa from Grandin Road and paid for "white glove" service as we are in our 70's and the sofa is 84 inches and heavy leather. "White glove" means they set the sofa up. Well they left it on it's side and would not screw in the 6 legs and turn it over. Part missing for 1 of the wheels as well. Grandin Roadhas lodged a complaint with J. B. Hunt and are paying us to have someone come out and turn the sofa upright as J. B. Hunt REFUSED to send the driver and helper back k out and said we can wait 3-7 days til they can get around to it. If possible avoid this company. We will never purchase from Grandin Road again because this is who they use.

I ordered a desk the freight company sent someone to delivery that smashed the box around in top of that the desk that was purchased had a lot of scratched an imperfection the drawer was broken so I gave them a review however they feel like not posting it in their website attached is their response

Advertised a door mat as an outdoor mat. In no way was it an outdoor mat. I had to fight with them after 7 phone calls to not pay for return shipping. They removed my review. Misrepresentation and poor customer service will keep me away from them. I will stick with Wayfair

I ordered two decorative pillows from Grandin Road for $107, when delivered I examined the items that were not representative of the photos on the Grandin Road website. I immediately returned the items with the enclosed return label. I got an $82 credit. So $25 to inspect their junk. I wish I would have researched this company on sitejabber etc. I highly recommend you avoid this company like the plague!

I placed an order on a Saturday night and Grandin Road charged me 3 times on my credit card! I was told i would be refunded by Monday but my Bank states the money is still not put back! I have spoken to 3 Supervisors who claim the charges were reversed; However they were not!

Beautiful items, absolutely breathtaking but poorly made. Pineapple lights lost screws, tips on pineapples must have been eaten because they came off my pineapples. The door to the battery compartments came off. My purchase was 6 ( 3 yellow and 3 green). I was so sad and disappointed.
Second disappointment- two medium size flower pots black and white, green trim LASTED THE SUMMER and before I could take the plants outs and transport the flower pot inside CRACKS WERE ON TWO SIDES OF BOTH POTS.
Not giving up because of the uniqueness and charm but nor can I spend good money for a moment of pleasure.

I am all cracked up. And my proof is in my GRANDINROAD CREDIT CARD. I believed in your product

I don't like to write negative reviews but I feel that there is a serious misleading of the public that borders on a very dishonest business practice that would make very reluctant to deal with this company.
I started and order for some furniture that was advertised at 20 percent off but when I went in to the site they offered free shipping if you signed up with email and text. When I added the free shipping coupon the prices in the cart changed and the 20 percent discount went away and the cart was the same with the shipping charge. I find that very misleading marketing and am planning to report to the Better Business Bureau because that is not right. You either give free shipping or you don't. You should be manipulating the prices like that. Very disappointing business practice.