- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Grandin Road has a rating of 1.5 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grandin Road most frequently mention customer service, credit card, and free shipping problems. Grandin Road ranks 803rd among Home Decor sites.
Not to discount anyone else's experience, but I have ordered well over 10 items just over the last several weeks and have had nothing but a positive experience every time. Two items that were damaged upon arrival I submitted pictures of and was refunded wholly within 24 hours, they have also honored price adjustments. To be honest, sometimes the customer is not 100% right so I would take any negative reviews with a grain of salt.
Spent 4 calls and got a customer service rep who agreed to refund my $. Done I. Thought. At 945 pm they call, I am asleep and the rep wants more info that I do not possess as this was picked up 3 weeks ago. Will have to start dispute with my bank due to their poor service and inconvenient call. I had given him my email. This is a lot of $$. Never again
Beware TOADS appear very cute but are toxic critters. I'm here because for the SECOND time I've left a one star review on a product sold by GRAND TOAD and for the second time they refused my review. I'm 52, no cursing, just an honest clean detailed review. Yet GRAND TOAD says it doesn't fit their guidelines. GRAND TOAD's "guidelines" are obviously not allowing truthful reviews. They are deceptively hiding true reviews on their products. A company that knows their CRAP is way over priced for what it is and desperately trying to hide it! So dishonest! I noticed someone else here had their honest review denied too. Seems to be a pattern here.
It's true, if it's on sale, don't expect to use the free shipping! As soon as you input the code, the price goes back to regular price on the item(s) you wanted.
I can describe this company with one word. GREEDY! Their managing board must be loaded with small minded, greedy people who haven't gotten the concept that lowering prices to a more REASONABLE level will bring so many more sales than the few sales at higher priced. A board full of ignorance. No wonder they have so many poor reviews off site!
For people who like their Halloween, Target of all companies blows GRAND TOAD Away! Check out Target's Hyde N Eek Boutique, it's amazing. Look around too for the holidays. I've found just about everything available at this nasty (GRAND TOAD) place, available elsewhere including Amazon where you can get free shipping as long as it's not sold by GRAND TOAD which also sells on Amazon. Bringing their deception to the masses! Very little is exclusive to GRAND TOAD, look around and you'll find it elsewhere and save yourself the hassle of feeling of being taken advantage of by this dishonest company.
I've included a picture of what I tried to review. It's a $99 item that is small and hollow. GRAND TOAD didn't want me telling people.
Date of experience: December 9, 2019
Discover and shop affordable, designer-inspired home decor, indoor and outdoor furniture, holiday and Halloween decorations, wall art, bar stools, area rugs, benches, bedding and more.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
