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GreatClips

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Overview

GreatClips has a rating of 1.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GreatClips most frequently mention customer service, worst haircut, and second time problems. GreatClips ranks 733rd among Hair Care sites.

  • Service
    60
  • Value
    53
  • Shipping
    14
  • Returns
    18
  • Quality
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
13
45
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How would you rate GreatClips?
Top Positive Review

“Great blowout with Joseph”

Corinna C.
12/24/22

Walked in to Great Clips in Menlo Park, Sharon Heights to get a blowout. Joseph did exactly what I wanted! He asked me if he could use some products on my hair-and I said yes! Will return again! Thank you Joseph fir making my hair look perfectly beautiful!

Top Critical Review

“La Porte at Spencer and Canada”

Kimberly D.
10/22/24

Walked in after work. Was greeted by a lone stylist. I showed her what I wanted. I have hair to the middle of my back and was wanting my fringe cut and tapered into the sides. I EVEN SHOWED HER A PICTURE! I thought it looked a bit questionable when I left but I realize bangs have to grow a bit to look right. I woke up today and realized this woman has butchered my hair! It has uneven areas all into the sides. No blending. I am so upset! I KNOW it will grow back but I am going to have to spray it down to get it halfway decent!. Stay away from Samantha!

Reviews (171)

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hair (47) customer service (4)
Thumbnail of user granti14
1 review
1 helpful vote
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November 4th, 2022

Scottsbluff Ne. Yesterday 10/3/22 worst haircut I ever had. Almost ruined my beard. Had to go home and cut it way down to even it up. If that lady had a beautician license it was to groom cows... looked like I had a bowl on my head and she cut around it.

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Thumbnail of user ophees
1 review
0 helpful votes
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August 22nd, 2022

We been coming there since my son had his first cut (1yr) And today I never seen a hair stylist that hands are so shakey. And doesn't do a good, He doesn't belong in that industry. Did a really bad job.

Thumbnail of user als162
1 review
0 helpful votes
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November 1st, 2018

I had a great haircut at this Cottage Grove Plaza Great Clips end of
August and it was time again. I went back to the W. Point Douglas
Great Clips Halloween morning because of the prior great hair cut.
What I received was worst haircut I can recall. I was told "all
Over cleanup" but I was sheared. Went out to my car and saw how
Bad it looked, wore a hat the rest of the day. It will take weeks
For this hack job to grow out.
Yes, this is my
Fault, for going into the W. Point Douglas Great Clips and not
Walking out when I saw that the prior employee was not there. I have
Bad eyesight without glasses and I thought all the scissors work was
Detailed trimming. Could not believe the close cut shearing. I have
Had bad luck at the two Cottage Grove Great Clips, but this shearing
By the hacker is too much. Will not be going back to either Cottage
Grove Great Clips.

Thumbnail of user darrinb80
1 review
0 helpful votes
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August 11th, 2022

I've been going to Great Clips 4 years Taylor is the girl who cuts my hair and she always does a great job I always look forward to seeing her she is funny and outgoing. She generally seems to care about how she cuts your hair and how you want it to look

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Quality
Thumbnail of user madisonb130
1 review
0 helpful votes
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December 18th, 2020

It was the worst place i have been to. It was my first time going there and i will not go back. Terrible customer service and kept leaving to go to the first desk. I signed in at the same time as my boyfriend and four people went ahead of me

Thumbnail of user robertc5784
1 review
0 helpful votes
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July 8th, 2022

I realize everyone is increasing prices but the Great Clips in Nampa have raised their prices 4 times in the last 9 months. The stylist thinks it great as the wages have increased by several dollars per hour. Then gave her a $4 tip and she said it wasn't enough since prices have increased. Guess its time to get the razor out.

Thumbnail of user ab741
1 review
4 helpful votes
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October 10th, 2020

My son got a haircut and after getting a terrible haircut in which they took half of his hairline off with clippers(side to middle of forehead) they told me sorry and that did i want a free haircut... are you kidding me, alteast refund him his money so he can pay to get it fixed(maybe)... They did not! Terrible company policy and terrible hairstylist... if you would even call them that... bottom of the barrel!

Thumbnail of user jhonb38
1 review
8 helpful votes
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April 18th, 2023

Recently I entered "Great Clips" with the belief I would get a great clip getting my haircut here. A great clip is definitely not what I got. The only thing I got from here was a $#*!ed up haircut. I can not even believe that they can call their store "Great Clips" meanwhile they are giving the $#*!tiest clips. The amount of false advertising this place has is unbelievable. I asked for a middle part, and they gave me a buzz cut!

Thumbnail of user curth76
1 review
0 helpful votes
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April 11th, 2022

Started by telling stylist it has been awhile since last hair cut. I said that I wanted it cut real short she spent a few minutes on it and ask how it was, I said shorter please, once more she spent a few minutes and said done, once more I ask to cut it shorter she placed the tools down on the counter and said very loud I can't do this and ask someone else to take over. Another stylist took over and did a great job in cutting it short.

I will not return to this site.

Olathe KS Santa Fe Sq store # 1005

Thumbnail of user bethb482
1 review
6 helpful votes
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April 9th, 2021

I asked for a relayer of all my hair-she trimmed the back and did pretty much zero on the top-I asked her to thin the top out because it's heavy she did one snip with the thinning tool -it's sad when a customer has to keep on them to give a good haircut-they cut very little thinking u won't notice that they didn't do much-then charge $15 and expect a tip? Seriously-I got home and trimmed it up more myself-this place is a rip off-they want u to come back often I guess for a haircut-just do your damn job the first time-give the customer a good haircut-I feel like I was scammed

Thumbnail of user bw300
1 review
0 helpful votes
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June 28th, 2023

I am an excellent tipper! ($10 - 20 on TOP of their cost even if I walk out looking like some scruffy racoon in need of a cut correction by myself once home, and having hubby double-check/ cut stragglers! I am nice and not too picky, but this chain is on the level of disgusting filth by now.

No handwashing/sanitizing equipment between customers. Creepy coffin nails and heavy tats running their incompetent skills across my skull. Creepy and uncomfortable!

Spider webs on floor in store, arrogance toward customers, incompetent/poorly trained staff... etc.

I cut my own hair/bob tonight myself and it looks better than done by Great Clips. My husband won't even bother any longer and we buzz him down with Andis clippers.

Hair Dressing is a craft! I don't know what business model this place has in mind anymore... Scruff Clip?

Service
Value
Quality
Thumbnail of user ald150
1 review
2 helpful votes
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May 21st, 2021

This company violate people's civil rights by requiring them to wear masks even though the Pennsylvania Department of Health says if you are fully vaccinated after 2 weeks no mask is required. Looking into a class action lawsuit

Thumbnail of user maribelt25
1 review
0 helpful votes
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June 22nd, 2022

I love going to the great clips at Poinciana Plaza. The ladies are all amazing. The manager Brie is very friendly, she makes me feel comfortable. The previous manager was very rude. Julie, Destiny, and Nash have cut my hair and it's always a fun conversation and I always look forward to my next hair cut.
Thank you ladies you are all amazing!

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Value
Returns
Quality
Thumbnail of user tracyd644
1 review
1 helpful vote
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September 24th, 2022

I signed in online, took my elderly mother for her 1pm reservation. All my mother needed was a shampoo and blow dry... WE waited for a while, then they told me that they couldn't do my mother's hair because they had too many people waiting! This place is a total joke... MY mother is 84 years old, she was crushed... I rode around for a while til I found a salon that would wash and blow dry her hair!

Thumbnail of user adrianr215
1 review
0 helpful votes
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June 18th, 2022

Great Clips maybe is the cheapest option nowadays to get a haircut but honestly, it doesn't worth it, I got a haircut in 5 minutes it wasn't a good haircut, they did not cut carefully, and they did not take care of details, it is a sloppy job. Men's, stay away from great clips and go to a real barber shop.

Thumbnail of user juliee8
2 reviews
0 helpful votes
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April 19th, 2016

Kim at Great Clips on Liberia Ave in Manassas, Virginia is a wonderful hair stylist.
After my cut, my hair was shiny and bouncing.
I felt great.
Kim, I can't thank you enough.
See you again in 2 months.

Thumbnail of user ryanw227
3 reviews
1 helpful vote
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April 19th, 2019

This is the 3rd time I leave feeling like I have wasted my money. The blonde lady with glasses doesn't not know how to cut hair and shouldn't be touching scissors. I always have to go some where else to fix what she has done. NEVER AGAIN!

Thumbnail of user kennabug.kh
1 review
1 helpful vote
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August 8th, 2023

I asked the lady to cut the split ends and some extra, but the lady gave me a f*cking mullet, shaved sides and all. I didn't noticed she shaved a huge chunk out of my hair till it was too late. Bursted into tears while still in the chair. Nothing wrong with mullets but I didn't want it nor did it look good

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Value
Quality
Thumbnail of user williaml1468
1 review
0 helpful votes
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May 6th, 2021

I got to the store 25 minutes before closing time. They cut me off before I could speak about being closed so early. I began to ask a second question and one of the barbers cut me off and said to the other barber to not even bother talking to me. I went to my car to begin this review and someone else walked in and got a haircut. I went back in to ask why I couldn't get a haircut and they responded that the other customer's haircut was a redo! How perfectly fitting. Would love to submit a photo or proof of purchase, but can't, because they felt like going home early. For your records - Roeland Park, KS location

Tip for consumers:
The value is pretty usually in keeping with the price. Low, admittedly. But when you are in a pinch and need a haircut they will do. Unfortunately you can't always even get that done...even when you get to the location in plenty of time.

Products used:
This is not applicable for this review as I wasn't allowed service or the opportunity to purchase any products.

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Value
Quality
Thumbnail of user charlesp1633
1 review
0 helpful votes
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July 23rd, 2022

I just got a new cut to play basketball in. I showed them a picture of what I wanted, it was a fade, 2in off the front and 2.5 in off the top. They cut 3in of the front and barley even faded it, the top is all different lengths and it looks nothing like the picture I showed them.

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Thumbnail of user gp125
1 review
1 helpful vote
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June 23rd, 2020

I went recently to a Great Clips come to find out that I am required to wear a mask to get a haircut. My sons wanted to get the haircut with the mask but I told them that I was not wearing one. I left my son inside and he came out to tell me that they needed information. I ame back in and they told me that I needed to wear mask which I refused to do so. They said they could not take care of me. So I left and bought me a hair clipper on Amazon which is working very good. As long as any business requires me to wear a face mask, I will not do business with them.

Thumbnail of user joshithag
1 review
0 helpful votes
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August 8th, 2022

Today I went to great clips to get a very simple hair cut which was just curtain bangs and layers. I even showed the lady 3 pictures and she till managed to completly mess up. Instead of cutting curtain bangs she just took a chnk of hiar in the middle and chopped it off very shortly and un even in fact. Now i have my first day of school in 3 days and have a block of short hair above my eyebrows in the middle of my face. Even for the layers she did not do them good at all and now its just uneven and not good looking. Extremely disappointed especially with the money they charge. Dont ever go here

Tip for consumers:
never go here

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Value
Shipping
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Thumbnail of user pennys546
1 review
0 helpful votes
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July 2nd, 2022

My came their for a haircut it was a man that cut it he needs to back to school and learn how to cut hair. My son got very angry over his haircut it was bad. He left there and went to another barber in Richmond. He couldn't believe it he said there
Wasn't much he could do for it. But shave his head but then he was going to have a mark in his head. Great Clips made him pay for a very bad Haircut. I want people to no how bad the haircut was and how unprofessional they are. I will never go back!

Thumbnail of user hildab79
1 review
0 helpful votes
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October 25th, 2022

Re: Great Clips in Hickory Flat, Georgia. Called to see if I could get my hair straightened by Karen. I was told to bring cash because their system was down, no problem. When I arrived and signed in with Karen there was two people ahead of me, no problem. After about twenty five minutes I the manager asked me if I was there for a shampoo and cut, I said no to have my hair straightened. He told be they couldn't do this today, I said excuse me! I said why wouldn't you tell me this before I sat here for twenty five minutes. He said they were closing soon. I said a few choice words to him and I will never go back. Guess the straightening wasn't as expensive as the shampoo and cut.

Service
Thumbnail of user anonymousa1327
1 review
3 helpful votes
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July 26th, 2021

Horrible I asked for long on the top and short faded in everywhere else and before I knew it she was choppping away and now I have 2 inch hair and the rest is $#*!ed up and it's sideways 1 Star never going again

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Great Clips hair salons provide haircuts to men, women and kids. No appointment needed.

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