• GreaterGood

GreaterGood

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Overview

GreaterGood has a rating of 2.2 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GreaterGood most frequently mention customer service problems. GreaterGood ranks 19th among Charity sites.

  • Service
    18
  • Value
    16
  • Shipping
    16
  • Returns
    12
  • Quality
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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20
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How would you rate GreaterGood?
Top Positive Review

“I love the Animal Rescue Site store!”

Jill F.
8/16/21

I've shopped this site several times over 4 or 5 years. Have worn my favorite black long sleeve tee to work once a week over 3 years (RN, multi color paws match with different colored scrub pants & clogs!) ALWAYS get a compliment, usually end up seeing & sharing cell phone pictures of pets with my patients. Recently ordered/received 3 more work shirts because it's such a wonderful way to start a rapport. (Panda is a sleep shirt.) I have no complaints about quality or delivery time.

Top Critical Review

“Unauthorised transaction”

rj a.
8/18/22

My bank notified me that a greatergood.com attempted an online transaction from one of my accounts. I realised it was a US charity organisation, and I had no prior experience with them. I've frozen the account and contacted the bank to inquire further. I've brought this to your attention because the bank suggested I contact the merchant about this attempted fraudulent transaction. It would be great if the organisation tightened their online security as I can see there was a previous complaint in August with similar experience. I am not even from America and I feel that this is targeted. Please ensure that this doesn't happen with others

Reviews (100)

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customer service (22)
Thumbnail of user jennies21
1 review
2 helpful votes
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February 21st, 2018

Purchased a lovely memorial bracelet to remember my dear cat, Gizmo, but the money also went to feed shelter animals. Double win. Received a tracking number in a day or two went from UPS to USPS and tracking number worked for both. I look forward to doing business with them again.

Thumbnail of user sandyt36
2 reviews
8 helpful votes
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May 4th, 2017

I hate the fact that some people are complaining about there purchases, don't purchase anything, just donate then. That's what this is all about, to help out animals and people in need instead of being greedy and complaining, honestly I have ordered several items and I have not been disappointed.
I am glad for organizations like this out there, Thank you

Thumbnail of user galew20
1 review
4 helpful votes
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July 9th, 2016

Extremely happy with the items that I purchased. They were a good price and good quality for what I paid for it.
As for if a % of the money actually goes to feed animals, I don't know. Wish someone had a definitive answer for me.
Even if it doesn't, I bought an inexpensive item and the quality was lovely so I cannot complain.
I do hope that the money IS donated to where they say it goes. If anyone has a correct answer and not just a guess, wish you would let us all know.

Thumbnail of user lindsaym59
1 review
3 helpful votes
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December 5th, 2017

I ordered the slouchy Animal Rescue boots. They came quickly, despite it being a Black Friday special. They are super cute, comfy, and warm. I'll be getting the rest of my Christmas presents from them this year!

Thumbnail of user lindaf94
3 reviews
2 helpful votes
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June 6th, 2017

Beautiful sterling silver spinning ring. Beautiful bracelet of pink square quartz. My little Chihuahua loves her red and white serpa harness. Shipping was slow but I don't mind because my purchase paid for 3 meals for Veterans.

Thumbnail of user lanam40
1 review
1 helpful vote
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October 12th, 2018

The website is very easy to navigate, easy to use and I will visit again. I bought two pairs of slipper socks and they are exactly what I was looking for. Very soft, warm and adorable! Definitely recommend the Greater Good

Thumbnail of user brendal73
1 review
4 helpful votes
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May 5th, 2017

I have ordered many items from veterans site and paws. Extremely happy with every piece I have received. Will continue to order. I like there selection better then most stores. Always delivered on time and never been disappimted

Thumbnail of user beckyc90
1 review
2 helpful votes
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June 30th, 2018

I received my path to pink sport sandals, they are well constructed and I love the Black, purple and pink design. They are very comfortable too. I want to thank you so much for your website and May God bless you. I'll probably be back to get my granddaughter a pair at a later date. Again thank you for all that your company does for these charities.

Thumbnail of user lynnes37
1 review
3 helpful votes
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April 21st, 2017

I have purchased 5 tunics and am very happy with them... I haven't washed them yet but they will be hand washed as instructed... I live in the desert and wanted cool summer tops and they are... The shipping is a little slow but other than that I'm very happy... Lynne S

Thumbnail of user jamieh545
2 reviews
1 helpful vote
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March 2nd, 2021

Not only are they great products but wonderful prices and donate to shelters on EVERY purchase! I've been shopping with them for years and everyone I know who's received their stuff as gifts, love them.

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Thumbnail of user julieb757
Jodi H. – GreaterGood Rep

Jamie

I am so pleased that you are enjoying shopping with us. We couldn't do what we do everyday to help Animal Shelters if it wasn't for customers such as yourself. We strongly believe in all of the causes we support and we are just as passionate about helping animals as you clearly are. Thank you again and thank you for supporting GreaterGood.

Thumbnail of user anjuliet
18 reviews
11 helpful votes
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April 11th, 2017

I have bought several items fro the greater good. The have all been shipped in a timely manner and have been just what I ordered. Plus, it makes me feel good that I am helping animals without homes or other causes.

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Value
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Thumbnail of user joellenw1
1 review
0 helpful votes
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December 3rd, 2019

I have ordered zillions of things from their sites for myself and for gifts. All our gift recipients loved the things and many of them now order from them as well. On occasion I have had to call Customer Service and received excellent service. They are very good about returns and/or exchanges too.
Jo W

Thumbnail of user julieb757
Jodi H. – GreaterGood Rep

Thank you JoEllen for your kind words and we are very pleased to see that you have received great service from our Customer Service team. We aim to do what we can to ensure that customers are 100% satisfied and if they are not, make every attempt to fix the problem. Thank you again and thank you for supporting GreaterGood and our many causes.

Thumbnail of user lelav
1 review
6 helpful votes
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December 11th, 2015

Just received two items ordered in record time. I admit that I don't order often, but I have never been disappointed in the quality of them items. I like the fact that when I do order, it goes to help the animals in need. I have spread the word about your organization to anyone and everyone who will listen.

Thumbnail of user sandras163
1 review
9 helpful votes
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January 6th, 2017

I ordered rain boots from this company, and paid for it through PayPal. A few days later I get a notice of a refund. First of all, they didn't even send me a reason (I had to email them for one). Second of all, the only refunded the boots, tax, and shipping. Don't get me wrong. I donate to other animal places, but without being scammed. The guy said that they were out of stock when my order was placed. It shouldn't have been accepted then. I feel they just let their system accept out of stock orders to keep donations. I'd rather not be tricked for my donations. I'll never support this company.

Thumbnail of user cecilyp1
1 review
6 helpful votes
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November 20th, 2015

Over the last 5 years I have purchased dozens of items. I usually buy 5-10 items 1-2 times a year for Christmas and birthdays. I have bought jewelry, art items, soaps, ceramics, clothes, hand bags, shoes, and more. The Antique Sari tote bags were of such good quality that I have purchased something like 7 so far.
I have found that the quality and craftsmanship varied between the hundreds of items that they carry. But then, consider that the items come from many different countries and different communities. And I select what I choose to buy carefully so that I can support those communities.

Thumbnail of user janetm28
10 reviews
22 helpful votes
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January 6th, 2015

I placed an order in the evening and when I received the confirmation email it had changed one of the items I order from black to purple. When I immediately called they were closed. I went on line again and the item was no longer offered. It was a Black or Purple Paws slap watch. When I called this morning as soon as they opened they stated that watch was sold out of black and that I took the last purple. I asked to please credit my account as I hated purple. Alex stated order was already shipping. I must say I was not happy. Its not the money but the fact that because black was sold out they sent me purple. Now I have to send it back which will cost me money. This is wrong and I will never use this company again. Poor customer service. Sadly. I donate hundreds yearly with Pet Rescue and will continue but never use this company again.

Thumbnail of user ritam119
1 review
1 helpful vote
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June 15th, 2018

I ordered a butterfly solar lantern I saw advertised on Facebook. I decided to buy it. It came in today about a week to 10 days after I had ordered it. It looks better than the picture. This is my first time ordering from GreaterGood but perhaps not the last.

Thumbnail of user denisec123
4 reviews
17 helpful votes
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October 12th, 2017

I purchased 2 items to help The Rainforest Site, which is under the umbrella of Greater Good. I also purchased 2 other items from Animal Rescue & Greater Good itself. The Animal Rescue & Greater Good gifts I bought had cards in them showing where the costs of these items were applied. I called & spoke to Cole asking if I could have 2 Rainforest Site cards, as these are gifts for my grand girls & I wanted them to know that fact. Cole was VERY nasty, seemed like he had NO idea what he was talking about, but said he'd send me an email saying where a portion if the costs went. And then he HUNG UP on me! The email arrived & it was about Thea Animal Rescue! Really?

These items will go back! They're not good quality anyway. I guess their employees are equally bad quality! Shame on you!

Thumbnail of user kristat11
1 review
8 helpful votes
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May 15th, 2017

I placed an order on 5/4/17 for a tunic and two purses got an email saying the order was shipped via DHL on 5/6/17 and as of 5/10/17 was in Stow, OH. I had the items sent to our PO Box and have checked it since 5/11/17 and again on 5/13/17 and still no order. My husband is going to the post office today 5/15/17 to check and see if the package is there even though the tracking is still saying my order is in Stow, OH as of 5/10/17. If it's not there I will not be ordering for Greater Good ever again, it will be like the one time I ordered from dresslily not knowing till it was too late that they were in China. It took forever to get my refund back from them. But Greater Good is in the U.S. and it shouldn't take this long for my order to come.

Thumbnail of user renes50
4 reviews
2 helpful votes
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April 28th, 2017

I have purchased numerous items from the GreatGood site. I have also gotten several of their free offers of the day. The purses, flip-flop, coffee mug and other items were high quality and I love them. The free items are adorable. I got a breast cancer ribbon neck lace and some reusable shopping bags. The bags look like a strawberry, a bunch of grapes and a pineapple. They have a draw string and when you loosen it, the bag pulls out into a decent sized shopping bag. When you are finished you simply stuff the bag back into the pocket and once again it looks like a strawberry etc.
I did buy a tunics twice. The large was too small and the extra large was too big. Sizes vary, I returned both with no problem at all and got my credit back on my card within several days.
I hate that anyone has had a problem with the GreaterGood site. It truly is a great cause.

Thumbnail of user annv24
1 review
4 helpful votes
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October 12th, 2017

I want to say Thank You for the quick delivery! I have an employee that is leaving us in less than two weeks and I was afraid that I wouldn't get the order in time. I got it three days before! Was the Nepal jacket. She is from Nepal and she cried when she opened it. It is a beautiful jacket!

Tip for consumers:
I've ordered other items from this site and never been disappointed! Great quality! Just sad I can't find the back pack bag as I call it on the site anymore. It also is great to help fund bowls for our furry friends. Don't forget to click or tap everyday!!!!! Sorry I didn't turn it.

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Thumbnail of user kathleenb47
2 reviews
16 helpful votes
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September 13th, 2016

I purchased a lot from this company and I never sent anything back or complained until I ordered Cat's of many Faces hobo. The lining tore very easily and after it did I went onto their site and looked at the review's and 1 person had the same hobo as I bought replaced and 2 other's complained of the tearing as myself. Customer service (Bashie English) tole me that no one else complained about the hobo and the defect must be on my end. I went back to look at the review's and the hobo and review's were taken down. And after all I have spent on their product's. They refuse to do anything. I will never order from this site again!

Thumbnail of user stephaniec44
1 review
16 helpful votes
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January 7th, 2015

I ordered a necklace from this company. The first time I wore it, it broke. I emailed the company about the broken necklace. The customer service rep asked me for the model number. I did not have the model number, so I sent a photo of the item. After sending the photo, I was told it was past the 45-day return window, so they could not help me and would not be replacing or refunding the item.

Thumbnail of user denisec93
3 reviews
4 helpful votes
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February 19th, 2017

Hello, I was wondering what to do about a garment that I bought which raveled up when I washed it the first time. I'm a bit disappointed. I bought the hooded sweatshirt with the sun stitched on it, and the chain stitch of the sun came apart. Washed according to instructions, and not put in the dryer. Please advise.

Thumbnail of user karenm947
1 review
2 helpful votes
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December 14th, 2018

I ordered 2 mugs early November. I never received notice of shipment. When I contacted them I was told they would be sent out and I would receive by 12/06. Contacted on 12/11 since I still hadn't received them. On 12/14 I was issued a refund. Wanted the mugs, they were Christmas gifts. Not happy at all.

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The GreaterGood family of cause-related websites offer the public a unique opportunity to support causes, projects, and programs that they care about at no cost to them. Each person's daily click on the Click To Give sites displays sponsor advertisi...

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Thumbnail of user julieb757
Jodi H.

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