GreaterGood

I ordered a Paw Print pair of rain boots for my wife. Immediately realized the size was wrong. Couldn't find a way to cancel online. Sent a message within minutes requesting to cancel (Sunday). Ordered the correct size minutes later on separate sale.

Monday morning I get an email stating that they are so efficient that the order could not be stopped. I would be permitted to return them after receiving but I would have to pay for return shipping after paying to rush them to my home. I got shipping notices about 2 hours later, but the shipper hadn't received yet.

This seems unusual. If true, then they have built in a problem into their over efficient machine. I gave plenty of notice to stop the waste of my money. I will spend more on shipping both ways than the cost of the boots I wanted to buy. Maybe they don't care that I will never do business with them again. Maybe they can make it up on volume. In my business I do what is right for the customer, even if I leave a few dollars on the table for next time. Seems like the name is misleading.

Rude, rude, rude service representatives. All about the money and could care less if they ruined a present or sent incorrect items. Wondering if they even use the proceeds as stated?

Not happy that my order come to 116 Which was fine but I check my bank statement aznd you guys took out $190 not happy that you guys took out more then you were supposed to yes I'm from Australia but there should be a button to set to Aus $$$ unhappy hope my order is correct when it shows up

The clothing I ordered from The Veteran's Site Store came on time and was as described and pictured. The quality was excellent. I will order from them again... highly recommend.

FANTASTIC PLACE TO SHOP FOR QUALITY ITEMS. AND YOU ARE HELPING OTHERS. I GO THERE DAILY TO CLICK DAILY FOR THE MANY DIFFERENT HELPING FOR OTHERS. THE CLOTHING IS OFF OF THE MAP BEAUTIFUL I LOVE THE HOODIES TOO AND GET MANY COMPLIMENTS FROM MY PURCHASES. HELP DON'T COMPLAIN AS YOU TOO MAY NEED THE HELP. IF YOU HAVE SIGNED UP JUST DROP YOUR ACCOUNT. HELP OTHERS AND PURCHASE BEAUTIFUL ITEMS. GOOD DAY

Tim this is your LAST WARNING before a Criminal Complaint is filed with the WA - MN Attorney General Consumer Fraud Division by our Firm.

Laws Violated
HR3858
SB607

A 30 day hold mandatory under laws protecting pets after Disasters

STOP - do not try to feed us the HSUS rigmarole that these are not peoples pets because they are.

Nonprofits Operating Corruptly taking Hurricane Survivors Family Members
(Their Pets) You're looking at Serious Trouble & whether you realize it or not you were committing very serious Criminal and Offenses concerning Disaster Fraud.

I bought a couple of items from them about a year and a half ago. They were fine buys. No real complaints about the merchandise.

But immediately the emails started coming - 5, 6, 7 a day. You know there's enough email flooding at us. That's ridiculous. I changed my subscription settings several times. Nothing changed. I unsubscribed several times. Nothing changed. I finally just set them as SPAM. Now when I go to SPAM to see if anything legitimate got caught up I still see just as many messages a day more than a year after unsubscribing.

I think it is shameful, SHAMEFUL, that a company that claims to be all We Are the World, working for the betterment of the down-trodden walk all over their customers brow-beating them in to buying more and more and more.

Yes, they may be donating lots of dollars. But I don't believe for a moment, with tactics like this, that someone's pockets aren't getting lined as well.

I'm not saying don't buy their stuff. But if you do set up a throw away email account you'll never look at again. Otherwise you'll be harassed into oblivion.

I PURCHASED A PAIR OF SANDALS FROM THE BREAST CANCER SITE. I WORE THEM AROUND THE HOUSE BUT THEY WERE TOO BIG. I RETURNED THEM AND I GOT AN E-MAIL SAYING THEY WERE NOT IN RESALEABLE CONDITION AND THEY WERE THROWN AWAY. I QUESTIONED WHY THEY WERE NOT RETURNED TO ME BUT HAVE NOT GOT A REPLY. I AM OUT 29.99 AS THEY WILL MAKE A ONE TIME EXCEPTION AND GIVE ME A CREDIT. I WOULD NOT BUY ANYTHING FROM THEM AGAIN.

Ordered paw print shoes for my mom for mother's day. Paid almost 3x the price of the item to get here on time. Needless to say, it did not arrive. I emailed 5 times prior to Mothers day to get an update and find out why, only to be ignored. Did online chat with them the following Monday, only to be disconnected repeatedly, told that Fridays don't count as a day of the week even though they do in fact work on Friday. Finally got supervisor David. He was incredibly rude, refused to connect me to someone above him. He asked me to forward the email proving I should have received this on Friday, which I did. Then David said that he didn't care what I sent him, he wouldnt refund me my shipping costs and it was not his problem. David told me, as far as I am concerned, he is the ultimate word and even though he does have bosses above him, flat out refused to connect me to one. (i do have screenshots of our conversation). He said its up to him only about resolving my issue, and he wasn't issuing a refund. Tried to disconnected myself and get someone else, and he told the 3 people working below him to refuse to put me to anyone else. Then he told me that i need to stop contacting them, as he has already explained that he is the ultimate word there, and wouldn't assist me any further.
Absolutely horrible customer service. I would NEVER buy from them again, and will tell everyone I know not to either.

Received order today. Shoes run full size smaller, wear an 8.5 ordered a 9 and they are too small by 1/2 inch. A waste of money!

So far these are great! I ordered on Oct 5, and they were delivered Oct 13th. After 2 weeks of daily usage, they still work the same.

Visual Artists Guild condemns this for-profit business site http://thehungersite.greatergood.com/clickToGive/ths/petition/TiananmenSquare in victimizing the victims and relatives of the victims of Tiananmen once again by using the occasion of the 26th anniversary of the Tiananmen Massacre for their marketing purpose.
Is nothing sacred anymore? Is it not enough that the Chinese government whitewash the history of Tiananmen, murdered hundreds if not thousands of Chinese citizens, continuously vilifying the students of Tiananmen, prevent the victims' family from even having a private grave site memorial each year, that a for-profit business entity GreaterGood.com would use this occasion of sorrow to take advantage of the good will of good people and entice them to submit their names and email addresses?
Do not submit your name to them.
Please warn others about this site GreaterGood.com and expose them as who they really are - an unscrupulous business using others' misery to make a buck. How sad!

It would appear that 'Debra M' probably works for this company and is trying to re-build some of their reputation!
Hands down the worst customer service I have ever experienced in my entire life! I tried to purchase something off the website and the order was declined. I tried several times and each time the purchase order failed. When I went to check my bank statement the money had gone from my available balance (I would like to stress that the company has not officially taken any money from me, but that money is no longer available for me to use).
When I contacted customer service it took two emails to get a response. I have, unfortunately, been dealing with "Bashie English" who is the most incompetent, useless individual I have ever had to deal with. When I asked for his help he told me that there was "nothing he could do" and that was it. I have not heard anything since and all following emails have been ignored.
Completely at a loss as to how to resolve my problem and try to get my £100+ back. I will never be dealing with this company again, especially now seeing all of the terrible reviews and suggestions that they are a scam.
DO NOT BUY FROM THIS COMPANY! DONATE TO LOCAL CHARITIES THAT YOU KNOW ARE GENUINE!

I actually love the items I've received from this website, and it's wonderful that proceeds go to the care of animals. BUT, don't expect much help from Customer Service. As soon as I hit the send button to approve my order (or whatever button it is to send the order), I noticed that the ship to and bill to addresses were reversed. I IMMEDIATELY CALLED AND EMAILED over and over again. By the time I actually spoke to someone (within 15 minutes) I was told that it was too late to correct the error. It was only after threatening to call my bank and stop payment on the order that the rep called their warehouse to see if new labels could be made. Again, this was all within 15 minutes of approving the order. Very negative help -- it took forever to explain that the addresses were reversed. When she finally got it in the computer, I was told that they would let me know if the correct labels had been made. Never got a call or email. After all this, the order came to me instead of the ship to address. Now I have to reship. I don't think the reverse addresses was my fault - i checked the correct boxes, so BE VERY CAREFUL TO REVIEW YOUR ORDER BEFORE SENDING IT!

This is a great website for helping out without it costing you anything. I first found out about them through our local humane society. If you go onto their homepage you will see a variety of charities to click on. Let's start with The Hunger Site. The next page displayed you will see a line of tabs at the top of the page that you can go to each site with. There is also a box to "click for free to give". Sponsers count the clicks and donate money. The Hunger Site feeds people, The Breast Cancer Site provides free mammograms, The Animal Rescue Site helps homeless animals and also a few times a year they have a Shelter Challenge contest where you can vote for your favorite shelter and they have all kinds of cash prizes to be won, The Veterans Site helps with meals for veterans, The Autism Site provides therapy for autistic kids, The Child Health Site provides medical care for children, The Literacy Site provides books for children and The Rainforest Site helps preserve rainforest land. CLICK across the board and give. It's the first thing I do every morning when I go online. There's also a store to buy things that gives a percentage of what you spend to the charity you link to the store from. Please take a few moments, or longer, to check it out.

Ordered. Few times, have had no issues and have had good communication. Sometimes it can be hit or miss with any website.

I am on this site every day. I love it. I have ordered tops and many other items and I've never had a problem with anything.

I have purchased from this site & when I received it was very different from what was described on the site and also quality is not so good.

I purchased 2 pair of the black with paw print, shoes. One for me, one for my friend for her bday.
I received mine yesterday. They were black with purple seams and VERY large (I can wear anywhere froma 7 to an 8. I ordered an 8).
Clearly not what I ordered. Then I became concerned that my friend will be getting the same pair, I emailed GreaterGood, they said that it had came to there attention and corrected the issue and then said they'd refund or send the correct item. All I wanted was what I ordered and the correct size.
I email again, tell them thank you for rectifying the situation and sent off my order number.
I mention I ordered a pair for my friend, they send me an email back asking for her order number, as "it's most likely shell receive the wrong ones too"
I then receive and email from them today telling me that the item I wanted is "out of stock" so they are refunding me.
I feel this was all a PURPOSEFUL "mistake" or "problem" or "issue"!
My take is... we will send them the wrong item, if the $#*! well refund them their money, if they dont, it's a win.
The fact that they have made NO EFFORT to get me what I ordered. The fact that they were very flippant about the whole situation, is what makes me believe they just wanted to make a sale at any cost. I also, mentioned that I was going to write a review, the response was "we're sorry you're not happy with our company".
All I'm suggesting is. DO NOT PURCHASE FROM THIS COMPANY, THEY SCREW UP, AND THEY DONT TRY TO FIX IT, AND THEY DO NOT CARE ABOUT CUSTOMER SERVICE... AT ALL!

GodfoundshooedI am a supporter of Animal rescue and saw this as an opportunity to support this effort as well as purchase a few Christmas gifts. I received one of the four items I ordered and the bill of lading had paper stickers attached for each of the missing items stating that the other items were OUT OF STOCK. Another sticker stated; We've issued a refund for each sold out item (and shipping where applicable).

Three guess as to what happened next (and the first 2 don't count). NO REFUND. After several emails going back and forth from a CSR named Bashie English - who told me there was a misunderstanding and that all items had been shipped so no refund would be issued! Today I sent another email to 'BASHIE' threatening legal action if I did not see a refund in my account by the end of the day. But then I found a phone number at the end of her email and made a call to hopefully get someone who would handle this immediately. I spoke to Sherick, who may have saved me from taking further steps, by apologizing for the out of stock situation and then for his co-worker who apparently had not bothered to do any checking on this order. My refund will be processed today. Sherick is the only positive thing I can say about this experience. I WILL NEVER support any charity through the Greater Good Network again and I warn others to avoid this as well.

By the way - no refund on TAX OR SHIPPING!

02/11/22
I placed my order, they took my payment & canceled my order! They need to make it right!...

I LOVE my new mask for only $5! It is very durable and even has pocket for a filter for added protection! THANK YOU SO MUCH!

I have ordered from Greater Goods many times before and have been satisfied with the service & products.
I unfortunately, can not say that now. Recently, I ordered flip flops and a shirt to match. After I ordered this and it was in stock, got a letter that the flip flops were no longer in stock. I had looked at the site a few days after I ordered this and it was still in stock, so don't understand how this happened. I have not received the shirt yet, and was told that I have to wait until next week, Tuesday to cancel order if not received by then. It is very frustrating since I got them to match and have to wait 2 weeks (business days) after the shipping date to know what is happening with shirt. This was frustrating but my recent experience was extremely upsetting!

I ordered a box of masks, a welcome sign, and a poop bag set for my dog. Today, I received a box at my door.
The box was obviously tampered with, as the tape looked like it was re taped. When I opened the cardboard box, I took out the packing slip. The left hand corner of the slip was completely torn off, where information was supposed to be. Inside the cardboard box was a torn box that the masks were supposed to be in and the masks were loose. I looked at the torn box and to my dismay, there was an expiration date on, what should have been the bottom of the box, The expiration date was April 10,2020. Today's date is June 11,2020 so the box of masks that were sent were expired!
The other 2 items were not there. Only the ripped box with the expired date and the loose masks. I called and spoke to the manager and told him the situation. He agreed to give me a refund, I received a refund letter and hopefully will get a refund on my credit. I understand that it is not the companies fault that the box was tampered with and items were missing, but it is the responsibility of the company that sent the masks to have seen that they were expired! Most people, would never think to look at an expiration date so I hope this has not happened to anyone else.
As I said at the beginning, I did have positive experiences with ordering from this company, but this experience has me so upset and unsure of continuing to place orders any more. I was upset about the flip flops and shirt, but sending something that is obviously EXPIRED and having a packing slip ripped and items missing needs to be corrected!