BBQ Grill Repair

I needed to convert my natural gas grill over to propane. I ordered the incorrect part and Jason was quick to reach out and ask for clarification as my order was improperly placed. I was able to call the number on the website and directly speak to Jason. He spent nearly 15 mins walking me through my options and quickly solved my problem for me. Jason was very friendly and clearly extremely knowledgeable. I wouldn't hesitate to place an order again through the website!

I needed to convert a natural gas Weber grill to propane. After extensive research on the web I realized Weber doesn't provide any parts for this conversion and grill-repair.com was the only site that gave my the confidence that the parts I was ordering were actually going to work. The website had detail pictures and descriptions to help me figure out what parts needed to be ordered. I could not get this information from any other site, the other site just didn't have the detail I needed to make sure I got the right parts. I mistakenly order only 1 orifice for the my grill, but I actually needed 3. When I realized my mistake they immediately shipped out the other parts I forgot to order. Even though we are in the middle of a pandemic they still are were able to take care of my order. Their prices were the best and actually got the right parts. If you have any questions about what you need I would recommend to email them as they are very knowledgeable and want you to get the right parts.

Called for advice (as suggested on the website)... no answer so left a message... no return call. Sent email explaining confusion on part identification on their website and asked for clarification... no response. Gave up and took a chance in ordering a part... received a paypal receipt... did not receive a shipping notice. Called and this time Jason answered... he could not tell me if the part had shipped - only a smart remark about being burdened by Covid restrictions that affected his warehouse shift workers, and they were shipping 200+ orders/day... seemed to suggest that if I got the receipt, the part would be shipped soon. Three weeks passed and another call to Jason... he said he would ask the warehouse workers to check with USPS for a shipping number and send an email to me in a few minutes... the email never came. Made another call and left a message asking for information... call was never returned. So, after three weeks, I called another supplier (Let'sTalkParts. Com) who shipped the part immediately and I received it in 2 days via UPS. I then called my credit card company and asked them to file a claim for payment cancellation. It's not over yet, but should be before long. Anyway, this is a very bad business. I don't know the reason and don't want to say Jason is dishonest, but it's not worth trying to find out.

I ordered the 24" Ventless Gas Fireplace Burner, Valve and Fire Shapes. Jason, was patient with my ignorance at what I wanted... he explained what I picked out and I gave it a shot! I ordered and then looked at some reviews. I get it - some people want their rear-ends kissed because they are the customer - and yes I experienced Jason not being the "friendliest guy" but he turned out to be to be hilarIOUS BECAUSE I was nice and funny and patient. He is quick witted and sharp. So did I have to wait for my fireplace burner? Yep. Did I care about the other reviewers that were not so nice? For a few minutes I was a bit concerned, but then I call Jason and he answered... Hey look at his website, he says "we will get back to you quickly SOMETIMES" I think he is awesome. I got my burner after a few months - it is COVID time... and the price was great. I am happy as can be to have my fireplace finished! Looks AWESOME TOOOOOOOOOOOOOOO Patrice D

I'm not sure how big this business is, i think it's one person - Jason. He is the guy that answers the phone everytime you call. But, regardless he is a complete jerk. I called three times. First was for questions to confirm what parts i needed. He was incredibly flippant and answered "it's all there on the website." Literally about as condescending as he could be. Then, I called a second time to check in on my order. He said hello like three times when I called, and I said, "can you hear me?" and he said, "yes, when you talk." Hugee attitude. And, the phone went dead. At first, i thought he hung up on me, and i didn't call back just figured i had a bad connection. I called a third time a week later, and literally the same thing when i called - "hello" three times and acted like he couldn't be bothered. I spoke up thinking he couldn't hear me that i was checking on an order and he literally told me he wasn't going to help me if i had an attitude. I literally almost jumped through the phone at him. He then said "it went out Saturday" and hung up on me. I've never in my life had service like this. To this point, after two weeks, i don't have confirmation that my order is coming, i never got a receipt, and i'm still waiting for my equipment.
Terrible, terrible service.