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    Grindr

Grindr

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Overview

Grindr has a rating of 1.4 stars from 183 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Grindr most frequently mention customer service, drug dealers, and fake profiles problems. Grindr ranks 21st among Gay Dating sites.

  • Service
    44
  • Value
    44
  • Shipping
    18
  • Returns
    23
  • Quality
    37
Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
View ratings trends
16
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How would you rate Grindr?
Top Positive Review

“Account banned”

Alex B.
3/5/20

Recently grindr banned my account with no specified reason of it. I did not violate community guidelines. But i can not log in or make a new account at all. I contacted grindr support and they said that the ban will not be lift. Dose anyone know a solution?

Date of experience: 3/5/20
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Top Critical Review

“Deadly”

Daniel R.
12/5/24

Grindr is dangerous. Met the wrong group of gays, who were using meth. So I fell prey. 6 years of he'll on earth. Went from snorting it to injecting it like that. You start to have sex for drugs. It is horrifying if you are under age and you are on, Grindr deleted immediately I've almost been killed. I've been catfish so many times. Or it's a trap and you get killed that way.

Date of experience: 3/6/13
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Reviews (183)

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customer service (18)
Thumbnail of user shaunc27
California
1 review
0 helpful votes
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June 23rd, 2017

I have been on this site for a few years recently they have gotten out of control with spammers trying to get you to go to other sites. This seems to be more prevalent on the subscription account. The account I pay for is spammed 20 times an hour, which discourages me to use it. I have a friend we tried with his free account and surprise, not a single spammer. They have to be allowing this activity in an attempt to generate more income. I do not see anything on the web where Grindr is suing anybody or taking any legal action for interfering with their business, so it must be a partnership. Oh well, I am now saving money every month.

Date of experience: June 23, 2017

Thumbnail of user mandym104
Australia
1 review
0 helpful votes
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August 14th, 2019

All of their annoying advertising has been related to gambling. Their advertising on gambling is imposed on the use with poo ups that cannot be deleted. Their web site won't function at all if BlockAd is installed. All in all a very manipulative and deceptive web site

Tip for consumers:
Don't be drawn in to Grindr's imposing gambling pop ups. If they really cared about you socially they wouldn't be pushing their irresponsible gambling on to you

Products used:
None, i would never trust any site such as this nor disclose any credit card nor money accounts

Service
Value
Shipping
Returns
Quality

Date of experience: August 14, 2019

Thumbnail of user davido831
Switzerland
1 review
1 helpful vote
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October 28th, 2020

I made an unlimited subscription (60 dollars per month in my country). Grindr banned me without explanation when I had 1.5 months left. They didn't even bother to answer when I contacted them despite making me lost more than 60 dollars. They seem to have 0 respect for their customer, you should look on the Internet they have shady practices (HIV scandal)with using your data and don't seem to respect RGPD/GDPR. If you still use this app don't subscribe to anything + signal the app to google/Apple!

Plus honestly, WTF do I have to actually say yes to everyone to be sure not to be ban? Does Grindr promote rape or sexual aggression?

Tip for consumers:
Don't subscribe to anything !!! because if literally, you say only to a guy that he is not your type and if the guy is butthurt he can make you to be ban without getting any refund from Grindr.

Service
Value
Returns
Quality

Date of experience: October 28, 2020

Thumbnail of user cliveg21
GB
1 review
1 helpful vote
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March 15th, 2022

This is the second year that I have had money stolen from my account from grindr. I have never wanted to upgrade. And yet its taken £72 twice.
I contacted them and they have appologies. But still no money back. Be very careful its scamming money.

Date of experience: March 15, 2022

Thumbnail of user johnd1778
Indiana
1 review
0 helpful votes
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June 13th, 2018

Ok... I DO like the Grindr format, BUT... their computer KEEPS BANNING MY ACCOUNT for no apparent reason! I am not rude to people as I chat with them. I do not stalk. I do not have an inappropriate pic in as my profile pic. I DO NOT send "repeat" messages to people that may be "flagged" as spam. But... my account(s) (I keep making new ones!) KEEP getting flagged and banned by their terrible computer. At first their customer service would unban me... but now I hear NOTHING back from them. Very unprofessional and frustrating!

Date of experience: June 13, 2018

Thumbnail of user bobm243
Washington
1 review
1 helpful vote
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August 27th, 2017

I get contacted at least once a month from guys wanting money for sex. The last time was July 30, and the msg was "Pay for Sex". I immediately reported it to Grinder and have done so every week since and the account is still active. Conclusion: Grinder approves, supports and promotes PROSTITUTION! If you use an Apple device then write to Apple and let them know. If enough people write to Apple then they will remove this crappy app from the Apple Store and no one with an Apple device will be able to download their app.

Date of experience: August 27, 2017

Thumbnail of user johnc1937
Indiana
1 review
1 helpful vote
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January 8th, 2019

Complaint's: 1 month paid review 19.99$ - Owned by China, Support SUCKS email only, not enough description space, cost/app not worth it very risky, chatting, profile review free unlike any dating/sex site which makes it even more RISK -death count? After payment 90% chance of getting banned on terms conditions for something you didn't do or no proof again support SUCKS, too easy to open account countless scam's overseas and abroad. Committed fraud with the help of APPLE STORE.COM countless times, one reviewer say's "They are thieves", couldn't be truer! Apple should know better!
Yes, we need a great dating site that supports itself by AD's, lower membership fees for all and tightens the security, risk, death's that happen all too well on dating sites. We all need to and deserve love which these day's is hard to find specially in the gay arena, c'mon investor's you can make money but getting rich on someone else's attempt at love is just another sick scam in my opinion.

Date of experience: January 8, 2019

Thumbnail of user ps292
Florida
1 review
0 helpful votes
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March 13th, 2019

I was advised I was reported for violation of Grindrs terms and conditions. When I contacted John G. In customer support he would not tell the the specific reason for which I was banned. I repeatedly requested an impartial 3rd party binding arbitration as provided in their terms and conditions and never received a response. Its a shame they expect members to adhere to their terms and conditions but they don't. I've sent a letter to the office of the chairman of the board of Beijing Kunlun Tech Co. Ltd., majority interest owner of Grindr, asking them to review my situation and now waiting for a response. Hopefully someone higher up will be concerned about how customer service is mistreating it's members.

Date of experience: March 13, 2019

Thumbnail of user jonf146
Spain
1 review
4 helpful votes
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September 28th, 2019

I recently joined, paid for three months and after one week I was banned with no explanation or refund. I have been using sites for ten years and have never had this, I certainly did not break any of their guidelines. A SCAM. BE CAREFUL. DO NOT PAY this company. It is also full of rent boys, overall a miserable experience. DO NOT PAY THESE PEOPLE

Date of experience: September 28, 2019

Thumbnail of user mm1457
Switzerland
1 review
2 helpful votes
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November 26th, 2022

The app was nice in the beginning, then they started to make money - it's fair as no service is for free.
Then they wanted more money - ok advertisements and paid accounts with more functionalities... now they became unlimited greedy. Paying for Xtra account (subscription for a whole year) and they changing rules during the game, removing existing and basic functionalities which I pay for. And forcing to buy the highly overpriced unlimited version. Not gonna extend my subscription as I pay money and receive not much more than in a free account.
Not mentioning they they have no control over age verification and daily spams, and aggressive escort profiles.
They should be suied for using the LGBT+ community as they became main app for us and they're using the situation in very inappropriate and greedy way.
Very bad strategy. I hope their position will be taken over by new app which os not only looking to get money from us.

Service
Value
Shipping
Returns
Quality

Date of experience: November 26, 2022

Thumbnail of user steveb1905
GB
1 review
1 helpful vote
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June 15th, 2021

No reason I got banned and haven't used for 3 months it's a scam let's hope they shutdown soon
They are rude judge and jury won't tell you why keep taking subscriptions too

Tip for consumers:
Keep away if we all do the same it will bring them to at least answer why

Service
Value
Shipping
Returns
Quality

Date of experience: June 15, 2021

Thumbnail of user allenr56
California
1 review
1 helpful vote
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January 11th, 2019

I CONSTANTLY receive the following "Grindr has stopped working" - providing feedback is pointless - and it's never ending ability to randomly disconnect/reconnect (with no option other than to wait) is ridiculous

Date of experience: January 11, 2019

Thumbnail of user umbertob3
Ohio
1 review
5 helpful votes
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October 24th, 2020

If the countless fake profiles and scammers don't frustrate you, Grindr will just ban you for no reason and keep your prepaid annual subscription. It's a criminal enterprise.

Date of experience: October 24, 2020

Thumbnail of user robbw7
Nevada
1 review
3 helpful votes
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November 19th, 2019

To each their own. I'm gay and like Men as Men. Beards, body hair -including happy trails, chest hair, arm pits, and pubes. Can't believe how many times I have to delete the trannies from messaging me, some coming back to tell me that I'm to discriminating against them, just cause I told them I'm not interested in getting to know guys that wears women's panties, stockings, bras, etc. One chick-$#*! reports me as being rude and discriminating. Grinder bans me for Zero Tolerance... and keeps my money for yearly subscription. Are they judging me for what I like and dont like? I'm so glad there are so many other gay Apps that I've discovered are for men meeting men. Guys4guys. Adam4adam... steve4steve... scuff. GrindHER wasn't for me.

Date of experience: November 19, 2019

Thumbnail of user walterb467
Florida
1 review
1 helpful vote
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February 14th, 2022

I have been banned so many times on grinder that I now realize it's not worth the effort to convince the gods of gay hookup sex site that they allow to many customers to be blackmailed or blackballed
For the most trivial reasons and if ur pictures are more attractive than some old crows that get jealous you will be banned.
$#*! GRINDER

Service
Value
Shipping
Returns
Quality

Date of experience: February 14, 2022

Thumbnail of user samuelm184
Spain
1 review
6 helpful votes
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September 1st, 2019

My account got banned from Grindr after an accusation of being harassing or bullying people without any proof, since there is none because I didn't harass or bully anybody. I have being a paying member for years and after contacting the support team they deny to provide me evidence and refer to their terms and conditions:

Please review our Terms of Service, under section "Our Refusal Or Suspension Of Your Service":
11.3 Grindr reserves the right to refuse or suspend access to any user, for any reason or no reason, and without any notice.

11.4 Grindr may terminate any User Account You have with the Grindr Services or Your use of the Grindr Services or any portion thereof, if Grindr believes that you have breached this Agreement, or for any other reason, in its sole discretion.

Date of experience: September 1, 2019

Thumbnail of user idrist6
GB
1 review
3 helpful votes
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April 18th, 2021

During my time on this site, I have had the worst experience that I couldve imagined. I was mugged by a guy and his gang, and when I tried to warn others in the area, by writing on my profile, I was permanently banned, with no explanation. His profile was allowed to remain and he met others (probably to groom them. They came and told me). When I tried to complain and get a refund for my annual subscription, all my emails and messages were flat ignored. They had obviously banned my home IP and my phone IPs. There are drug dealers, muggers, con artists, prostitutes, violent people, hidden profiles, no security measures, terrible customer service, it is the most expensive, you get stood up a lot, people are rude, nearly everyone is practicing unsafe sex. I was a victim of crime twice through this site, and they offered absolutely no support or advice, they just banned me for posting a warning statement to my community. It's a terrible site and the owners do not care enough to even explain why you get banned, even when you point out that you are entitled to information under Data Protection laws. They do not deserve their licenses. They should not be trusted with public safety.

Tip for consumers:
There are plenty of other sites to use that are safer and customer service is good. Use those.

Products used:
Pro annual subscription - a refund was refused and emails completely ignored after that.

I have gone on to use 3 other cheaper sites with better functions and far more profiles available to view.

Date of experience: April 18, 2021

Thumbnail of user luisz8
Australia
1 review
5 helpful votes
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September 14th, 2017

I have been banned few times because I state very clear my view about PrEP. I have read the latest research conducted in Australia (VicPrEP) and published in a reputable journal. I put on my profile the findings that PrEP is increasing unsafe sex and STIs and then, I get banned with no explanation. Are these gay activist are getting paid for every pill stupid queens take instead of adhering to condom usage?

Date of experience: September 14, 2017

Thumbnail of user trentf14
Australia
1 review
7 helpful votes
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September 24th, 2019

You can report people for no good reason Just cause you don't like someone even if they did noting to you & did noting wrong you can make some fake story up then they just block your account NO questions asked or proof is requested or required they don't even check the chat history they will Falsely accuse you of stuff without having any proof to support their accusations court of Law says your word isn't enough you need real proof

Date of experience: September 24, 2019

Thumbnail of user jamesg1013
Maryland
1 review
3 helpful votes
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August 3rd, 2019

These Jokers banned my account claiming that I was spamming others. When asked for the proof of this they wrote back quoting their terms stating that I can be banned for no reason basically. RACISTS and bot operators. DON'T USE THIS SITE, FAKES AND DRUGGIES LOVE THIS CRAPPY SITE..

Date of experience: August 3, 2019

Thumbnail of user terrys521
Australia
1 review
11 helpful votes
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January 26th, 2020

Grindr is full of FAKE BOTS & SCAMMERS nothing gets done about it 32 times in 1 day i reported fake bots as " spam " nothing was done you pay for Grindr you still get spammed by fake bots its starting to get a joke and annoying they have all this time to post stuff of their Facebook but no time to clean up their app

Date of experience: January 26, 2020

Thumbnail of user williamm2186
California
1 review
3 helpful votes
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October 8th, 2020

Same as everyone: After five years with the same profile, they blocked with with no warning, saying (FALSELY) there was something hateful or racist about it. To my inquiries they sent two automated message, them cut me off from the help site. No warning, no explaination, no refund.
And they mention for me to turn off my automatic payments, which I think is a cover your $#*! thing for them so they can keep charging you if you happen to forget, even though you are shut out. I encourage everyone to SEND A COMPLAINT to the Better Business Bureau, who have already revived quite a lot (you can view on their site).

Date of experience: October 8, 2020

Thumbnail of user lucas585
GB
1 review
3 helpful votes
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August 21st, 2017

The service is not in the level of the money taken!
They seems enjoy banning people. Even if they ban for silly reasons sometimes and without a pre warn or notice we still understand they are their guidelines! But when people are paying you money for membership and are regular customers you have to find a way to resolve the problem instead of taking their money then you close their profiles.if banning accounts with membership is that easy why giving people their money back is not easy too! I was a regular customer very active for 5 years roughly but I will never pay again and I think other apps give more freedom and respect their customers who are paying money for service. There is block option for any other member who is not happy to talk with someone else. No need for the app team to act like parents to ban any one...! The app is in its declining.
I still have to thank the app for taking the step for me to stop using it as I was always thinking I have to stop in some point to save more time in other useful things for me in my life save money that I pay on this app and then my account got closed!

Date of experience: August 21, 2017

Thumbnail of user henryf31
New York
1 review
2 helpful votes
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April 1st, 2017

My account was closed for no reason, I contacted support and in response I got this.

Hey,

I can confirm that your profile will remain banned.

I have personally reviewed your account and will not be allowing this ban to be reversed.

Please be aware that under section 11.2:
GRINDR RESERVES THE RIGHT TO REFUSE OR SUSPEND ACCESS TO ANY USER, FOR ANY REASON OR NO REASON, AND WITHOUT ANY NOTICE.

Regards,
Claudio
Customer Support Specialist

Date of experience: April 1, 2017

Thumbnail of user christopherr63
Illinois
27 reviews
50 helpful votes
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June 16th, 2016

I don't hate Grindr as much as everyone else seems to. I think my expectations might just be lower. It's a good app for what it is. Met some cool guys from it in the past. Fianced and I use it still.

Date of experience: June 16, 2016

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