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GRMC Reviews Summary
The company has garnered a reputation for its product reliability and quality, which many customers appreciate. However, significant concerns have emerged regarding customer service, particularly the lack of timely support and assistance. Customers have expressed frustration over difficulties in obtaining help and understanding the functionalities of the EHR system, indicating that responsiveness and effective communication are areas needing improvement. Overall, while the product itself is well-regarded, enhancing customer service practices could significantly improve the overall customer experience and satisfaction.
This summary is generated by AI, based on text from customer reviews
We called eclinical about 15 times before the end of the year and then called 5 times within the beginning of the year trying to get help to understand why our stuff was no adjusting the way it should. When we tried to get help they basically told us that they couldn't help at all. I know everyone is busy regardless of where you work, but taking the time to help people understand how things are suppose to work with your EHR system should be a priorty
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members