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Grove Reviews Summary
Grove has a rating of 1.8 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
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When I ordered I got a whole basket of free things! I was skeptical at first. But was I sooooo wrong?! I received my order in less than 5 days. I'll never go back to my other house hold products. I love the scents and how well they clean. The caddy I bought sits so beautifully in my kitchen it was all I was missing. I'm completely satisfied with the overall company, products and service. The box even had a personal note. How sweet?! You've got a lifetime supporter.
I ordered my initial package and received two glass spray bottles. I use one for the all purpose cleaner and a few weeks later I went to use the other one and filled it with liquid and it leaked all over my counter, the bottom is cracked. I contacted Grove for replacement but they would not send out a new bottle I had to put in a whole new order over the cost of the bottle to get it replaced. No I don't need this stuff all the time it's a few months before I need anything else I just wanted a replacement for the damaged item I received in my initial order. They did give me a credit but again I had to put in an additional amount of money in an order to use the credit to get the bottle. I'll go to the brick and mortar stores where people have jobs that are in jeopardy because of places like Grove and give them my business. I've Realized lately that dealing with online businesses is more of a hassle than what it's worth. Better to go in by yourself you know what you're getting you know if it's broken, It was even better you can see the quality when you go and purchase it yourself.
Hi Monica, we do apologize for any inconvenience and would be happy to explain our sustainable shipping services in hope of shedding some light on the issue. As a certified B Corporation, we take our sustainable shipping practices seriously. In addition to carbon offsetting every order, we want to ensure that we're never shipping boxes that contain a small number of items. For that reason, we've set a shipment minimum. While we understand it's frustrating when an item is damaged in transit, instead of using the packaging, manpower, and carbon to send one single item, we add credit to your account so you can pick up a replacement in your next shipment. We do apologize for the frustration.
Show me how well it cleans! Cute bottles are NOT enough. The ads are really starting to annoy me with their lack of information. Some manicured hand gently wipes an already clean cabinet? Some weird goth girl keeps flipping her hair while she begs you to buy? Puh-lease! Not even that cute of bottles.
Hi there, if you have any questions about our products or services, feel free to reach out at support@grove.co. Please know that Grove offers a 100% happiness guarantee and will gladly process returns, refunds, or credit for any unwanted product you purchase from us which you are unhappy with within 30 days. Hope this helps!
I got one package one time a year ago. Since then they have still charged me almost monthly even though I have emailed, called, chatted to cancel. I have to message them every month and hope I catch it to call and no matter what they still always charge me
Hi Mattia, we're sorry to hear you're experiencing issues editing your account. Grove defaults to flexible monthly shipments, which can be turned off either by you right from your account settings and cart, or by reaching out to our team of Grove Guides. If your monthly shipments are still active and you need assistance, please reach out at support@grove.co You are always in control with Grove, and we're glad to help.
I'll start by saying I like Grove's products. Both the brands they carry, and their own personal brands. They work well, and I haven't been dissatisfied with my products I've purchased. However, $20 a year for the free shipping when there's an order minimum of $30 is not worth it. If I'm paying an annual fee for free shipping, I don't want an order minimum. Not only that but they struggle to keep items in stock, so it's difficult to meet the minimum order price when 3/4 of the items you want aren't in stock.
Then another issue is that they claim your items will come in a few days. They don't. It takes about a week for them to process the order. Then you need to wait for shipping. Many of the brands they carry (excluding their personal brand) are found elsewhere. I can get the same stuff from Target or Amazon in just a few days, with no order minimum.
The idea of being able to shop for natural products from home is a nice idea, but other places do it as well and they do it much better. Save your money.
Hi Michelle, thank you for your candid feedback. We're sorry to hear haven't been completely satisfied with Grove, and would be happy to shed some light here. In addition to free shipping, for $19.99 a year, our VIP membership also includes free full-size gifts with every season, early access to limited edition products, and VIP exclusive promotions. As shipping without this membership costs $4.99 per order, this membership pays for itself in shipping costs in just 4 shipments. As a certified B-Corp, we've made a commitment to carbon offset each and every shipment we process, which can only be accomplished by practicing sustainable shipping. Shipping requires labor, materials, and carbon, so shipping just one or two items is not eco-friendly. We encourage our community to place thoughtful orders in lieu of processing multiple small shipments. It typically takes us 48 hours to process an order, and 3-5 days to ship. We apologize if there was any confusion about that timeline. While we do our best to keep our community stocked and safe, Grove, along with many other companies, has been impacted by the restraints of COVID-19. We can assure you our teams are working urgently to keep high-demand items available for the Grove community while being mindful of our suppliers and partners who are working extra hard to produce the essentials everyone needs. We truly appreciate your patience and understanding during these difficult times.
While many products offered on Grove can be found at other marketplaces, here are a few aspects of our services that set us apart from big-box companies. Grove is a plastic-neutral, certified B. Corp on our way to going completely plastic-free by 2025. You can shop with confidence knowing each product has met our strict quality standards. These quality standards also apply to how each company we partner with operates, ensuring fair labor practices and no testing on animals. A wide array of sustainable, non-toxic products can be shopped under one website, saving you from searching through busy aisles while knowing you're cutting back on carbon emissions. We also offer price matching and a happiness guarantee. Lastly, each Grove order you place gives back to the planet. Through partnerships with companies such as The Arbor Day Foundation, Plastic-Bank, and Living Lands and Waters, each purchase you make has the potential for positive impact. Please don't hesitate to reach out at reviewsupport@grove.co if you'd like to provide additional feedback or areas in which we can improve. Thank you.
Bad experience with this company, I canceled immediately and still a year later I have been scammed! They took money out of my account for membership. The they Flooded my account with emails and when I replied cancel to everyone they just kept sending them, stay way not a good company!
Hi Elizabeth, we're sorry for the experience you've had with our service and we would be glad to shed some light. When you place your first order with Grove, you are automatically enrolled in flexible monthly shipments, our default subscription, as well as a free trial of our VIP membership. Both can be canceled at any time, though as they are separate services canceling one does not cancel the other. We see that one of our Grove Guides was able to assist you, but if you have any questions or feedback, please don't hesitate to reach out to us at reviewsupport@grove.co and we'd be happy to further assist you. Thank you kindly.
I ordered products 1 time as you get some "free gift". After I received products I called to cancel auto ship. Then you have to change your settings to cancel membership yourself. I called grove and they reassured me I would no longer accrue charges. However they still cont to charge a yearly "VIP" membership to my credit card, they never informed me of this. They are sneaky. It is hard to catch as it is just 1/year. They refused to refund unauthorized charges other than store credit. But I don't want store credit as compensation for charges I never authorized. I don't want to do business with a dishonest company. Stay away from this company. This is a scam!
Hi Beth, we're so sorry for any confusion and would be glad to clarify. When you place your first order, you are automatically enrolled in flexible monthly shipments, as well as a free trial of our VIP program. These services are noted upon purchase and must be accepted to proceed to check out, and we apologize if that information was missed. After your first order, you can cancel both services if you so choose, which can be done by the customer, or by contacting our Grove Guides. As these are two separate services, canceling one does not cancel the other. We do our best to make sure you're aware of any charges before they occur, and we send reminders before shipments process 7 and 3 days prior to orders being sent to the warehouse. We also send a reminder 3 days before your VIP membership renews, giving you the option to opt out. If you do miss that email, we are more than happy to refund VIP charges for any requests made within 6 months of the renewal date. If you received different information, please don't hesitate to send us an email at reviewsupport@grove.co and we will gladly review your interactions with our Grove Guides. Thank you.
I love every item I've received from The Grove. Shipments have always arrived on time and in great condition. My only problem is reaching them. My app crashes every time I try to open it. Links in their emails crash as well. It's becoming a problem and I can find no phone number or email address to reach out to about these problems.
Thank you for taking the time to share your experience with Grove, Carol! We're terribly sorry to hear you've experienced issues with both our app and promotional email links. Please feel free to reach out to us at reviewsupport@grove.co, including the email address associated with your Grove account, and we'd be happy to assist you right away. Additionally, our Grove Guides are available via email (community@grove.co), via chat on our website, and by phone (every day from 7:00am - midnight ET at 1-844-476-8375).
I narrowed down my list in the cart to 5 items and ordered ($37-39). Now all of sudden I have been charged for $70! And was told "I cannot cancel the order" why I have been charged for something I did not order! I am assuming it is some system error. But it is not helpful at all when the company does not want to fix the problem! All they say is "cannot cancel the order" so I have to pay for what I did not order!?!?!?
Hi Emily, we're so sorry for any inconvenience or confusion. If you'd be so kind as to provide your Grove email at reviewsupport@grove.co, we'd be happy to take a look. Thank you.
I would change the order but they give you 3 days to "review/update" your cart and if anyone is as busy as me... I don't get to non-essential things that quick.
Hi Bobbi-Jo, thank you for sharing this feedback. If we can help adjust the settings on your account or provide any additional help, please reach out to us at support@grove.co. We're always happy to help!
I wouldn't use again. The product is good but I don't like the add ons. Sneaky. You have to watch your cart.
Hi Tiffany, thank you for taking the time to share this review. Grove is a recurring order shipment service that uses Product Subscriptions to help our customers stay stocked up on their favorite products. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo. Items in your Product Subscriptions will be automatically placed in your cart based on those settings, we apologize if this was unclear! Please don't hesitate to contact us at reviewsupport@grove.co if we can offer any additional information.
I have been using grove for over 4 years and I love it. They have quality products (their own brand) and offer other products such as method and seventh generation at great prices. Grove is the only place I purchase my cleaning and paper products from. I love that they care about the environment and are doing their part to protect it by using recycled plastic and paper products made from bamboo. With covid shipping has been delated but they are doing their best and always communicate to let you know. Any time I have had an issue they have been polite and have resolved immediately. Defiantly recommend!
Thank you for taking the time to provide this thoughtful review, Stephanie! We're thrilled to hear that you're enjoying our products and service. We truly appreciate your kind words and continued support.
I placed a major order for cleaning supplies on Nov. 13,2020. As of Nov. 28,2020 I have not received order.
Tonight I received an email saying that there had just been a delivery... which did not occur! I am totally frustrated, and I will never order from them again! I just hope that they will give me a refund.
Hi Sheryl, we're so sorry to hear that you haven't received your order and we absolutely understand your frustration. Please email us at reviewsupport@grove.co and include the email address associated with your Grove account. We'll take a look into your order right away and do everything we can to turn this experience around for you.
Fortunately for grove I read the reviews after purchasing. I enjoyed the fact that they had simple clean products, however to make a long story short I wouldn't recommend due to product not being up to date. I was sent an 8 year old bottle of toilet cleaner and told I would be credited, the other products were from 2017 the meters 2018, 2019, there is a shelf
Life of 2 years on products and they are satisfied sending products from 2017?! That is unheard of and to receive a 8 year old product!? You are suppose to be B rated for the better people however your scamming, & taking advantage of good products that some of us can't get ahold
Of in store, & than reselling old product. I had to speak to 2 different people to even get a credit. I'm apples and disgusted, I would not recommend I DO NOT WANT OUT OF DATE PRODUCT!
We sincerely apologize for the confusion this caused. These dates on the back of the Method bottles are the date that the specific formula was copyrighted, not the year the actual product was manufactured. The ‘©’ symbol in front of the date indicates that it is the year of copyright, rather than manufacture. We know this is a bit confusing, as there is not an additional sell by or manufactured date on the product. If you're ever concerned about a products expiration date, you're always welcome to reach out to the company that manufactured the product, and they'll be able to provide that information based on the product ID, usually located on the bottom of the bottle. Method stands by the integrity of their product for 2 years, but we sell through product much quicker than that in our warehouses. We hope this helps clarify and eases your mind that you can shop at Grove with confidence, knowing that you are purchasing a new product. If you have additional questions or concerns, feel free to contact method for confirmation, or send us a private message at reviewsupport@grove.co. Thank you.
What an unethical company. I ordered from Grove Collaborative website which somehow triggered a VIP Membership with a recurring membership fee which I never registered for and regular subscriptions for products I didn't order! I would get email notices for upcoming shipments and have to go in and cancel things I never ordered! It must be in the fine print and they make it hard for you to cancel things you didn't event ask for. Deceptive and unethical.
Hi Donna, we are so sorry for any confusion. As noted upon signing up, Grove's services default to ship monthly orders, which are preceded by a few email reminders to edit your order before it ships. Although this is a default setting, your flexible monthly shipments can be turned off at any time, allowing you to shop on an as-need basis. Your first order also includes a free VIP membership trial for 60 days, which is also noted upon signing up. We send an email reminder with an link to cancel this separate service before it renews 3 days before the trial is up, and we apologize if that was missed. We're always more than happy to cancel and refund your VIP membership if you do not wish to continue. If you have not contacted our team of Grove Guides for help with that, please send an email to support@grove.co and we'll be glad to help.
We have been customers for 2-3 years! Have always been treated well. If item was broke they replaced it with no questions!(even when replacement arrived broken they sent a third one immediately!) They sent item we didn't order once and i contacted to see how to return and they said to keep it as a gift or donate it. Love about 9 out of 10 of the products we try. Love the microfiber towels! Streakfree clean with just water on all my SS appliances! Pre Covid they were super fast and always in stock but they are suffering like the rest of the world these days. The VIP membership pays for itself with the free shipping!
Thank you so much for taking the time to share your experience with Grove. Hearing from customers like you lets us know we're moving in the right direction. We truly appreciate your support and understanding during these trying times. Thank you for choosing Grove for your home and spreading the love.
I love the ease of the app and trying all the products. 99% of the products I've tried I love. However, today the majority of my order did not show up due to "damaged goods". This is fine. Inconvenience but it happens. I was hoping when I called customer service they would at least overnight or rush my order. Instead they are resending my items but I have to wait a week. It's Thanksgiving week and I have none of the essentials I order. Not only do I have to go to the store but also I have to spend even more money to get the essentials I desperately needed today! Not happy at all. Although I hate to go I just can't risk this happening again.
Hi Jennifer, thanks so much for sharing this feedback with us. We're truly sorry to hear that your order was damaged in transit and that you don't have the essentials you rely on. We apologize that we are unable to expedite shipping, this is due to federal shipping regulations. We can assure you that we're doing everything we can to replace your order in a timely fashion. Please don't hesitate to reach out to us at reviewsupport@grove.co if we can offer any additional assistance.
The ONLY reason I ordered from this website was because I got a coupon in the mail, and I needed some cleaning products. The coupon said you would get an entire package of free cleaning products with your first order. I ended up spending $50 to place an order that I thought was going to be giving me a free hand soap, free dish soap, free spray cleaner, free ceramic soap dish, free cleaning pail, and free cleaning bottles. In addition I had ordered quite a bit more product. Without advising me of any changes, they took off three of the things I had ordered in addition, but my total came to $40 instead so I was okay with that. I just received my order in the mail and am so disappointed... I thought I was going to be getting so much more but out of the free things they only gave me the hand soap, dish soap, and spray cleaner. None of the other free items were included. The other part that is really disappointing is that all the soap they sent me is in the lavender scent, when I had specified on my order that I wanted different scents. Lavender smells give me migraines, so I don't think we'll even end up using any of that stuff. The other items that I paid for came as I wanted them, but I truly feel like I was tricked into buying them. Don't waste your time or money. Just order what you actually want elsewhere.
Hi Danielle, thank you for reaching out to share this feedback. We pride ourselves on delivering high-quality products with an impeccable service and we're very sorry to hear we've let you down. Could you contact us at reviewsupport@grove.co? We'll be happy to look into your recent purchase and do what we can to turn your experience around. Thank you kindly.
I tried to cancel my subscription. I went to their customer service chat. I explained what I wanted to do. They gave me clear directions which I followed. Then a week later I get a notification that I am getting a shipment. I went back to customer service and they said there were additional steps I had to take which they never directed me to do before. This is misleading.
Hi Amanda, thanks so much for sharing your experience, we're so sorry to hear about that difficulty. This is a great teaching opportunity for our customer service teams. I can assure you that your feedback has been passed along so we can work to improve these interactions in the future. If we can help adjust the settings on your account or provide any additional help, please reach out to us at support@grove.co. We're always happy to help!
1by get 1free draud onli 1 ear phone in low
Quality price plees do not by by others storers be safe shoping
Hi there, so sorry for any confusion. It sounds like this review was meant for a different company, as we do not sell these items. Grove Collaborative is a trusted online retailer of environmentally friendly, non-toxic, cruelty-free household essentials and personal care products. You can learn more about us here — https://www.grove.co/s/about. If you have any questions about Grove, please don't hesitate to reach out to us at reviewsupport@grove.co. Though these items were not purchased through Grove, we're sorry to hear about your experience and hope you're able to connect with the right company. Thank you.
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Helping families across America create a healthy beautiful home with our range of natural & non toxic home & personal care products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to provide this thoughtful review, Latoya! We're so happy you're loving all of the options we have at Grove. If you ever need any help with your account or a product recommendation, please reach out to us at support@grove.co. We're always here for you!