Growace

We placed an order for items that were stated in stock. Our card was charged immediately. For five days the order is listed as "processing" and we cannot get through to customer service on the phone to ask why they charged our card and what is still processing. This site seems inaccurate as BBB gives this company an F. Buyer beware.

You can spend hundreds or thousands of dollars with them and the products they sell break after a few months and they tell you it's not their problem because they only guarantee them for 30 days?

So you buy a $100 fan and if I breaks after 35 days they say it's not their problem.
I don't know why people say they have great customer service they must have low expectations.

This company is a joke do not order from these people. They never sent product. I called tried to cancel they told me I couldn't and hung up on me. Still never received product. I would definitely look somewhere else other than this place. Still never received product

Really bad service. Horrible slow shipping. Customer service is non existent. They won't reply to your emails. They actually have zero product and just act as a middle man. They can't get a tracking number because they are a middle man. Stay away.

They say they ship same or next day then you see in fine print 1-2 weeks then when you call you get the run around, they hang up, they are rude, put you on hold, laugh about it.

Don't even think for a second you're getting your order. Call your credit card RIGHT AWAY and do a chargeback against these fools.

I bought a light, came 3 weeks late. They didn't even pack it, until the 3rd week. After I received it, my garden was past due, to be in the flower stage. I still tried, and the light didn't work. Needless to say, my garden had to start over, so I lost months of work and a lot of money. Grow ace made me go through a video, to prove I'm not lying. So, I go to my nearest grow store, and tested the ballist, which was the problem. So I buy a new one, no choice, go home, show the video of the good ballist, and their bad one. They insisted, I send it back, my expense and they will test it. This pos is mass produced in China, which isn't worth my time and money to send back, only to get a bunch of excuses, why they can't refund my money, or just simply send me a new one.

They pulled the money from my account for my order and 2 days later informed me that my email was involved with fraud and put my order on hold. Wanted me to send pictures of my driver's license and credit card front and back. I told them I don't send photos to anyone what else could they use. An alternate email address I don't have one they they said they could put a small deposit in my account and I could call or email the amount. After I emailed the amount the emailed me that they were still not satisfied and once again wanted photos of my driver's license and credit card I told them to cancel my order and was giver the run around. I had to file a complaint with my credit union and threaten growace to get my money back. NEVER DO BUSINESS WITH growace.com HORRIBLE COMPANY!

2 WEEKS AND ORDER STILL NOT SHIPPED:
After 2 weeks, my order still has not shipped. The seller did not tell me why or when. I just had to wait in agony. Finally I got fed up and canceled the order. Now I have to wait (not sure for how long?) for the refund to show up in my bank. What a shady business!