Growace

Had issues with my aircube and they are getting my replacement out asap. All reps I've talked to have been kind and helpful

Customer service handle my problem appropriately. I am allready ordering more. Satisfied customer A+++

I have had a few concerns and returns, I have had great experiences with Maria, Angela, and Travis. Excellent service

Jen was knowledgeable fast and exact information. Will definately be makeing a purchase from acegrow

Had a couple separate orders from them. One took longer then said but got here. No biggie, but the other order never made it to my home. After a month of me emailing them and getting no answers on whats going on with it they finally decided to tell me it was out of stock. I've got everything ready for a grow and been waiting on the DWC Bucket for a month to finally be told they don't got one, garbage. I suggest you try another site.

Horrible! Not reputable AT ALL! Do not waist your money! They have sketchy customer service and they are very hard to get in contact with. You will have to email them and then wait 24+ hours back for a response. If they even respond. Once they have your money, they are not going to answer. $#*!ty products. Check them out on the Better Business Bureau... they have an F. Can't get much worse then that. Stay away... stay far far away!

I bought a light, came 3 weeks late. They didn't even pack it, until the 3rd week. After I received it, my garden was past due, to be in the flower stage. I still tried, and the light didn't work. Needless to say, my garden had to start over, so I lost months of work and a lot of money. Grow ace made me go through a video, to prove I'm not lying. So, I go to my nearest grow store, and tested the ballist, which was the problem. So I buy a new one, no choice, go home, show the video of the good ballist, and their bad one. They insisted, I send it back, my expense and they will test it. This pos is mass produced in China, which isn't worth my time and money to send back, only to get a bunch of excuses, why they can't refund my money, or just simply send me a new one.

They pulled the money from my account for my order and 2 days later informed me that my email was involved with fraud and put my order on hold. Wanted me to send pictures of my driver's license and credit card front and back. I told them I don't send photos to anyone what else could they use. An alternate email address I don't have one they they said they could put a small deposit in my account and I could call or email the amount. After I emailed the amount the emailed me that they were still not satisfied and once again wanted photos of my driver's license and credit card I told them to cancel my order and was giver the run around. I had to file a complaint with my credit union and threaten growace to get my money back. NEVER DO BUSINESS WITH growace.com HORRIBLE COMPANY!

Worst company I have EVER dealt with. Will not be buying anything else from them. If I could give zero stars I would have. Horrible experience.

I'm extremely disappointed with my experience with GrowAce.com I ordered a water chiller expecting a brand-new unit, but what I received was clearly used — it had visible signs of wear and damage, including parts that were not installed properly. I immediately reached out to their customer service and have been going back and forth with them ever since. I've sent detailed photos and videos that clearly prove the unit was not new, yet they still haven't provided me with a return label or issued a refund. It's unacceptable to treat paying customers this way — especially when the evidence is right in front of them. I feel like I've wasted my time and money dealing with this company. I would not recommend GrowAce.com to anyone looking for honest, reliable service. I hope they make this right, but so far, my experience has been nothing short of frustrating.