GUESS Factory

I ordered two times( hoodies, a tee shirt and a pair of boots) from guess factory and I received them 4 days later without any damage or anything. I love their products and also some times mishaps happen, so don't be disappointed only after any such occurrence of wrong or damaged products.

I had a bad experience with a bracelet that i ordered online which it came damaged. I was planning to give the bracelet as a gift on the day that was delivered, but guess what: it came broken. I had to spent a lot of time running to buy another gift and was late for the birthday party.The customer service replied after 3 days. Very unpleasant experience!
Update: After i shared my experience with the guess factory customer service they refund me for the broken bracelet.

I was able to cancel my order at Guess Factory. I cancelled my order because of the terrible reviews on this site. I didn't want to risk getting ill products. The one catch is you have to email or call to cancel your order before you receive an email confirmation saying your order was received by Guess. I had to aggressively call and ask them to refund my money. But they were helpful because I asked for my cancellation before the confirmation email was sent to me. The trick. Thank you Guess Factory for refunding me and thank God for being there for me!

I hate guess factory now. I bought about 200 dollar goods from them, then there was a pair of shoes over size, so i exchanged it for a smaller one. I asked them, do I need to pay anything for this exchange? They said no. Then guess what? They charged me 12.95 for the shipment. I asked them why? They said no fees for the exchange, but there is fees on the return! Didn't I said any shipment fees? Bad Guess! I am very very mad, i am not going to buy anything from them any more!

I love the clothes at Guess Factory. I have purchased clothing online twice. I would recommend purchasing a size up from your normal size as they do fit on the smaller size (XS is more like XXS in the t shirts) but the quality is great and they are super cute. The orders come quickly and there are good online deals - free shipping if you buy over a certain amount (Rakuten is a great way to find deals). If you like cute sexy fitted clothes that are at a good price this a good place.

I am a first time online customer from the Bahamas who spent about $160 and also my cousin who sprnt about $130 and we have not received our items yet. This was from over a month ago and to make it worse I recommended this site to others but they are really doing alot of bad business. I just need someone to really help my cousin and I to get our things or our monies back.

It was my first time purchasing from guess factory at first I was scared because All the reviews I seen seen but then I'm like F it I'm going to order it. My package came in 4 days it came in very good condition so for me my experience went very great

If you want to exchange they charge you a label fee and then refund you and have re-purchased your item over so they can make money again from your shipping cost and tax. These people are a scam and rip off do not order from them. I regreat ordering from them. And the custom service rep. Alot of them give u wrong information and they are old ladies and mean...

I wanted to cancel my order which i didn't receive on time. I was talking to Alaxis Zavala over phone and I would say he is the best person you can talk to. I was so worried about cancelling my order coz I read too many bad reviews about customer service experience. I was so surprised as he is totally opposite of what people is saying. So polite, nice and understanding. He owns the personality of hospitable person. He knows what he can he do to satisfy his customer. Best person, I am so happy. If I will shop again online will be only coz I was impressed by Alaxis service. Thank you for being awesome!

I ordered a purse it said delived I never got the item. I checked everywhere and only go the invoice sheet in my mail box. After contact the company they told me I would have to buy the same item at the same price and they will ship that one out and then after that I would get a refund. I said absolutely not you refund me and I will buy in person. They said it will take a few hrs to receive the email then a few days to get my refund. Haven't got anything yet. This is horrible! Please don't buy from them it's no worth it! Go in person it's the same prices in person in a guess outlet. If I don't get my refund I will use my online platform and make sure I reach as many people of this scam.

Please do not purchase from the guess factory. On february 1st i ordered an item and it showed up as delivered but no where to be found, so i contacted them, they refunded my money and let me place a new order for the same item at the same price, the SAME THING happened with my second order, i did not recieve it although it says delivered and neither has my first order showed up! I believe this entire site is a scam and they do not actually ship out items. Refering to the tracking information it was shipped from montreal and within a day arrived to my location and was suppposedly "delivered" seems like a scam. Just avoid this site at all costs no matter how good the prices look,

Had awful experience, received both the bags in weird condition, one of the bag had scratches and other bag had broken strap and unfunctional zip. BEWARE bad service and would not recommend as it is poor value for money!

Poor service. It appears that you should make 100% advance payment, so I was sent a thermal lily, I ordered through the site. This information is in the section of the return, but I wanted to make an order, not return, and did not intend to go to this section ((( WEAKLY)

I am in ove. With all.the clothes I order. My only issue was the sandals they were to small. I were a 7.5 but ordered a 8 to small. The shipping was fasted. I felt the need to review because I had seen negative reviews. I will definitely ordered fro. Here agian!

They send the package to the wrong address ( not my mistake) and promised I will get a refund as soon as they receive a package back. After couple days I called them again and they said that there is nothink they can do and basically they stole my money. Never received either package or refund. Dob't buy from them!

I placed an order for 5 pairs of shoes and a purse on April 28th and received a confirmation.
May 1st I receive an email with the following "Unfortunately, our team was unable to complete your order. You have not been charged for this order."
NO OTHER DETAILS...what is this about
They were kind enough to suggest I contact them via phone to replace my order.
No and that's it for buying from GUESS

I placed an online order on Saturday and paid the 2-day delivery fee of $15. Received the first alert that my delivery would arrive on Tuesday; OK I get it, Monday is Memorial Day.
It´s Monday and I just received a 2nd alert that my order will not arrive until Thursday. This is NOT 2-day delivery! This is the last time I shop with Guess Factory. I look forward to receiving a full refund of the 2-day delivery charge.

I ordered 2 wallets and 2 bags on guess factory, they send just one wallet and one bag claiming that they will send the other items later. I got in touch with the customer service, they behave like a robot, mo flexibility and it was very unhelpful. I waited few days and they did send my the other items so I am still waiting. That $#*! is still holding my money and claiming that the system doesnt allow to refund whilebthe order is proceding... but same system doesn t send the item while they have already be paid
Scammer

I ordered for 3 x watches and after nearly 4 weeks a parcel was delivered. I opened the parcel to find a pair of SUNGLASSES!? I have been trying to email them using the site and the email address from the confirmation email but I haven't had any response to the 4-5 emails I have sent! I want my money back or the items I ordered to be resent to me. I want to cancel my second order that I made while I was waiting for the first one to arrive!

Do not order from this website! It is a scam.
I was charged and never received my order.
On my account it says "in process " still, but I was charged the same day I ordered.

Placed large order online. Got email one item no longer available. Ok... once I received my package there was another missing item. I was of course charged for. Contacted customer service to find out the item is out of stock. Ok. So why wasn't my money refunded to my account? Was told by customer service even though I didn't receive the OUT OF STOCK product I would have to wait 20 days for an investigation on the product and they will decide if I get my money back! Then I was told I could go on the website and pick out something else instead that I would have to pay for and they could give me25% off. Ummm no thanks. I love guess but I guess I will have to find another store

A older woman in the costumer service department was just disrespectful. She was giving everyone attitude. One simple question would make her answer sarcastically.

Well first of let me say I spend a lot of money with guess In general but guess factory is the worst I went online to order a product I wait 7 day they cancel it a couple days ago they put the same item that got canceled back online so I'm thinking it's in stock nope I wait another 7 days gets canceled again I will never ever order from them anymore and also they have an app so you can earn daily rewards don't believe that $#*! because if you get anything higher then 1 point they won't add it to your account they are thieves save your money every branch of guess is good but guess factory sucks