• Gumtree UK

Gumtree UK

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Overview

Gumtree UK has a rating of 1.1 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gumtree UK most frequently mention customer service, email address, and live chat problems. Gumtree UK ranks 208th among Classifieds sites.

  • Service
    25
  • Value
    22
  • Shipping
    17
  • Returns
    17
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
16
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How would you rate Gumtree UK?
Top Positive Review

“Like all classified ad sites, and especially the free...”

Paladin A.
2/9/11

Like all classified ad sites, and especially the free ones, Gumtree does indeed suffer from scam ads. That said, they seem pretty good at taking down scam ads when reported and there are active forum moderators who aid in that cause. The site itself carries a growing selection of ads and it's free. I think the site is a good choice for items that you can buy locally and transact face to face (which was, I beleive, the original concept behind the site). But don't use it to buy things remotely from people you haven't met.

Top Critical Review

“Refusing to take down an illegal add”

Diane L.
10/2/24

A woman bought a puppy from me I am the breeder a couple days later she put it up for re sale breaking lucys law that prohibits the resale of any animal under 6 months the puppy has to come back to the breeder she has not come back to me and is therfore breaking the law

Reviews (82)

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customer service (14)
Thumbnail of user oliviaw485
GB
1 review
0 helpful votes
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July 24th, 2023

Took money but did not post ad,unfair and stealers, stealers stealers stealers stealers,unfair stealers

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Value
Shipping
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Quality
Thumbnail of user sas8881
GB
1 review
0 helpful votes
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December 6th, 2023

Proper rubbish. Brainless administration. Would not reccomend. Avoid this place administrated by a silly people

Service
Value
Shipping
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Thumbnail of user graemew31
GB
1 review
0 helpful votes
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September 1st, 2021

I bought a new phone and it was a fake I lost £600 and told them and they are still adivising on the app

Thumbnail of user philm529
GB
3 reviews
6 helpful votes
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October 19th, 2021

Within 24 hours Gumtree scammed me of £9 removing my advert for using different emails. This site needs closing down. 22 carat foreign scammers

Thumbnail of user adriang209
GB
1 review
1 helpful vote
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February 15th, 2022

HI, i am new to Gumtree and i try to post my flat for rent on gumtree. First i post the ad without pictures and they removed my ad for that reason. I edited my ad, add photos, landlord reg and they told me they blocked my account for no reasons. I asked to provide me with details and info if i break any rules or terms and they don't comply with they own ToS.

This was the email that i have received from Gumtree.

Hello Adrian

Your account has been restricted and we have reviewed this decision.

When looking into your account we can see that you aren't complying with our rules, to the level where we think it is better that you no longer use our website.

Our original decision to restrict your access is upheld.

We reserve the right to remove ads and restrict user access. This is in accordance with our terms and conditions.

This is the Terms on Gumtree and they must comply with that.

Removed
Removed means that your ad has been removed from Gumtree for a violation of our site policies. When this happens, an email will be sent to your account's primary email explaining which policy was broken. If you can't find the email, check your email's junk and/or spam folders. You can review our site policies in the General Posting Policies article.

As long as you don't continue to break any of our policies, you may repost your ad at any time. If the item, service, or job you're posting is against our policies, we ask that you please refrain from reposting.

If you have questions about our policies or you feel that your ad was not breaking Gumtree's policies, please contact our customer support team. We'll be happy to look into the situation.

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Thumbnail of user ju34
Ireland
1 review
1 helpful vote
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November 4th, 2022

GUMTREE TOOK £30 FROM MY BANK ACCOUNT AND REMOVED MY POSTED AD.
NO REFUND, NO EXCUSE, NO REASONS!
NEVER AGAIN.
LEGAL THEFT!

*******932

Tip for consumers:
Avoid!!

Products used:
Dog selling

Service
Value
Shipping
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Quality

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About the business

Gumtree is the first site for free classifieds ads in the UK. Buy and sell items, cars, properties, and find or offer jobs in your area.

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