GunBroker has a rating of 1.6 stars from 226 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GunBroker most frequently mention customer service, credit card, and phone number problems. GunBroker ranks 330th among Sporting Goods sites.
I have made over a dozen purchases and sells through gunbroker and have been satisfied. Granted there is little customer service, but look what you are paying. What I especially like is their search engine... much easier to use than those of other sites... they make guns from all over the US just a bid away. Thanks GunBroker!
Once upon a time I got good service from Gunbroker. I've bought and sold many firearms on their site. Since Ammo took them over I've had nothing but problems with their website. Try and get a person on the phone! You have to be a Gold Member to qualify. Crap customer service. Too bad what happened to them. They have lost a long time and once satisfied customer. I"m sure others will follow. Howard S. North Carolina
Fantastic site! I've shopped on gunbroker for the past few years. This is a great site to get a good idea on what different types of firearms are going for. Also, they just don't sell guns they have alot of other interesting stuff as well, it's worth checking out.
There is a lot of good sellers and buyers on this site. So use the feedback to find out who your dealing with. As far as the people who manage this site, I haven't come up with a word to describe them yet. Their customer support really needs to be redone. When you have an issue its take about 2 to3 months to get it revolved. So if you had a good experience with a buyer or seller save their contact information. So you can still do business with them with out going through Gunbroker. There is a lot of small mom &pop gun shop that sell on here. Gunbroker also seems to have a very good FFL network. All the FFL's that I have dealt with have been very professional.
After reading reviews for (2) gun selling auctions sites, gunsamerica.com & now gunbroker.com I decided to not list my gun for sale... Buyer & Sellers Beware. Absolutely NO... say it again, NO, customer support for failed transactions. Lets all cancel and shut them down.
Gunbroker allows their sellers to scam customers. Example, I bid on a plastic ammo box, hold 100 round of 22lr. Box weight 3 ozs. The sellers shipping charge was $40.00, MO to NV UPS Ground. The seller will not give you the shipping costs before you can back out of a deal. Then they say in their ads, we do not make money from shipping costs. What a joke. Gunbroker only wants your money, if they get $1.00 from everyone in the world, they don't have to sell anything.
Tip for consumers:
Do not go to the Gunbroker site, period!!!!!!!!!!!!!
I bib on several pistol auctions with the same seller. These were "no reserve" auctions. I was the highest bidder until the last day when I was out bid ion the items by the same person. I click on the bidder's list and then click on the same bidder's ratings. Holy Cow... they have 23 pages of bids for this vender with glowing ratings. They would buy 10 or 15 guns a month. It was instantly obvious the scheming vender was bidding up his own "no reserve" items. Looking at the bid history, this has gone on for several years. It then becomes obvious gunbroker.com does nothing to stop this crap. I am done forever with gunbroker! May lawsuits and bankruptcy be their next Christmas gift.
Tip for consumers:
Go buy from an honest local dealer or someone you trust!
After gunbroker took money for registration they then decided to refuse my activation but never returned the money. Customer service is zero, emails are rude and mechanical. The cost of buying on this site is like buying something for 135% more then you can buy in a store by the time your done with the fees of shipping and paying an ffl. The sellers are greedy fear mongers and unresponsive to problems with your purchases from them. All in all they suck
Tip for consumers:
buy elsewhere
No problems at all buying new guns. 3 used ones I won were not even remotely close to the descriptions, and pics did not show the damage. Only bid on used guns with detailed descriptions, clear hi-res pics, and ask the seller questions. Do not trust the sellers to be honest. 2 of the 3 were still worth close to what I paid, the last one was a total rip off.
Waste of my time. Don't specify $1 fee until after verification. Don't mention needing credit card on file, until after bidding. And don't list bid reserves, just state that bid doesn't reach. This site is a waste of time if you have anything else to do.
Completed the procedure to register and verify. Everything seemed to work, except when I tried to bid. Then the system said I was suspicious and directed me to another page requesting more information. Why was I approved in the first place. Sent additional info and got the reply they would act in 24 to 48 hours. The Bid item I wanted was only open for 20 hours. Some Site
Some of the reviews state I must be some kind of anti-gunner because I gave Gunbroker a negative review. These people would be in awe if they caught a glimpse of the weapons in my gun safe. Thirty guns, including 15 NFA items (SBRs and suppressors), some of them were bought on Gunbroker. I performed as much due diligence on the purchase I was screwed on as any of the others. Gunbroker allowed one of their sellers to steal from me. Gunbroker allows those thieves to sell on their website today.
Stan C.
Tip for consumers:
Remember that Gunbroker makes money from the people that sell on their site whether those people are honest or not. That money is more important to Gunbroker than customer service. Dishonest cheats are welcome on Gunbroker if they pay enough.
I won an auction on gunbroker for a single shot shotgun, mailed a money order to the seller, never got my gun, emailed the seller numerous times. Gunbroker runs a $#*!ty buisness! Do not use this site, you are in great risk!
** UPDATE 3/19/16 - I infact got a refund today directly from the seller, many thanks to him for his willingness to work thing out. Gunbroker customer support has NEVER contacted me even after 3 months...
I know a lot of people will disagree with me on this but this is the way I feel...
If you buy from websites based in China, Nigeria, Congo, Namibia, Iran, Syria, etc etc... a good rule of thumb is don't buy technology (phones, computers, cars etc...) and food (baby food, formula etc...).
If you buy anything at all... buy cheap plastic things like cd holders and make sure they aren't priced over $5. This goes for palm reading too.
Also when you order from places like this don't give them a credit card number otherwise you will be overcharged. Use something safer like a disposable credit card that only has $5 of credit.
PS. Don't order more than one item at a time that way your never out more than $5.
I have purchased at least four items on Gunbroker.com, and every purchase has been smooth and easy. Every interaction I've had with the sellers has also been quick and efficient. I'm willing to follow their easy to understand procedures, and as such haven't had any difficulties. Thank you.
Purchases a Model 61 for 1200. 00 Great looking rifle but nothing was said of mechanical problems, and I guess I never asked, but anyway, because dealer had listed as no refunds.
Gunbroker said case closed as it was listed as ne returns.
Anyone want a 1200. 00 rifle that does not shoot.
4/13/2023
I purchased a rifle, paid and submitted FFL immediately. A week went by and no change in the shipping so I messaged the seller with no response a week later. 2 weeks without any communication and not shipping my item seems ridiculous. I'll be purchasing from the shops moving forward.
Update 5/3/2023
Seller finally said "there was a supposed shipping issue" after 3 weeks and that it would be in early week of 4/24. Reached out 4/28 and was told that I would have info by EOD. Nothing and reached again 5/1 with still no response. I just want the rifle or issue a full refund because 5 weeks is REDICULOUS! I run a few businesses and if I did business this way they would all be out of business!
Who ever runs this site could learn a lot from eBay. I tried to update a change of my email address & it is impossible. No response from the people running the site, if there is anyone managing the site at all.
Site is difficult to deal with first of all because there is absolutely no one to talk to other than email, and emails can go up to a week without a response. According to their guidelines, they have limited monetary reimbursement from fraud, and that is not true. I bought a rifle that was absolutely not as described, had irrefutable proof of the transaction and Gunbroker.com chose to do nothing about that. I'd say this makes them a fraud. The system is geared so that they get their money no matter what happens. There's a lot of guns that are being sold as something they aren't, and there is no way of policing any of it. Buyer beware.
After several attempts to make a listing and joining the site I was unable to complete a listing for sale. Feedback was rude, unhelpful and unprofessional. Next month I received a bill for verification $2.00 Same responses after request for cancel. I feel this business will give gun owners and sport/hobby a bad name. Highly not recommended!
Gunbroker is a great site to find what your looking for. The major problem is the bidders out there, people take what would be a fair price for a gun and try and outbid the next person. By doing this they win the bid but end up paying hundreds of dollars more then the gun is worth. Why not let a person get a fair price that bid before you instead of just bidding the price up why past what the gun is worth. That's why I say people are just crazy, not smart.
The customer service is non-existent and insulting. They will close claims on their own initiative and refuse to talk to the customer. It is 100% a sellers world with zero buyer protection. I had a seller try to change the deal and claim I had to pay almost double what the auction amount was for due to his unmentioned "transaction and handling" fees. When I objected he filed a non-paying bidder claim and my account was frozen. I revieced a one sentence response saying the buyer filed a claim that resulted in my account being closed whenever I tried to explain what was going on.
Tip for consumers:
Do not use. Fine a local gun forum or use facebook to find local groups. Gunbroker will not help you if something goes wrong and there is no realistic small claims court route for out of state sales.
Gun brokers is an extremely non-business friendly operation. They are basically a virtual account business tax. No responsibility at all. They require a bank account to sell even if you've already supplied a valid credit card I supplied them with a Chime account and they said that's not valid because they are a virtual company, oh, my God! Gun brokers is a virtual business!
Products used:
Sporting goods
WARNING WARNING! Stay away from this site! Will not back you up when you have been defrauded by criminal activity. They can't help but be aware of criminal activity -- check reviews -- it has been reported by many other besides me. They especially allow C&R holders to engage in the business of selling. 144 plus transactions just isn't collecting. Then the C&R rips you off. STAY AWAY!
I had nothing to say to this Web Gun business. If you want to loose money or be part of the scam, transact your business here.
I will never patronize this gun site again.
BEWARE! Number 1 Scam for Gun selling and buying!
GunBroker is an invisible company when it comes to customer service. They obviously do not want to deal with customers (buyers) that have problems with sellers. NO phone number, NO website for customer service. They only respond when you sign up, otherwise they are invisible. Just running a website from somebodies basement in Atlanta.
This company backs bait and switch artists. Advertise a new gun and they send a used one. Then I am the one to blame when I contact my credit card company to do a charge back. They closed my account due to seller complaint. Real great company to do business with. Blame the consumer trying to protect themselves. Buyer beware and stay away...
Tip for consumers:
Use a more reputable site like GunsAmerica.com or Budsgunshop.com
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