GunBroker has a rating of 1.6 stars from 226 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GunBroker most frequently mention customer service, credit card, and phone number problems. GunBroker ranks 330th among Sporting Goods sites.
I have made over a dozen purchases and sells through gunbroker and have been satisfied. Granted there is little customer service, but look what you are paying. What I especially like is their search engine... much easier to use than those of other sites... they make guns from all over the US just a bid away. Thanks GunBroker!
Once upon a time I got good service from Gunbroker. I've bought and sold many firearms on their site. Since Ammo took them over I've had nothing but problems with their website. Try and get a person on the phone! You have to be a Gold Member to qualify. Crap customer service. Too bad what happened to them. They have lost a long time and once satisfied customer. I"m sure others will follow. Howard S. North Carolina
First and last time I ever use this site. I would rate it a negative 10. I won a bid and after several emails to both seller and gunbroker.com could not even get a response. Use this site at your own peril. Disgusted in michigan
I've had good and bad on gun broker but overall would say the site isn't worth it. Forget about buyer protection - there isn't any. The site is a scam in and of itself. The BS fees to be verified and support is run by behind the scenes alias jockeys who suck at customer service. Their only intention in to keep running and don't give a $#*! about what kind of crap users sell on there. You'll see over and over guns listed as good condition but when it arrives you realize you've got junk on your hands. Then your fun begins trying to either return it or get it working. GunBroker could care less about it - they've made their money. Support will answer easy questions on how to use their site but disappear when it comes to real problems. STAY AWAY from the hicksters and you'll be better off. Otherwise it's like playing the lotto - sometimes you win but others you'll lose and ultimately, you'd wish you would have done business with a legitimate company instead of these gomers.
First they charged me $1 for email registration. Next time I tried to log in it said. Needed to pay $2 to verify my acount info... when I hit the next button It started to ask me credit bureau questions that couldnt have been known unless my ss# was pulled, which I never gave. I didnt answer and backed out quick as hell. 7 days later I am a victim of credit card and ID theft. Wife is pissed because we were trying to buy a house and now my credit and social are flagged.
There is nothing wrong with Gunbroker, just because the idiot got a bad deal and couldn't resolve it, it isn't Gunbrokers fault. Caveat Emptor, buyer beware. People get screwed on Ebay all the time and you don't see them fault Ebay. I think most of the complaints are from anti gun morons. They probably don't even have an account, they're just trying to discourage people from buying guns.
I've been trying to register with Gunbroker for 10 days and it is exceeding difficult and their CS is simply non-responsive. That is, their do not reply to CS support emails. I've decided I can take my business elsewhere.
They ignore evidence of shill bidding. One one gun came and went twice with no bids when I was bidding on another. When I lost that auction, I jumped on the other gun the third time it came up. Suddenly another bidder was running up the price. I bailed out when the price went too high. Amazing, even though there was a winner, that same gun was back up for auction 6 minutes later. When I complained, Gunbroker said they see no evidence.
Be careful with GB as they will always side with sellers in disputes and they tend to allow the sellers to walk over the buyers. I suppose they see the sellers as their revenue stream but without buyers the sellers are worthless. That's is another thing. You can find good prices here but some of these sellers are real A**holes. Beware of the sellers and check their rating before you buy. Overall, Gunbroker.com is not a good company to deal with as internet auction sites go.
They rejected my regitration information, yet there is absolutely no way to reach them. I think they are a scam, and highly reccomend you don't use this site. Just read the reviews, then decide if they are a good company to do business with.
Eventhough I have above average computer skills, site is not designed user friendly. They colected $1.00 from my American Express for membership but when i tried to use my card for setting account, i got an error message stating we dont accept Amex. It was good enough for them to take the free dollar but not for payment :(( (((
I tried 7 times to buy a gun. I put in 3 different credit cards. Even had one onfile. Registered, did everything I was suppose to. It would NOT accept ANY credit card and it was a BUY NOW purchase. No bid, no win. I tried to call and it says to push and extension so I did. It gave a little box that said did this help you and when you pushed "no" it hung up on you. Worst site I've ever seen. If you don't want online business why do you advertise for it.
A friend of mine once asked me, “Ever heard of GunBroker.com?” I had not. Well, he told me to visit the website. I could believe what I saw at the site. It is an exclusive world of firearms, and hunting and shooting products. As a citizen who is legally allowed to own firearms, this was a shopping paradise for me. Well, it is a gun auction site where we can just search for the perfect item that we need, find it, and place the bid. I keep following the bid to make sure that I win it.
An impossible task of jumping many hurtles and never able to solve many problems. Their robotic answer and tutorials couldn't help. This was a very horrible and frustrating experience. I waisted so much time. Never again.
Tip for consumers:
Terrible site. They should just shut it down.
No accountability for their service. If you're used to dealing with eBay, forget this site, rip off artists from one end to the other. I used it and got ripped. If you use it and get taken, I told you so. No human contact, no response from the web site
Don't trust gunbroker site. Had a very bad experiance purchased and paid for an item and received a totally different non working piece of junk.
Seller didnt respond and became unregistered.
Buyer beware
I had very good success selling reloading items, their fees are certainly reasonable. The only problem I have is the buyers, as a general rule, they are slow to pay for their purchase. I am a done deal type person, when I buy something, I have the money and pay for it immediately. If I sell something, I don't appreciate a buyer dragging their heels to pay.
Ordered $100 item using my old GunBroker account. I had to update my old address to new address. Invoice said shipping to: correct address. Seller received old address, and I am now trying to retrieve an item 200 miles away from whoever lives at my old apartment.
Do not buy anything from GunBroker. This service is abysmally bad.
Gunbroker sucks. All the reviews that say "I don't know what people are complaining about" is just plain bull s***. Those are most likely the reviews left by the company to cover up their sh**ty reputation. First of all, why is Gunbroker the only website that asks to charge you because you have a free email? That's the biggest red flag right there. Second, if something goes wrong on their website, why aren't they responsible? It's their website, they have the ability to make things right. Why do they leave it up to the seller/buyer to resolve it? Especially when they know there are people with malicious intent on their website and they don't do anything about it. Simple, because they don't give a s*** as long as they get their commission at the end of the day. Last, people don't come on here to hate on website because they have an "anti gun agenda", that's just an idiotic thing to say, they come on here because the website F***ING SUCKS YOU MORONS.
Gun Broker seller: Ed Koporc is to be commended for his immediate response to the buyer, efficient processing of the sale and fast shipping of the firearm. Upon receipt, the weapon was as advertised and in great shape. I have recommended Mr. Ed Koporc to all my gun club members. I rate this seller A+++
As a seller I found it frustrating that emails I would send to buyers would not actually make it to them. Not good considering they were sending me MO's. Who wants to send money to someone you don't know and not even receive the message that payment was received and your item has shipped. Buyers would get pissed at me thinking I was not communicating. I made some money that I am grateful for but WOW not sure it was worth all the hassle of miscommunication. P.S. If you bid on something make sure you have the money to buy it. Not sure why people did this!?
This outfit charges those with a "free" email address a one dollar "activation" fee. They claim it is for verification reasons. BULLS_IT! This is just a way to get your money.
Stay away from these people!
There are plenty of other sites out there that broker weapons.
DO NOT USE THIS ONE!
First of all, they charge you $1 fee just to be a member. In all of my days online shopping multiple types of merchandise I've never had to pay a fee to have an account with a sit. Secondly, because my identity couldn't be verified they wanted a picture of my id with the correct address and utility bill with address. For all that trouble the site was not worth it and I buy everything I need from Legion, which I highly recommend.
Horrible place to buy something. This gunbroker outfit boarders on criminal, period. Dont Buy From GunBroker! Its like flipping a coin, you may or may not get it, No customer service, no phone numbers, no help, just take take take.
Their site is a huge pain in the a$$ and they don't care. Their kaptcha crap doesn't let you log in but you can go to another site that uses them and get right in. Their prices are stupid high and their are a lot of scammers on there. I had a seller try to get me to pay with a payment source that leaves me no safety and they refused to give me any contact info and it took a week to get a vague generic response from them. It happens quite a bit with sellers. I asked for an action screw measurement for a Mauser stock and was told to "look at the pictures or get the F@#$ off the site" so I looked again at the 3 pics that had no reference to measurement so, I got the F off the site like the seller said to. Found a better stock for a better price on Ebay. Goodbye Gunbroker losers.
Made a purchase from one of their sellers and was promised fast and priority shipping. I got neither. What should have been a 4-5 day deal has turned in to a 13 day ordeal. I have complained directly to Gunbroker and they have not responded and probably won't. These sleezy sellers seem to be able to do as they please with no responsibility to the buyer. Gunbroker did not waste a second draining my charge card but when it comes to assuring customer satisfaction they are like ghosts in the wind. Last time I tried to present a problem to them it was like arguing with Forrest Gump. I have had enough of this site and will just bite the bullet and shop local,then I would have half a chance to get a problem taken care of
Purchased 2 firearms off Gunbroker and both were pleasant experiences. One was a local seller to me, so I picked it up in person and it was exactly as described. The other was sent from Kansas and again was exactly as described, with the original 25 year old box, even the original 25 year old warranty card.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.