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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
EAGESH: Made a frustrating upgrade to the internet turn into a cake walk. I would defiinitely recommed him to anyone that are not computer savvy because he know how to resolve problems and he is very patient with his novice computer clients. It was a pleasure to work with him.
Tip for consumers:
Eagesh made my computer frutration a piece of cake.
I called about removing Norton Security Suite from my computer. I talked with Mahua and she removed Norton from my computer and also cleaned up a number of other files that facilitates the computer to run faster. I am very satisfied with the efficienty with which Mahua did the work. Thank you.
My computer had a virus that locked it around 2 to 5 minutes when I start surfing. After many attempts to make it work unsuccessfully I reached out to Guru aid and everybody on the chain was just great and patient.It looked like a computer lesson and they showed patience and professionalism all the way. For the price we pay to get all the computer in the house covered I absolutely recommend Guruaid. Believe me they are very good cause i thought my computer was done and they revived it now with a faster speed and virus-free
DIOUF
BALTIMORE, MARYLAND
Tip for consumers:
THEIR PRICE IS REASONABLE AND IT CAN SAVE YOU PLENTY OF MONEY.IF YOU HAVE ANY PROBLEM WITH YOUR LAPTOP,DESKTOP CHECK THEM OUT
I would give minus stars if I could. I thought I was contacting Dell support and this number popped up and they acted like Dell support when I explained my issue. Computer. Before they could service my computer I needed to buy a service contract. I agreed to $179,00 for one year thinking this was Dell' Iwas billed $299.99. Bottom line they accessed my computer, removed Kaspersky and caused seriously infected my computer,. Requiring me to cancel my Discover card and Dell to take much time to remove all the spyware. A very upsetting situation. To say the least.
Long hold time to get started. I got dropped from calls and the Guru I was working with did not call me. I had two machines and finally had the same Guru (Pralhad Jadhav) and he seems to have solved my problems on BOTH machines. He was excellent to work with. I wish I could get him when I call in for future reviews.
I want to thank Harmeet Nagi and Meera Mohideen (Tech) for the excellent service that I received on fixing my computer. They were friendly and professional and your people always know how to fix the problem. Thank you. Bob G.
I am very happy with the result after contacting your technical department and Mahua Majumdar was very patient and professional with her help and advice and resolved the problems with my computer fully. Thank you so much.
Every one in the company was extremely knowledgeable about the working of my computer. Tey were curtesy and ready to help. I recommend your company to anyone who needs computer assistance.
Jaya made me feel that I was in the hands of very knowledgeable techician. I was very comfortable working with her, and I want to thank her for her service.
Thanks
Harri
Mr Bose is a patient courteous gentleman who appears to be very knowlegeable and experienced in this field. I felt completely confident in his working on my computer and printer. Because of this I will be happy to stay with GURU. I will also recommend GURU to to others.
Sanjay Gupta - Did a great job. I had downloaded McAfee to supersede Norton because McAfee was supposed to be better. I immediately got attacked by a storm of popups. Then I was told it was a trojan and McAfee could do nothing about it; I WOULD Have to sign up for a $399 support function. I said "No" repeatedly and went back to you. Sanjay removed McAfee, reinstalled Norton, and after a while, fixed the popup trojan or whatever it was. I love you guys.
Tip for consumers:
Be patient and GuruAid will fix your problem.
They posed as McAfee, got me to let them connect to my computer, ran diagnostics, told me McAfee wouldn't work until they fixed "issues" on my brand new computer. Pressured me to buy $120 tuneup. Find someone else to help you!
Mayuresh Salunke is the best. He completely took control of my computer and resolved all my issues. GuruAid is the best company I could have found and highly recommend them to everyone I talk to when we discuss computer issues.
Called to have my Avast Sofware installed on my new computer and computer tech inspected my computer thoroughly and detected errors in configurations and settings. After fixing some errors, another tech took over and took charge of the other errors and isues my brand new computer had. Guruaid went far beyond what I expected... far beyond what I originally called for. I'm a very happy customer!
Tip for consumers:
Have your wallet handy. It's worth the cost, though a little expensive.
I got excellent service today from Yatin Dalvi of Guruaid. He was efficient, knowledgeable
And fixed all my issues. My computer runs faster and more efficiently. I highly recommend GuruAid and compliment Yatin on his excellent service today
Tip for consumers:
.
I was having multiple problems with several issues. Guru Aid, and in particular Yatin Dalvi, was so helpful in resolving these problems. I have used Guru Aid for several years now and at all times they have been so very helpful and courteous.
This is the first thing that comes up under a search for "Itunes customer service" DO NOT CALL THEM! I asked them for a refund on an app that was a mistake that I had purchased and they tried to convince me that my IPad had a virus on it that it had recieved through my home wi-fi connection! They offier me a monthly package of $50 a month to install "lock software" on my IPad. No way! I received an actual phone number from the Apple helpdesk at https://getsupport.apple.com, and they were wonderful, they called me in a matter of minutes and were able to walk me through the steps in the settings with no charges... it's a miracle!
EAGESH: Did a great job and was very patient with me, i'm old and learning the computer, he was very helpful in fixing my problems, and informing me on what I need to do from here. Thank you very much.
Extremely annoyed at the service I received by Ashref Khan. He was not giving me the time to speak. He was speaking over myself. Would not give me a refund for the auto enrolment for £59.99 unless I paid £50 for his service. Then, what is the point? I could have got it fixed for free then call back to get a different macaffee program. All I wanted at the end of the call was a refund for that automatic charge then use a different program afterwards. Due to the poor customer service, I will never re-use a Macaffee product! He was also unable to give me an Macaffee phone or e-mail. As a third party system, surely you have Macaffee's contact details. Otherwise, how do you contact them? Unacceptable! Was a costumer for 2 years, I will never renew again. Luckly, I spoke to Jane from Macaffee who was then listening to my request and efficiently made a refund.
Yogeshe Vishwakarma was my technician who gave my PC an excellent service. My Pc was infected and many more other problems but he took all the time to clean, repair and checked my system completly.
I am very very satisfied.
I had many times to have my PC serviced before but he is the best if I may say so.
Thank you very much.
Tip for consumers:
Use Guru Aid service if anyone like me who is not tech-savy at all.
It will take care of your PC at all time whenever you need their service.
Endless patience and phenomenal assistance persevering to remove virus, updating, tuneup. A comfort knowing they will be there any time I need more help. Couldn't have got out of the mess without them.
Cousin called up the guruaid guys saying screen was fuzzy and the system was behaving all weird n slow. They fixed it like new. Till date, there are no problems. Very happy…
Very happy with the help received. Also glad the tech. Reminded me about having my computer cleaned and serviced more often. I Highly recommend this site.
I have used this service for several years. My computer locked up last week, called guru aid in 45 minutes the problem was solved. They are very friendly. I will keep them on speed dial!
I received excellent service from Guruaid this evening. The Technician was friendly, polite and very efficient. He fixed my problem so many thanks and Happy New Year!
I as happy with the response with my issue I found talking to someone made me feel something was being done not like these download do it your self thing also good value for money.
Gain trust and grow your business with customer reviews.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
