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GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
EAGESH was very good at what he did, im greatful he was able to help me resolve my issue, big asset to the company. I was in total control if i wanted to be. Would highly reconmend
Tip for consumers:
very good customer service, and they know what they are doing
Can i please verify that Amit Godambe has been more than helpfull and extremely patient in helping me to sort my computer problems today, many thanks.
These folks were able to correct a multitude of issues, saving me about $350. Highly recommend the annual contract for peace of mind. Very thorough.
I am always pleased with guruaid, I don't know what else to say, the associates are very competent, and they must have a lot of patience
They are always willing to spend what ever time is required to take care of my computer problems, whether I caused them or not. Thanks Guruaid.
At first I was suspicious but after a while it came clear that these people were straight.
And very helpful. It does however take time.
Tip for consumers:
be prepared for a thorough service which may take time: but it's worth it.
Your patience with an older person like me whose understanding is so limited.
Your style of communication was clear and concise well done
Have had Guru Aid for about 2 years now and am very satisfied with it so far. Have always solved my problems.
Tip for consumers:
Highly recommend it.
I have posted here before about the service provided by Guruaid only to be deleted which makes my slightly scepticle about the impartiality of this sight... so let's try again. I rang Guruaid believing they were a subsidiary of McAfee however I quickly realised when they tried to get me to part with even more money, that this was not the case. After remoting into my machine the diagnosis, according to GA, was harmful viruses which wouldn't allow my machine to download the software and for £80 they could solve all my problems! When I said I'd think about it that's when it got the hard sell and couldn't get them off the phone. The 'analyst' tried every trick in the book to sell me their services or suffer the Armegeddon style consequences! I then spoke directly to McAfee who said the real reason I was having issues was due to an out of date OS whereby Microsoft very quickly, and without cost, updated. So, if you have money to burn and feel like being taken for a ride... please call GuruAid!
I am happy with service of guruaid technical support, the technicians were good who worked on my computer so its good
Today's session with both people involved has been very positive and I hop I have done the right thins - thank you
I am very pleased with the responsiveness of this company. Computer fixing was done in a very timely and efficient manner.
I'm so happy for mohammad sohail helping me today. I trust his work and your company should keep him for life.
I'm new to this service -- but so far have been very impressed and satisfied with the work that has been done
Always very thorough and helpful, though sometimes things take longer than I would like, but that's because they are so thorough
Your computer issues get fixed with very little effort on your part. Just let them do the work. Awesome job!
Except for trying to get you to renew subscription or buy another account, the people at Guruaid are professional, EXTREMELY KNOWLEDGEABLE, and polite. I recommend them to anyone.
Just had a service from Swapnil Taapekar - and he has been an absolute diamond. Sorted al my problems and offered me souns adice to avooid getting into trouble in the future. Cnat speak highly enough of him
My previous access to help has be similar and I really appreaciate the kindnes and patience your staff exstend to me
Happy days and may you prosper for ever
Thanks again - wonderful service
Reg Grainger
Competent, friendly, POLITE, up to the minute technological knowledge and training. A REAL pleasure dealing with a company and it's employees who put Customer Service at Number one!
First I just want to say, that you guys did a wonderful job on fixing my PC. Got right to the problem. Thank you all so much.
Thank the people at guruaid for the really good cleanup on my computer. They were very fast. Dave bates
It's so comforting to know that no matter what day or what time, guruaid is available. Weekends, nighttime, always.
The service offered has been very effective and succeeded in getting my computer back on the road quickly. Very good communication on technical issues Arthur Westcott-Pitt WPA International UK
Technician put a lot of effort in getting rid of viruses and other problems. I appreciate this very much.
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Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
