- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.
I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.
I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.
BEWARE!
I get annoyed at people that fall for obvious scams but i fell for this one!
My Norton protection was playing up and i thought i was calling Norton with my issues but nooo it was these scammers. Anyway thinking am through to norton and guru are who they use for technical issues i allowed them remote access of my PC. Whilst remotely accessing my PC there were certain issues i was not to happy with but let go due to the fact that i thought i was dealing with Norton.
Anyway to cut long story short as soon as i was able to gain access to the internet i looked these folk up and panicked at the reviews. Seeing as i was now able to go online i actually got through to the real folk at Norton and explained and asked if these people were anything to do with them which of course they replied no to and gave me a reference number to state once i had contacted my bank to delete cards etc. I have managed to cancel cards thankfully but unfortunately their fraud department is shut for the night so will have to try again tomorrow to try to cancel the payment.
PLEASE DO NOT HAVE ANYTHING TO DO WITH GURU.
They are scammers and i am amazed that they are still able to function online as such.
I am very up on scammers but this one seemed so legit as in i thought i was calling Norton.
Do not be fooled!
I am posting this review in the vain hope that it will save at least one person being scammed by them.
Im very haqppy with the service given to me and can recomend the engineers who carried it out thank you guruaid
Tip for consumers:
i think the site is well run and cannot find fault so im not able to give any directions to improve it thank you alan wright
I was very pleased with the success that Mr. B. Bose had at reinstalling several programs on my computer. I gi
My phone call was answered promptly and my issues resolved in the time frame that they quoted 40-60mins. Very professional service.
My computer was totally useless. I called guruaid and they fixed it for me and I have not had any issues since. Great job by your team
Mausami nath
Service a slowed up computer, cleanup and tuneup. Too much time spent on additional sales promotion to a new customer.
The technicians are very courteous an d knowledgable. Will recommend guruaid to anyone looking for help. Well worth the cost!
The guru team are all very helpfull and take the time to resolve my PC problems with there experts, it was just a shame it took so long
Tip for consumers:
good for pc problems but perfection takes time
Excellent service, I had received a call from scammers and Guru aid fixed my computer and where extremely helpfull
Tip for consumers:
not to be so long on the phone or computer.
Called today because I was getting annoying pop-ups. Guruaid was their consistent polite and efficient selves and solved all my problems for me.
A wonderful job and fun to watch his work. Hope, if needed that I get him again. Thank You for a great job.
I have had nothing but the best service from Guruaid and it's staff since I signed up and would recommend it to anyone.
It was a good experience when I watched and helped my friend fix my computer and get out all the kinks. Very happy
Imran is so patient and understanding its been so settling to deal with such professionalism i recommend guruaid to all of my friends.
I am completely satisfied with the work they have done to solve my problem in a timely manner. I will recommend this group to my friend and students.
I kept getting a pop up on plug in on adobe reader and again GuruAid step up and help old man out... they have not failed yet... thanks
Just want to say that my time with Guruaid was well spent. They took care of my computer problems and got me up and running in no time.
GuruAid tec's were of great help with my computer issues
Thanks for helping every time I need you
I have been a customer since 2014
Thanks for everything
One of the best, if you have a problem with your computer, call them, and 99.99% your problem will be solved. So continue to do your good work.
Tech did a great job... I saw him get rid of a lot of unnecessary junk. I am very appreciative. He also helped with issues on my Printer.
Solved all my problems with unwanted programs, removed them quickly, and kept the programs I wanted.
The service the techs gave me was outstanding. Got both of my laptops working great. Thank you Vineet!
Balaji ws excellent today - he has solved my problem with Google Chrome. He was very polite and helpful
EAGESH: thank you for the time for my computers. I trust Guruaid to take care of my products. Will be calling next month! Thanks again
There is a good place to visit with Guru Aid. They act very concerned with my computer. They also fix all my issues, and guarantee fine results.
Gain trust and grow your business with customer reviews.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.
GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.
With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.
Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.
We are sorry to hear about your experience with GuruAid.
Regarding your concern about the legitimacy of our Company, we would like to inform you that GuruAid is a division of a 30-year old U.S. company (Lester Inc, www.lesterusa.com) based in Branford, CT. We are a leading Independent Technical Support Company and our website www.GuruAid.com makes it very clear that we are not affiliated with any computer or software product company. Ours is a paid support and to fix any issue, customer would have to purchase a subscription with us. The technician would only ask the customer to avail our subscription if the issue is fixable by us. In this case the issue was fixable and accordingly the technician asked to choose the subscription plan which would be beneficial according to your usage.
If you have any unresolved issue, would request you to kindly send an email at customerservice@guruaid.com with your name, account ID and phone number to track your case.
Regards,
GuruAid,
Toll Free within USA & Canada: 1-855-GURUAID (1-855-487-8243) & 855-575-5140
United Kingdom: 0800 756 2957
Australia: 1800 156 016
Email: customerservice@guruaid.com