• GuruAid

2018 CUSTOMER CHOICE AWARD

GuruAid

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Overview

GuruAid has a rating of 3.9 stars from 1,352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GuruAid most frequently mention great job, excellent service, and computer problems. GuruAid ranks 4th among Tech Support sites.

  • Service
    525
  • Value
    465
  • Shipping
    115
  • Returns
    108
  • Quality
    338
12
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How would you rate GuruAid?
Top Positive Review

“I have used Guru Aid for several months now”

Maureen B.
12/18/14

I have used Guru Aid for several months now. They do an excellent job assisting me and fixing my computer when it is slow or has any type of problems. I would be happy to recommend them to anyone that needs help with their computers. They are also very courteous and patient.

Top Critical Review

“Very questionable!”

Robbin R.
10/16/16

I thought I was calling ESET. After letting them have remote access and paying $110, I am finding the next day that a lot of the clean up they said they had done, they did not. They were able to fix my problem with my security, however, I was told it would take 40 minutes and it took over 8 hrs. I actually had to call them back because the tech left me hanging on remote for a long time without doing anything. Once he started working on it again he was finished very quickly. Don't know if I got him in trouble and he skipped over things or what. I even missed a planned event with my Grandchildren because he had told me I needed to stay by the computer. Would not use them again. I could have done most of what he did.

Reviews (1,352)

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Reviews that mention popular keywords

guru aid (83) computer problems (41) customer service (39) computer issues (17)
Thumbnail of user rodneya18
Oregon
2 reviews
2 helpful votes
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July 9th, 2015

The service was very good today, or to put it another way, The Best Ever... No delays getting to the cpu and the job was dune. All seems to be in good order. Thank you very much for the fine fast excellent service today. I look forward to dealing with you gentlemen again.
A very well dune job.

Sincerely Rodney L Anderson

Thumbnail of user amandah28
Pennsylvania
1 review
0 helpful votes
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December 6th, 2014

I have been using this service for that past two years and I find it very helpful. It's especially nice when you can call and have the computer fixed in the same day. Mostly everyone I have spoke with regards to fixing my computer have been very polite. I would recommend them to my close family and friends.

Thumbnail of user bettys7
Maryland
1 review
1 helpful vote
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March 25th, 2013

The times i have had with a computer that's almost ten years old were trying until i hooked up with GURU. The techs here have clicked in in the issues with good results and left my mind -at ease. Let me also say they were very polite and quick to resolve the issue-
Jayarani biswas

Thumbnail of user jamesl117
Tennessee
1 review
0 helpful votes
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March 8th, 2015

I had just purchased a refurbished laptop, and it had some issues, and these guys cleaned it all up for me, and they were very good to get along with, ask good questions, and made the experience very peasant. A job well done! Thank you guys

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Thumbnail of user janeb45
GB
1 review
0 helpful votes
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February 2nd, 2015

Since i have have been in contact with GuruAid they have always been able to help me with all the problems i have had no matter how big or small and i would advise anyone who has not got an account with them to have one as the service is second to none.

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Value
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Thumbnail of user nancyt32
Arizona
1 review
0 helpful votes
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May 26th, 2015

I was so impressed with his patience, his knowledge, and the short time period he serviced my PC. He explained what he was doing as he cleaned and tuned my PC.
Due to my limited electronic knowledge and age (74), I am so thankful that Bose was the technician chosen to work with me. He is the best technician I have dealt with since joining GURU! Thank you so very much! I hope I can select him for future service.

Thumbnail of user williame24
Florida
1 review
0 helpful votes
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July 22nd, 2015

The technician was very helpful. He explained everything he was doing and worked in a very professional manner. I would recommend him to anyone with a issue on their computer. He knew what questions to ask and had answers for all my questions.

Thumbnail of user sandraj32
California
1 review
0 helpful votes
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January 17th, 2016

Very good service, the tech was able to fix my problem in a short time! He was excellent! However I did have to wait over four hours to receive service, the I got disconnected twice! This does not reflect at any way with tech! He did very well

Thumbnail of user gloriam14
Arizona
1 review
0 helpful votes
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January 27th, 2015

Even though it seems to take time, I really appreciate the patience the techs have. Also checking other areas I may not have been aware of. The problem not only was taken care of, it seemed to help with the seed of my computer. Thank You very much.

Thumbnail of user margeryw2
Texas
1 review
0 helpful votes
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March 9th, 2015

The technician quickly solved my issues. I only go cut off once when the computer was restarted, but we reconnected in an acceptable amount of time. My computer issues seem to be solved. I am very happy with the service.

Thumbnail of user mikes255
Minnesota
1 review
0 helpful votes
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November 30th, 2014

It is fantastic, I have a cup of coffee and watch the work being done, GuruAid does everything. They tell me if there is a problem with my machine and ask if I want it fixed. They inform you as to what they are doing and explain every step. They are very complete with their work. I have all of my machines with them.

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Quality
Thumbnail of user daralenea
Virginia
1 review
0 helpful votes
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July 31st, 2015

I called guruaid today for help getting a website. The technician was very courteous and most helpful in correcting my situation. I would reccommend guruaid to all ny friends for help with their computers.

Thumbnail of user kathleenl17
Oregon
1 review
0 helpful votes
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June 9th, 2015

As usual Guru Aid came to my rescue. Every time I have called the people at Guru Aid do every thing they can to help fix your computer. I highly recommend everyone to use Guru Aid for all their tech support. Even people like me that is computer Illiterate, they help with all the patience imaginable.

Thumbnail of user graemec2
GB
1 review
0 helpful votes
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April 25th, 2015

Ive been having some issues with my computer. A lot of suspicious software. I called up Guru Aid and with a quick phone call and no effort they are on your computer cleaning it up. I had a slight issue with timing but they did a really good job on it. So it really didn't matter.

Thumbnail of user chontet
South Carolina
1 review
0 helpful votes
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January 5th, 2015

Nilesh sawant is a great technician. As usual, GuruAid is committed to giving the best professional experience ever. I've been with them for more than 2 years and I absolutely love what they can do for both of my laptops. You guys rock!

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Thumbnail of user jimp54
Canada
2 reviews
0 helpful votes
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January 1st, 2015

Guru Aid is A very fast efficient service to keep on top of trouble shooting your computer if any problems are there they will find them and fix them in very short order while they keep you informed of what they are doing. A wonderful way to keep your computer up to date and working fine

Tip for consumers:
Don't be without Guru Aid ever

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Value
Shipping
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Thumbnail of user richards59
Vermont
1 review
1 helpful vote
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March 12th, 2013

Harmeet Nagi was extremely competent and helpful. She quickly determined my difficulty and displayed the solution for me in a cogent and professional manner. I greatly appreciate GuruAid and such stellar help. We will be signing up our other work computers with them. Thanks again!

Thumbnail of user cynthiah34
GB
1 review
3 helpful votes
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December 17th, 2015

Was a little unsure of this company which I reached through trying to contact MacAfee! They are quite pushy and liable to do a hard sell, however after a lengthy seven hours with a lovely technician called Naeem Shaikh, we did achieve success on the issues that were causing me problems, so all praise to GuruAid! My only quibble is that I dislike taking on a contract and then being told shortly afterwards that it would be great to upgrade(further expense!) to an elite or premium grade! Annoying- but resist! Poor Naeem was obviously a little upset that that I refused the upgrade, however when he'd settled down a little he was super helpful and supportive! Suspect there is some pressure within the company to sell at all costs! This said, I am delighted with the service I received yesterday! Well done, GuruAid!

Thumbnail of user helmuth3
Pennsylvania
1 review
1 helpful vote
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January 10th, 2016

I have the service now for a few years. They are very helpful in getting the problem fixed. The only bad part is that you must sit in front of the computer till the problem is resolved, this can take several hours. I have recommended them to several people and they are happy with the service. GuruAid was able to fix my problems. Had a problem where boot command on the computer was block and a company wanted $500.00 to release my computer. Since I was in a contract with GuruAid I paid nothing. In the long run the company saves me time and aggravation with computer problems. I call them once a month just to clean up the computer.

Thumbnail of user sandyg20
Florida
1 review
0 helpful votes
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January 29th, 2015

Nilesh Sawant has taken the time and effort to make sure my computer was running correctly. He is professional. Courteous and extremely good at what he does. I feel that all aspects of my concerns were addressed thoroughly.

Service
Thumbnail of user pearls9
Washington
1 review
4 helpful votes
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December 13th, 2014

I was dissatisfied with GuruAid service, since I did not need the help they assured me was necessary. In addition, the service person said my emails were not being received, so help was needed. I later found out that my emails were being received. The service people are highly trained to sell you what you don't need. I am not tech savvy, so I would believe most of what they said. I spent $699.99 before I left the several hours-long "help" that I didn't need. When I asked for my money to be refunded, it took considerable time, but GuruAid refunded loo% of the money.

Tip for consumers:
My recommendation is NEVER agree to any repairs without first checking reviews and getting a tech savvy friend to talk over the necessity of the repairs or clean-up GuruAid said was vital..

Thumbnail of user andreav4
Maine
1 review
0 helpful votes
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March 20th, 2013

I would be totally lost without guruaid. Just knowing that I can call anytime and the phone call will be answered immediately is a great perk, Everyone should try them out and they will be sure to keep them every year. Everyone is very professional and
Polite.

Thumbnail of user jeannem17
Colorado
1 review
0 helpful votes
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May 19th, 2015

I've always had good luck with Guru Aid. I had an old computer and had to call a lot and they resolved the problems I did end up having to buy a new computer and they just finished working on it and solved it's issue and now I'm happy

Thumbnail of user donaldd21
New Jersey
1 review
0 helpful votes
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January 28th, 2015

I've been with Guru Aid now for a year and a half and have received 5 Star service during this period. I recommend Guru Aid to any one who needs computer service. All the technicians are top quality techs. Thank-you Guru Aid for all you have done for me.

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Value
Shipping
Returns
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Thumbnail of user vivianc24
Ohio
1 review
0 helpful votes
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January 12th, 2015

Guruaid! You are the best program I have ever invested in. I am not on my computer much but my sons and grand kids are and every time I need help Guruaid always fix it no mater now big or little the problem is, I will always keep you and have you work on my computer thank you for your service

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From the business

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Business History

Headquartered in Branford, Connecticut, GuruAid is a division of Lester Inc, incorporated in 1981 in the U.S.

GuruAid is a global next-generation computer support service provider for consumers and small businesses in the United States, Canada, United Kingdom, Ireland and Australia. Launched in 2010 our subscriber base includes thousands of consumers and hundreds of small businesses.

With the use of sophisticated tools and a dedicated team of IT specialists, GuruAid provides high quality technical support services to its customers. Our services are designed to help customers with online instant support for computer related problems.

Our range of independent technical services spans across Microsoft & Apple operating system platforms, securities software such as Norton, Mcafee, Kaspersky, and computers from major OEMs such as Dell, HP, Acer.

Company Representative

Thumbnail of user maheshb1
GuruAid C.
GuruAid Social Support Team

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